16 of 16 ITIL Jobs in North Yorkshire

live service. You'll also be responsible for creating and maintaining high-quality documentation-translating business needs into clear, actionable specifications. This role plays a vital part in supporting ITIL-aligned service design, validation, and continuous improvement across LNER. Within this role you'll also be involved in; Working closely with business stakeholders to identify improvement opportunities and ensure IT More ❯

service continuity during disruptions. What you'llneed: Hands-on experience in the development, configuration, and administration of Atlassian products, including Jira Service Management, Jira, Confluence, Atlas, and Atlassian Guard. ITIL Foundation certification or equivalent service management qualification desirable. Strong interpersonal and communication skills, with the ability to engage confidently at all levels and deliver excellent customer-facing support. Organised and More ❯

Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be eligible to work in the UK. UK Driving licence needed due to office location. More ❯

role. Demonstrated success in designing and executing IT strategies, roadmaps, and related systems/processes. Post-secondary degree in IT, Computer Science, or a related field. Relevant certifications (e.g., ITIL, CISSP, PMP) are highly desirable. Deep knowledge of IT infrastructure, cloud-based solutions, cybersecurity, and enterprise applications. Proven ability to assess and implement new technologies to meet evolving business needs. More ❯

of 5 years work experience in Network Operations/Production environment, or • CCNP certified with minimum of 3 years work experience in Network Operations/Production environment. • CCDP and ITIL certifications are a definite asset to this position. Must Have: CCNP (R&S) Cert (CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with min 5 years More ❯

and previous 1st Line Level knowledge would be an advantage.Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role.As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to More ❯

and previous 1st Line Level knowledge would be an advantage.Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role. As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working More ❯

goal setting. Person Specification Education & Qualifications Bachelor’s degree in Computer Science, IT, or a related field (required). Master’s degree and/or relevant certifications (e.g. PMP, ITIL, CISSP) are advantageous. Skills & Abilities Strong strategic thinking and business alignment. Ability to lead cultural and technological change within teams. Excellent communication and leadership capabilities. Experience At least 5 years More ❯

experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of things like ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable. Skills & Knowledge: Excellent customer service Communication skills (both verbal and written) essential Have a genuine More ❯

VPN technologies, and virtualized environments. Excellent problem-solving skills and ability to work collaboratively. Effective communication and interpersonal skills. Understanding of computer architecture and operating systems. Willingness to learn ITIL principles. More ❯

the Customer to ensure they are happy for the call to be closed once it has been resolved. TECHNICAL CERTIFICATIONS (DESIRABLE BUT NOT ESSENTIAL) • Cisco CCNA • SIP School SSCA • ITIL Foundation (awareness essential) HOURS OF WORK Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours: X More ❯

integrations. Strong working knowledge of CMDB design, Discovery, Event Management, and Service Mapping. Deep understanding of platform tools: Flow Designer, IntegrationHub, Scripting (JavaScript, Glide), Scoped Apps. Solid understanding of ITIL processes and experience with ITIL-aligned implementations. Experience managing and mentoring technical teams in an Agile or DevOps environment. Exposure to Performance Analytics and ServiceNow Data Foundations. Working knowledge of More ❯

and Money business divisions. As an ITSM Specialist your role is to ensure that IT deliver high-quality services that meet customer and colleague needs, while also following the ITIL best practices, compliance to agreed processes and driving continuous improvement. What's In It For You? Skipton values work/life balance and we are proud to support hybrid and … including cycle to work initiative and discounted gym membership. What Will You Be Doing? As our ITSM Specialist you will be working with a team of ITSM specialists supporting ITIL industry best practices including but not limited to Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment . The team will be responsible for both the delivery and More ❯

PowerShell or Python. Collaborate with teams to understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We're Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of system integration, APIs, and …/CD pipelines. Strong communication and problem-solving skills. A collaborative mindset and willingness to learn and grow. Desirable (but not essential) Experience with Microsoft Dynamics 365 Knowledge of ITIL practices and ITSM tools Relevant Microsoft certifications (e.g., Azure Administrator Associate) Benefits: Competitive salary and performance bonuses. Comprehensive health, dental, and vision insurance. Generous pension scheme. Opportunities for professional development More ❯

of a team Highly motivated, with a pro-active approach to workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITIL Foundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable More ❯

s policies and procedures Handling and protection of Redcentric information Reporting of security events Implementing appropriate policies and procedures Preferred Competencies ITILv3/v4 qualified or experience within an ITIL environment BPSS Security Clearance (Identity, Right to Work, Employment History & DBS Check) Key Skills & Competencies We would expect the successful candidate to have an attitude for learning, with a proactive … and experience, which are not necessary, but would benefit you within a role on our Service Desk team: Experience of working in a customer service environment. Knowledge of the ITIL framework. Good experience with Microsoft Office applications (Word, Excel, PowerPoint) Efficient and accurate keyboard skills. Possible Progression Paths Technical Support Analyst (1st Line) Service Desk Team Leader. Incident Management Analyst. More ❯