12 of 12 Knowledge Management Jobs in the North of England

a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning … lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible … transition team and across the organisation. Job Title - Head of Service Transition Working hours - 40 What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

and Public cloud environments (Azure), voice and data networks provided by both internal and external service providers supporting the DDAT Strategy, including the implementation, management and on-going support. You will use your technical and business knowledge and co-ordination skills to manage the day to day operational … supplier environment. Proven ability to undertake detailed analysis of technical designs and provide the business with technical assurance of supplier designs and proposals. Substantial knowledge and experience in supporting a wide range ofICT Services including telecoms, data networks and Server Infrastructure Systems. Knowledge of various infrastructure services including … Microsoft Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange. Experience of effective stakeholder management. Significant experience in supporting and troubleshooting complex ICT Solutions. Knowledge and experience of network/firewall technologiesMicrosoft products & technologies - Azure/Active Directory, Office 365 with emphasis on Exchange Online and SharePoint. Microsoft System Centre More ❯

provide professional advice, expertise, and support to grant recipients throughout all stages of their projects. We also offer insight, intelligence, and influence by sharing knowledge and lessons learnt from project delivery to help improve future schemes and policy development. We were created in 2004 and have been growing ever … and resources for staff. Innovate Solutions: Partner with HR to develop a catalogue of cutting-edge learning tools and materials. Stay Ahead: Keep your knowledge fresh on software capabilities and upcoming features, so Salix stays at the forefront of technology. What You'll Do Design and deliver training sessions … and skilled in simplifying the complex so that everyone thrives in the digital space. Key Skills include : Learning design and development Learning delivery and management Knowledge management and content creation This role aligns with the Skills Framework for the Information Age (SFIA) at level 4 competencies , making More ❯

and functionalities oIncorporate these features into value added use cases and drive their adoption across the organisation to enhance operational performance Integration Plug In Management oInstall configure and integrate various Control M Plug Ins eg Databases Application Integrator Managed File Transfer into solution designs oAssess the business value of … with cross functional teams to ensure alignment between business requirements and technical execution oProactively mentor and up skill less experienced colleagues through gap analysis knowledge sharing and the development of tailored training plans Documentation Troubleshooting oCreate detailed technical documentation and workflow diagrams to support solution design and facilitate knowledge …/Peoplesoft) Testing, Flexcube technical PL/SQL, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, Mainframe - Cobol/JCL, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS SQL Server, MSBI-SSRS, MySQL, Nginx, Oracle DB More ❯

the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … rigorous transformation program whereby the platform-as-a-service (PaaS) provider ServiceNow has been implemented along with a suite of processes, policies and performance management reporting which still needs to be fully embedded and further optimised. The successful candidate will be responsible for administrating the ServiceNow platform for these … that enables managers to optimise the performance of their retrospective teams as well as the service we offer internally and to customers. ServiceNow systems management administer the system, identify opportunities to further automate process flows, gather requirements for system development, work with a third party service provider to develop More ❯

and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well … clear escalation and de-escalation pathways. Implement and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation … to drive efficiency improvements. Mentor, coach, and develop Tier 2 engineers providing training and career growth opportunities. Conduct regular performance reviews, training sessions, and knowledge-sharing initiatives. Foster a collaborative and high-performance culture within the service desk team. Act as a key liaison between Service Desk and Business More ❯

ensure consistency, selection of appropriate technology and efficient use of resources. Actively contribute to professional development within the Developer community, including career progression, performance management and mentoring. Work autonomously to manage your workload, including delivering continuous improvement, project related deadlines, operational tasks, budget spending and resourcing estimates. Participate in … on development needs and deviations from standards. 9. Lead the Developer Community of Practice, being accountable for developers aligned to your designated technical specialisms.Knowledge management 10. Take an active, lead role in your professional development. Keep up to date with the latest technologies and software development standards and best … your area, seeking support and feedback to develop well thought out solutions, processes and work as required, and in conjunction with agreed procedures. Relationship management 14. Foster relationships and partnership, to identify and deliver value to the organisation. 15. Collaborate across multiple disciplines to achieve strategic aims, ensuring consistent More ❯

take the lead in ensuring it delivers full valuesupporting process consistency, continuous improvement, and performance transparency across the operations function. Key Responsibilities ServiceNow Platform Management: Administer the system, identify opportunities to automate workflows, gather functional requirements, and coordinate system changes with third-party providers. System Optimisation: Lead ongoing improvements … KPIs, and monitoring capabilities to support data-driven decision-making. Customer Experience Enablement: Help drive exceptional customer service outcomes through process and system improvements. Knowledge Management: Support the creation and maintenance of knowledge articles that enhance internal learning, self-service, and customer deflection. Process Documentation & Governance: Build … and platform customisation. Solid understanding of service operations processes and how to map them into digital workflows. Financial acumen, with experience in budgeting, resource management, and business performance tracking. Comfortable with CRM, CSM, and related enterprise platforms. Benefits: Performance-based bonus Salary sacrifice pension scheme Private medical insurance (single More ❯

within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯

within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯

all support calls within the ITSM call logging tool. Maintain a high degree of customer service for all queries and adhere to all service management principles. Liaise and work with other JD Technical teams as required. Liaise with third-party technical support teams when necessary. Document working procedures and … store within the knowledge management database. What We're Looking For: 3+ years working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9. Experience with Bash scripting and associated tools such as More ❯