Platform Manager - Customer Interactions
- Hiring Organisation
- On the Beach
- Location
- Manchester, England, United Kingdom
evolve the Customer Interactions Platform (Zendesk) used across all customer-facing teams, developing and maintaining a strategic platform roadmap aligned with business objectives Drive operational efficiency through automation and scalability, continuously identifying opportunities to streamline workflows and reduce manual effort Map and maintain customer journeys across all contact … times, and self‐service adoption Enhance colleague experience by streamlining workflows and reducing manual effort through platform improvements Demonstrate commercial impact by building business cases that show ROI from platform initiatives You’ll be a great addition to our team if you have the following skills, knowledge ...