Senior Support Analyst
- Hiring Organisation
- ROCK
- Location
- Stockport, Greater Manchester, UK
- Employment Type
- Full-time
enterprise IT environment. • Demonstrated ability to resolve high-complexity issues independently. • Strong knowledge across multiple technical domains: networking, server infrastructure, cloud services, endpoint management, and security fundamentals. • Experience leading incident management and executing IT change control processes. • Excellent documentation, communication, and stakeholder management skills. • Proactive … Skills: • Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft Associate/Expert, ITIL Foundation or Practitioner). • Experience managing or contributing to structured knowledge management systems. • Exposure to client-facing technical roles or service delivery management. • Familiarity with PSA, RMM, and ITSM tools. If this sounds like ...