23 of 23 Support Analyst Jobs in the North West

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security … Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and basic … Experience and understanding of Active Directory Group Policy Exchange (on premises) Virtualisation (VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking More ❯

IT Support Analyst – Bromley Salary: Up to £30K Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation. Join our IT team as an IT Support Analyst , providing essential support to over … users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing our Operations, Care, Quality, and Central Services systems—ensuring seamless user support and effective business operations. What We Offer: • Salary up to £30K (dependent on experience) • Full-time position (Monday to Friday) • Hybrid working opportunities • 25 days holiday plus bank holidays … Employee of the Month (£100 reward for outstanding contributions) • Staff appreciation days and long service awards • Friendly, supportive team environment with regular social events Key Responsibilities: • Provide responsive IT support to end-users, both onsite and remotely • Monitor and manage the IT support ticket queue, ensuring timely resolution • Prioritise and escalate technical issues as needed • Maintain clear documentation More ❯

Technical Support Engineer Warrington | 6-month FTC | Full-time | Driving licence required We're looking for a Technical Support Engineer to join a friendly, fast-paced IT team providing essential 1st and 2nd line support across multiple sites. This is a great opportunity for someone with solid desktop support experience and a genuine interest in learning … more about modern infrastructure, cloud technologies, and IT service management. You'll be handling day-to-day support queries, maintaining systems, and helping users across the business with everything from login issues to Office 365 and connectivity problems. There’s also scope to get involved in wider IT projects, documentation, and systems maintenance. What you'll be doing: Acting … as the first point of contact for IT support requests (1st/2nd line) Supporting end users across Windows 10/11, Microsoft 365, Teams, SharePoint Using PDQ, remote access tools and helpdesk systems to resolve issues efficiently Assisting with device builds, software deployments, updates and patching Supporting on-site hardware setups and liaising with other IT teams where More ❯

Job summary This is an exciting opportunity to be a part of fast-paced support team within the Digital Services department of The Christie. Our Tech Bar team is a well-established, friendly support team who deal with around 4500 service requests a month. The post holder will provide 1st Line Support of all logged IT incidents … walk-ins and log incidents and service requests. The post holder will work as a part of the 1st Line Team, taking advice and guidance from the 2nd Line support team or the IT Service Delivery Manager if required. You will be expected to develop close working relationships with all members of the Digital Services team.This is a permanent … on-site role and not homeworking. Main duties of the job To respond and resolve 1st line incidents and requests assigned from the 1st line support team, investigating, and rectifying complex IT issues. Provide support throughout the Trust as well as remote sites e.g., peripheral clinics and Trust satellite sites. Delivering an excellent quality, customer-focused service. Provide More ❯

Job Title: Junior IT Support Analyst Location: Liverpool, UK Industry: Medical Salary: £26-27k per annum (DOE) We are seeking a proactive IT Support Analyst to join our dynamic team at a leading pharmaceutical company based in Liverpool. The successful candidate will play a critical role in supporting and maintaining IT systems, ensuring business continuity … and delivering excellent user support in a highly regulated environment. Key Responsibilities: Provide 1st line technical support for all IT-related incidents and service requests across the business. Troubleshoot and resolve issues related to hardware, software, networks, and enterprise applications Customer Service experience Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other platforms. … laptops, printers, and mobile devices. Escalate complex issues to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery planning. Key Requirements: Proven experience in an IT support More ❯

Third Line Support Analyst Location: Greater Manchester Salary: £38,000 plus excellent benefits We are seeking an experienced and proactive Third Line Support Operator to join a large-scale IT and digital services function supporting a complex enterprise environment. This is an excellent opportunity for someone with strong technical capabilities who thrives on solving advanced infrastructure and … systems administration challenges. About the Role You will take ownership of resolving complex issues escalated from first and second line support, with responsibilities spanning infrastructure management, systems administration, application packaging and technical operations. This role also contributes to service continuity planning, change implementation and ongoing service improvement initiatives. Key Responsibilities Resolve advanced technical incidents and problems across infrastructure, systems … and applications Administer and maintain secure user access and configuration across key platforms Support enterprise infrastructure including on-premise hardware and hosted storage environments Carry out application packaging, deployment and performance optimisation Collaborate with internal teams and third-party suppliers to ensure effective service delivery Conduct risk assessments and contribute to continuity and recovery plans Maintain accurate documentation and More ❯

Third Line Support Analyst Location: Greater Manchester Salary: £38,000 plus excellent benefits We are seeking an experienced and proactive Third Line Support Operator to join a large-scale IT and digital services function supporting a complex enterprise environment. This is an excellent opportunity for someone with strong technical capabilities who thrives on solving advanced infrastructure and … systems administration challenges. About the Role You will take ownership of resolving complex issues escalated from first and second line support, with responsibilities spanning infrastructure management, systems administration, application packaging and technical operations. This role also contributes to service continuity planning, change implementation and ongoing service improvement initiatives. Key Responsibilities Resolve advanced technical incidents and problems across infrastructure, systems … and applications Administer and maintain secure user access and configuration across key platforms Support enterprise infrastructure including on-premise hardware and hosted storage environments Carry out application packaging, deployment and performance optimisation Collaborate with internal teams and third-party suppliers to ensure effective service delivery Conduct risk assessments and contribute to continuity and recovery plans Maintain accurate documentation and More ❯

efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website. Job purpose The Application Support Analyst is responsible for supporting, maintaining, enhancing and upgrading the business applications, ensuring the applications meet the expected service levels. This role requires an individual that is flexible … adaptable and focused on providing excellent, business-critical support for the Vaultex applications that underpin the successful running of the operation. Main responsibilities Taking ownership of, managing and resolving queries and incidents allocated to the team. Maintaining accurate documentation of incidents, requests, resolutions, and procedures. Providing timely and efficient support across the Vaultex business. Developing skills through various … experts for 3rd line support. Coordinate with Application Delivery and key application owners for product updates and changes. Maintain exceptional customer service skills, ensuring positive user experiences. Identify and support process optimization opportunities, contributing to the implementation of proposed solutions. Contribute to service management process improvement and product enhancement initiatives. Collaborate with other departments to improve cross-functional communication. More ❯

risks, experiment, and be yourself. This is what is all about. We are seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORT ANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID) . Overview The Technology Service Centre offers an opportunity to become … part of a high-performing team with a passion for technology, always seeking to improve. We have 'Respect for Our Customers' Time' and are exploring automation opportunities and support improvement efforts within our expanding technology environments. The Technology Service Centre - Service Desk Analyst provides first and second-line support for all desktop applications and technology-related activities. … The core goal is to deliver Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors, including a 24x7 follow-the-sun support model. You will make an impact by: Providing first-line/SME technical support to all BNY Mellon Employees & Contractors Responding to requests for technical assistance via More ❯

risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORT ANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID) . Overview The Technology Service Centre offers an opportunity to become … high performing team with a passion for technology, which is always seeking to improve, and where we have 'Respect for Our Customers' Time.' Technology Service Centre's Service Desk Analyst is responsible for providing the first and second line of support specific to all aspects of desktop applications and technology-related support activities. The core goal is … to provide Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors, including a follow-the-sun support model (24x7x365). Key Responsibilities Provide first line/SME technical support to all BNY Mellon Employees & Contractors Respond to requests for technical assistance via phone, chat and Self-Service WEB tickets More ❯

IT Support Analyst Hybrid (South Manchester) Client: Tech-Driven, Cloud-Native Law Firm | Sector: Clinical Negligence Im working with a highly progressive, fully cloud-based law firm thats in growth mode. With a culture rooted in trust, flexibility, and forward thinking, theyre now hiring their first dedicated IT Support Analyst to strengthen their internal tech function. … firm that truly values its people. ?? The Role This is a wide-ranging and varied opportunity, sitting at the front line of the firms IT operations. Youll work across support, onboarding, software configuration, and IT asset management, while also getting involved in innovation projects. Key responsibilities: Provide 1st line IT support to users across all departments, including troubleshooting … issues with Office 365, remote access, cloud tools, and internet connectivity Support core applications including Microsoft 365 , ALB (Practice & Case Management System) , Laserforms, and other third-party tools Investigate and resolve user issues or implement practical workarounds Induct and onboard new starters with device set-up and system access Manage IT assets laptops, phones, user accounts across platforms like More ❯

Job summary This role is office based in Fleetwood due to the nature of the work, and includes travel on occasion to support other locations. A positive customer service attitude and focus is important to this role where the post holder will be expected to provide IT advice and guidance, 2nd line IT support and assist with the … and installation of end user compute devices across multiple sites of the NHSBSA among other duties. You should have previous experience of working in a 1st/2nd line support roles, ideally within a multi-user Active Directory environment. Any additional support experience or practical knowledge of IT technologies and tools such as SCCM, Intune and Azure would … length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you and your loved oneso Access to a wide range of benefits and high street and online discounts Main duties of the job Managing your own time and More ❯

Employer description: This post is part of the Bright Futures Education Trust’s central IT team and will provide support to Rushbrook Primary Academy M18 7TN and Stanley Grove Primary Academy M12 4NL. The post holder will be based across both sites on a rota with occasional requirement to work flexibly. The role holder work under the supervision of … will be responsible for the monitoring and resolution of IT related issues and queries. The post holder will play a pivotal role in providing a high level of user support utilising an IT service desk. The post holder will be based at each school in rotation over a working week. Some travel to other sites may be required. Responsibilities … Support the provision of an efficient IT support service to Trust IT users to include 1st and 2nd line desktop, network and server infrastructure support. Contribute and maintain a process of IT incident call handling and escalation. Assist with change management implementation. Assist with the maintenance and support of all the Trusts IT systems and infrastructure when More ❯

IT Support Analyst – Carnforth –M365/Windows OS I’m supporting a thriving North Lancashire business, as they bolster their small, but talented IT team.The role will be providing 1st/2nd line support to a disparate user base, answering and resolving queries and technical challenges. The environment is a strong mix of on prem and cloud More ❯

Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform. The role is a 12 month FTC, with hybrid working in offices based in Manchester. Responsibilities: Providing 1st and 2nd line … support for Unit4 ERP system users across the organization Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration, workflows, and More ❯

but not essential. You will ensure the timely and accurate fulfilment of IT requests in accordance with defined service level agreements (SLAs), working with the helpdesk, infrastructure and application support teams to ensure a seamless and efficient service experience.Your role will also involve managing mobile devices – you will coordinate the asset register and also set up new mobile devices.This More ❯

Application Support/Application Analyst/CRM/Applications/Liverpool (3 days onsite)/Inside IR35/6 month Vivo Talent is working with a well-established organisation who is going through a significant period of transformation and require an App Support Analyst to join them. You will be working with the team to provide … support, maintenance and development across essential systems within their business. It is a key role which will require someone who is adaptable and able to work across multiple streams of work. Key Responsibilities: Deliver high-quality support and maintenance for works management systems and related applications. Investigate, diagnose and resolve system issues. Collaborate with both technical teams and … end users to ensure seamless system performance. Identify areas for improvement and support the development and implementation of system enhancements. What We're Looking For: Experience supporting Microsoft Dynamics CRM and similar works management systems (AccuServ, DRS, 1st Touch or similar). Excellent communication skills, capable of explaining technical issues to non-technical users. A proactive mindset with the More ❯

Adecco are pleased to be recruiting for a System Support & Development Analyst to join the Civil Nuclear Constabulary on a permanent basis. £35,854 per annum Permanent Monday - Friday, 37 hours per week Location: Calder Bridge, Cumbria (hybrid working) The role of the SSDA will involve working closely with the system users to analyse internal processes, provide solutions … and the associated documentation. The CNC's Business Systems teamwork within defined business wide SLAs and the SSDA will be responsible for managing and resolving support calls (across a range of supported systems) and where not possible to work with the Managed Service provider and system supplier to resolve issues. Provide expert advice and training as required and be … stability, continuity, and availability of the core applications. The role holder also provides a rapid response to incidents and escalated user queries. Responsible for proactively identifying opportunities to better support business processes, the SSDA also works with management and end-users to support new and existing applications and reports. Working across a variety of applications and projects including More ❯

Would you like to take the next step in your career or try something new and join our successful Support department as a Systems Support Analyst? This role includes the production support within the Systems Team supporting all lines of business. You will assist in the maintenance and distribution of insurance products from a technological perspective … utilising bespoke software house toolsets. Role: Systems Support Analyst Location: Liverpool City Centre on a hybrid basis Working hours: Monday to Friday from 9:00am to 5:30pm plus 1 in 3 Saturdays What you will be doing: Provide System support to the business user base. Recreation of system bugs and accurate bug logging with third party … system providers. Participate and support in UAT software testing. Work closely with the internal compliance department to ensure system documents are maintained and compliant. Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets. Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain More ❯

to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role "Please note, this … role can be based out of our Eccles, Deeside OR Wellingborough office." Booker is creating a new Senior Business Support Analyst role on a 12-month fixed-term basis to accelerate our multi-technology transformation across Finance, Operations and Product. Acting as the bridge between business teams and Technology, you will capture requirements, translate them into system or … domains, a sharp analytical mindset, polished stakeholder skills, and working knowledge of Agile, ITIL, or DevOps practices. You will be responsible for Manage project development budgets. Monitor system KPIs. Support delivery of the SAP system roadmap. You will need Experience with projects involving multiple business units/user communities that involve a significant element of business change. Experience in More ❯

most user-friendly information access management experience, helping academics, students, scientists and library patrons gain access to the knowledge they need to achieve great things. About the role: Our support and onboarding analysts provide expert knowledge, first-class support and a great customer experience to customers using OpenAthens products and services. In this key role you will be … providing service desk and implementation support to both new and existing OpenAthens customers and partners worldwide, who rely on the team's expertise and guidance. As a support and onboarding analyst, we want you to thrive in a technical role within the OpenAthens customer success team, your goal being to deliver the gold standard of technical support and onboarding expertise to our global customer base. Responsibilities will include: Providing first-class customer support for all OpenAthens products Effective and timely monitoring and triage of all incoming customer support queries Maintaining a high level of customer service to all stakeholders Ensuring all customer support queries and tasks are handled effectively and in line with More ❯

A Transport System Support Analyst is required for our client based in Manchester for an initial 3-month contract. This is a hybrid position with approx. 2 days per week on site (potential flexibility for candidates further afield). Our client has implemented a new booking system, they require the postholder to manage the system, going through logs … and handling complaints. You will also be required to give extra support for the influx of data, therefore someone with good with excel, and SQL is highly beneficial (not mandatory). Duties Investigation and monitoring of complaints relating to the booking, scheduling and dispatch system used for the provision of Local Link and Ring and Ride (demand responsive transport … services. Ensure system meets the needs of all services. Understand and manage any system changes necessary to support the delivery of services, including agreed change control processes. Provide technical guidance to influence service and policy reviews such as the Schools Transport and Accessible Transport Review and Mobility as a service (Maas). Experience Transport experience is highly advantageous, specifically More ❯

Hybrid Working Opportunity This is a great opportunity for a Systems Support Analyst to join a well-established, £20 million-turnover professional consultancy. You’ll be working with a bespoke .NET-based system that has evolved over the last 20 years and now needs a clear review, development planning, and future direction. The system has grown complex over … time and is now ready for a fresh set of eyes. The Systems Support Analyst Role This is a hands-on position where you’ll be the go-to for all things system-related. Your key responsibilities will include: Working with the Ops Board, team members, valuers, and external service providers to figure out what’s working well … internal teams and clients. Working closely with valuers to understand their needs and make sure the system supports both client and official requirements. The Ideal Candidate for the Systems Support Analyst role You’ll have solid experience in systems analysis, with strong SQL skills. Excellent communication and relationship-building abilities are essential, along with proficiency in MS Office More ❯