11 of 11 Service Delivery Jobs in North Yorkshire

goals and evolving data needs. Champion a product-centric, value-driven approach, fostering a culture of continuous improvement. Backlog & Work Management Own and prioritise the product backlog, ensuring efficient delivery of features, improvements, and technical enhancements. Manage and balance all types of work: business projects, internal projects, change requests, and unplanned work (e.g., incidents, technical debt, urgent fixes). … engineering teams to enhance automation, deployment, and reliability of the Data Platform, supporting CI/CD practices and rapid, safe delivery. Continuous Improvement & Feedback Evaluate and report value post-delivery, supporting ongoing improvement of the Data Platform. Gather and act on user feedback to ensure delivered features meet real business and customer needs. Leadership & Collaboration Provide support and guidance … focused on delivering business value through data solutions. A deep understanding of the internal and external data landscape, influencing the strategic roadmap to meet future needs. A focus on service delivery, ensuring continuous improvement and innovation within the Data Platform. Strong people and communication capabilities, fostering collaboration and engagement across teams. Key Technology (awareness of) Azure Databricks, Data More ❯

dynamic team and make your mark on the payments technology landscape of tomorrow. Key Accountabilities Strategy & Leadership Define and execute the global roadmap for operational enablement, platform performance, and service intelligence Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value Operate as a senior leader within the Customer Operations … function, influencing cross-functional priorities and investment decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships … roadmaps, and budget performance related to tooling and AI capabilities Reporting & Business Intelligence Oversee internal dashboards and operational metrics, ensuring actionable insight at all business levels Lead external reporting delivery including SLAs, service packs, and executive summaries, driving consistency and professionalism Establish a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks AI & Automation More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We're Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of system integration, APIs, and data governance. Familiarity with automation tools More ❯

AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure … that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not … restricted to the following: Ensuring contracted levels of service provision to a portfolio of customers Proactively undertaking 'Service Check-In' calls to all allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of More ❯

make us LNER. Are you on board? We're looking for a proactive and customer-focused Atlassian Administrator to join our busy team supporting the Atlassian environment, including Jira Service Management. In this role, you'll take ownership of the day-to-day administration, configuration, and optimisation of the platform-ensuring it effectively supports collaboration, service delivery … opportunities for process enhancements within IT and the wider business. Support resilience and development by maintaining secondary competencies, following safe working practices, and participating in ongoing learning to ensure service continuity during disruptions. What you'llneed: Hands-on experience in the development, configuration, and administration of Atlassian products, including Jira Service Management, Jira, Confluence, Atlas, and Atlassian Guard. … ITIL Foundation certification or equivalent service management qualification desirable. Strong interpersonal and communication skills, with the ability to engage confidently at all levels and deliver excellent customer-facing support. Organised and methodical, with strong analytical and problem-solving abilities and a track record of delivering in complex, fast-paced environments. Self-motivated and adaptable, with the flexibility to embrace More ❯

Are you passionate about IT and technology? Do you thrive in dynamic, fast-paced environments where customer service and continuous improvement are central to success? We are looking for a talented IT Helpdesk Support Specialist to join our client's team in Malton. In this role, you'll play a key part in enhancing end-user service, efficiently … managing service requests and incidents, and driving impactful business process improvements. If you have experience in 1st or 2nd line support and are ready to take the next step in your IT career, we'd love to hear from you. Key Responsibilities: Spearhead functional changes and improvements to business processes, identifying opportunities for optimisation and enhancement. Collaborate closely with … IT teams and third-party providers to troubleshoot and resolve service issues, ensuring timely resolution within service level agreements (SLAs). Manage the incident, problem, and change management processes, incorporating best practices to optimise service delivery and drive continuous improvements. Build and nurture strong working relationships across IT teams to improve end-user productivity, satisfaction, and More ❯

Are you passionate about IT and technology?Do you thrive in dynamic, fast-paced environments where customer service and continuous improvement are central to success? We are looking for a talented IT Helpdesk Support Specialist to join our client's team in Malton. In this role, you'll play a key part in enhancing end-user service, efficiently … managing service requests and incidents, and driving impactful business process improvements. If you have experience in 1st or 2nd line support and are ready to take the next step in your IT career, we'd love to hear from you. Key Responsibilities: Spearhead functional changes and improvements to business processes, identifying opportunities for optimisation and enhancement. Collaborate closely with … IT teams and third-party providers to troubleshoot and resolve service issues, ensuring timely resolution within service level agreements (SLAs). Manage the incident, problem, and change management processes, incorporating best practices to optimise service delivery and drive continuous improvements. Build and nurture strong working relationships across IT teams to improve end-user productivity, satisfaction, and More ❯

experienced SAP Solution Architect with a Logistics WM focus to join their growing team. If you are passionate about end-to-end SAP solution architecture-from solutioning engagement to delivery execution-this could be the opportunity for you. As part of their virtual-first approach, you will primarily work remotely with minimal travel while engaging with clients across multiple … consecutively for the past five years. Main responsibilities: Develop and cost cross-functional SAP solutions to meet client needs. Support new business pursuits through solutioning, proposal engagement, and project delivery of accepted solutions. Work across multiple clients, providing SAP strategy and advisory services. Foster strong stakeholder engagement with customers, and third-party partners. Lead solution design, implementation, testing, deployment … and early-life support. Align SAP solutions with the delivery model and industry best practices. Assist in defining clients' SAP functional roadmaps and portfolios. Provide expert guidance during periods of change, ensuring alignment with SAP-centric process templates and emerging technologies. Contribute into SAP pre-sales activities, including solution costing and proposal development. Continuously enhance SAP offerings and drive More ❯

firm. This is a varied role where youll be encouraged to take ownership, contribute to firmwide initiatives, and make a meaningful impact on how technology and processes support legal service delivery. This really is a great place to work. Our client has a great culture and pride themselves in not only doing a great job for our clients but More ❯

First Aid, Community Education, and Community Fundraising . Additionally, you'll help develop our offerings for young people. Responsibilities Lead a team of Volunteer Leaders to drive excellence in service delivery. Develop an inclusive and diverse volunteering experience for both new and existing volunteers. Navigate through change to build a bigger and better St John Ambulance. What You Can More ❯