2 of 2 1st/2nd Line Support Analyst Jobs in the North of England

1st / 2nd Line Support Analyst Salary: £28,000 – £32,000 Location: Fully Remote with London Travel for Client Site VisitsWe are seeking a proactive 1st / 2nd Line Support Analyst to provide technical assistance for a diverse … base across London. This position offers the flexibility of working from home with occasional paid visits into the city when in-person expertise is required.As a 1st / 2nd Line Support Analyst , you will be the first point of contact for end users, investigating issues across desktops, laptops, networks … You’ll deliver swift resolutions, ensure clear communication, and escalate where necessary while maintaining a professional client experience. Responsibilities: Delivering technical support as a 1st / 2nd Line Support Analyst via phone, email, and remote access tools Attending customer sites in London to handle issues that require More ❯

Service Desk Analyst / 2nd Line Engineer An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer / Technical Support Engineer / Service Desk Analyst for an initial period of 3 months. The successful candidates will join an existing IT … of engineers, providing effective technical support to users in response to issues raised via phone, email and some in person. Responsibilities will include: Use of Windows OS / Server, Active Directory, Exchange, O365, networking (LAN / WAN / VPN / protocols etc), server administration, anti-virus software and various other applications. To act as … closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA’s Assign or escalate issues to the appropriate team / third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can More ❯