3 of 3 ServiceNow Jobs in Cheshire

user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install ...

. Experience with Microsoft 365 administration. Good understanding of IT asset management principles. Excellent communication and interpersonal skills. Desirable Experience with ITSM tools (e.g., ServiceNow, Freshservice). Knowledge of mobile device management (MDM) platforms. ITIL Foundation certification or understanding of ITIL processes. Experience with device imaging tools (e.g., MDT, Autopilot ...

Integrity & Health: Design and monitor health dashboards focused on the "Three Cs": Completeness, Correctness, and Compliance . Discovery & Integration: Manage automated discovery tools (e.g., ServiceNow Discovery, BMC Helix, or Azure/AWS native tools) and integrate 3rd party data sources using Identification and Reconciliation Engines (IRE). Service Mapping: Build … CMDB data and drive remediation activities to close gaps. Your Technical Toolkit Platform Expertise: Deep hands-on experience with major ITSM platforms (ServiceNow preferred, but BMC Helix or similar considered). Discovery Tools: Proven track record in configuring automated discovery and service mapping in hybrid-cloud environments. CSDM Knowledge ...