3 of 3 Service Delivery Jobs in North Yorkshire

Head of Service Delivery & Deputy to Director of ICT Location: Northallerton with Hybrid working arrangements Contract: Permanent. Contractually employed by North Yorkshire Police however will also support NYFRS Hours: Full Time Salary: LS1 £66,294-£73,674 Closing Date: 9am 25th November 2025 Our Support Service functions work in collaboration across North Yorkshire Police and North Yorkshire … Fire & Rescue Service, providing vital shared expertise to deliver efficient and effective service to our communities. The Opportunity As Head of ICT and Service Delivery, you will act as Deputy to the Director of ICT and a key member of the ICT Senior Management Team (ICTSMT). You will be responsible for the design, development, and … implementation of a Service Management and Delivery strategy and roadmap, intrinsically linked to the priorities of policing and fire. You will lead a team of service management specialists to deliver secure, robust, effective, and user-friendly ICT support services that add real value to front-line police and fire operations. What You’ll Do Lead ICT service More ❯

on call allowance The Senior Engineer role is a hands-on technical position where you’ll act as a subject matter expert across Azure providing advanced technical support, service improvement, and project delivery. You’ll work closely with the Team Lead, other engineers, and the wider Cloud Services Group to ensure consistent service delivery and technical excellence. … complex incidents and requests, drive root cause analysis, and help improve the quality and reliability of managed services. The role supports the Team Lead by taking ownership of escalations, service improvement initiatives, and technical delivery tasks. As a senior member of the team, you’ll be expected to work autonomously, coach and support other engineers, and help shape … escalation point for complex technical issues across customer environments. Take ownership of high-priority incidents and ensure timely resolution through effective coordination and technical troubleshooting. Deliver and contribute to service improvement initiatives, including automation, monitoring, and performance optimisation. Work alongside the Team Lead and other senior engineers to support project delivery, service transitions, and escalations. Coach and More ❯

part of the business providing IT support to the company customer base. The postholder will provide IT technical support to ITIL/accredited standards, ensuring efficient and high-quality service delivery across the supported customer base. The post holder will be a team player and support the wider teams in the support and maintenance of the IT infrastructure … will act as first point of escalation for IT incidents and issues and will work with other IT services as necessary to resolve. Key Responsibilities: To be responsible for delivery of a consistently high standard of services to all supported organisations To understand and make all reasonable efforts to deliver a service within the quality and performance levels … consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities To work closely with other teams within the IT service, to ensure customer satisfaction through the end-to-end ownership of incidents and problems Be the first point of escalation for incidents and problems relating to the locality covered More ❯