Remote Customer Experience Cloud & AI SME
- Hiring Organisation
- Maxaccelerate
- Location
- Salford, Greater Manchester, UK
- Employment Type
- Full-time
align AI automation with business and customer service objectives. Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise). Hands-on knowledge of Einstein … Comfortable working directly with clients, understanding their self-service & AI needs. Strong problem-solving and analytical skills to build impactful automation solutions. Excellent communication & presentation skills, able to mentor and train customers. Ability to learn quickly and stay updated on the latest AI and self-service technologies. ...