4 of 4 1st/2nd Line Support Analyst Jobs in the North of England

Analyst to join the Infrastructure and Security Team at our South Shields head office. You will provide 1st / 2nd line and desktop support across multiple sites globally, aiming for first-time fixes and ownership through resolution. … Responsibilities include incident management, hardware support, user account handling, and basic network tasks. The role offers hybrid working, training opportunities, and staff benefits. #J-18808-Ljbffr ...

technical contacts on incident resolution Support the Root Cause Analysis process for significant issues Proactively investigate trends in incidents Document known errors / fixes and process with SOPs Completion of monthly access management audits Monitoring and completing audits SCOPE OF THE ROLE The role is highly dynamic … technical audiences at all levels. Ability to prioritise and respond to queries within realistic timescales Be accountable for quality, accuracy and security TECHNICAL SKILLS / QUALIFICATIONS & EDUCATION REQUIREMENTS Essential Knowledge and understanding of Microsoft Windows desktop operating systems Experience of Active directory and email administration, (Exchange Admin Center) Experience ...

role sits within Canopius' Service Desk team and provides Level 1 and 2 IT support across Canopius offices … with core hours 08:00–18:00 and some weekend work. The Service Desk Analyst will handle 1st / 2nd line requests, log tickets accurately, and maintain ownership from issue intake to resolution in a hybrid Manchester-based setup. You will ...

Interface Recruitment in Leeds is seeking an IT Technician to provide 1st and 2nd line support for desktop hardware, software and business systems. The role requires 35 hours per week (07.00 - 19.00 with 1 hour for lunch) with on‐call support ...