Performance Management Jobs in the North of England

1 to 25 of 63 Performance Management Jobs in the North of England

Senior Project Manager

Carlisle, United Kingdom
North Cumbria Integrated Care NHS Foundation Trust
our Digital Programmes team. The post holder will manage projects, and be a key team member, helping to support a transformational digital modernisation programme. Are you experienced in project management, looking to join a professional programme team and be supported in the role and with your development by our team of project management professionals? The post holder will … successful projects developing and managing teams identifying and monitoring risks and issues consolidating and documenting the fundamental components of projects establishing and maintaining governance arrangements business case development benefits management and realisation financial and commercial management Managing stakeholders, taking account of their levels of influence and particular interests Planning and resource management About us At NCIC, we … or be able to demonstrate an equivalent level of knowledge PRINCE2 Certified Practitioner Evidence of continuous personal development Desirable MS Project Professional/Project Web App MS Office Benefits Management Change Management NHS Digital Clinical Safety Leadership & Management Managing Successful Programmes Certified Practitioner Experience Essential Demonstrable experience of managing complex projects, preferably using PRINCE2 Evidence of working More ❯
Employment Type: Permanent
Salary: £47810.00 - £54710.00 a year
Posted:

Practice Manager

Manchester, United Kingdom
Walkden Medical Centre
PCN indicators Manage practice finances including budgets financial reporting invoicing and debt recovery to ensure sustainability and profitability Recruit induct manage and support staff clinical and nonclinical including appraisals performance management payroll and pension oversight Ensure premises and equipment compliance with legal health and safety and infection control standards Maintain compliance with NHS frameworks CQC GDPR and other … on digital transformation initiatives Develop business cases for service improvements and represent the practice at meetings with PCN ICB external stakeholders and neighbouring practices Coordinate business continuity and risk management planning Support safeguarding and ensure policies are understood and followed by all staff About us Walkden Medical Centre has proudly served our community since 1962 from our purpose-built … Manage practice finances including budgeting, financial reporting, invoicing and debt recovery to ensure sustainability and profitability Recruit, induct, manage and support all staff both clinical and nonclinical including appraisals, performance management, payroll and pensions Ensure compliance with legal health and safety and infection control standards as well as NHS frameworks CQC GDPR and other regulatory requirements Lead on More ❯
Employment Type: Permanent
Salary: Negotiable
Posted:

Lead Security Architect

Newcastle upon Tyne, United Kingdom
Hybrid / WFH Options
NHS Business Services Authority
us as a Lead Security Architect to play a key role in our security architecture function at an exciting time. Are you a proactive problem solver with strong stakeholder management skills? This could be the role for you! You'll take responsibility for the security solutions and Security architecture for applications, information and infrastructure. Providing advice, guidance and consultancy … value and identifying opportunities to enhance security capabilities for products and services used within the organisation. 6. Responsible for the security blueprint solutions for complex protective and vulnerability security management of both physical and data assets clearly defining the as-is and to-be security architectures and document the transition to the to-be solution and its integration in … the overall Enterprise and Security Architecture blueprints. Staff Management 7. Management of staff including all line management responsibilities, performance management, appraisals, disciplinary, and standard HR processes for Security operations.8. Undertake recruitment and selection in line with organisational processes and participate in the implementation and delivery of initiatives to secure suitable resources, increase skills levels and More ❯
Employment Type: Permanent
Salary: £64455.00 - £74896.00 a year
Posted:

CS&A Responsible Engineer

Warrington, Cheshire, United Kingdom
Hybrid / WFH Options
Assystem GmbH
the energy transition. Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked second in the … Job Description I Role To lead a team of discipline engineers in the delivery of a technical solution that satisfies the legal and functional requirements along with the associated performance conditions to the agreed time, cost and quality. II Responsibilities Solution development and delivery: 1. Develop and implement strategies for delivery of the discipline-related components of design, including … throughout procurement, construction and commissioning project phases. 8. Develop and deliver work in line with the Project Delivery Fundamentals1 . Safe and Legal: 9. Support development of the hazard management strategies, safety case and associated implementation systems and provide pragmatic design substantiation. 10. Ensure solutions meet all discipline-related legal requirements including CDM, safety (including application of the EDSPs More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Principal Engineer Land Development Infrastructure

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Poutrix
sustainable design solutions for leading public and private sector clients. The role provides a variety of interesting projects, opportunities for career progression and will combine technical delivery and deliverables management with hands-on design work. We are seeking to locate a career minded Principal Engineer who has gained proven work experience in leading the design and management of … would manage the delivery of projects to meet budget, timeframe and quality targets, meeting or exceeding client expectations, work on bidding, support the growth of our team through line management and mentoring, and be an active member of our Community of Practice which aims to improve standardisation and quality. Role accountabilities: Reporting to the Technical Director/Associate Technical … Director, you will be responsible for leading project teams and supporting the wider growth strategy of the Enabling Infrastructure team with line management responsibilities. You will lead by example through the successful delivery of infrastructure, highways and drainage projects. Project duties will include the preparation of design solutions at various stages of a project; production management of drawings More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Sr. Global Commodity Manager, EU, EU Robotics Supply Chain

Sheffield, Yorkshire, United Kingdom
Amazon
team is seeking a Sr. Global Commodity Manager, EU to lead our European supply chain strategy. This senior leadership position will drive measurable improvements in cost, quality, and delivery performance across our European supply chain ecosystem while supporting our robotics technologies portfolio. As Sr. Global Commodity Manager, EU, you will direct strategic initiatives across multiple commodity areas, including sheet … production and future growth - Establish technology roadmaps with key suppliers to support new product introduction and commodity development programs - Lead regional footprint optimization and capacity planning initiatives Supplier Relationship Management & Performance: - Manage executive-level supplier relationships and strategic partnerships - Establish and govern a comprehensive supplier performance management framework. Operational Excellence: - Direct end-to-end supply chain … execute dual-sourcing strategies to enhance supply chain resilience - Champion new product introductions and manufacturing process improvements through early supplier involvement BASIC QUALIFICATIONS - Bachelor's degree in Supply Chain Management, Engineering, Business, or a related field - Experience in global commodity management, strategic sourcing, or supply chain operations - Experience managing mechanical and electromechanical components and assemblies suppliers in manufacturing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Information Policy &Risk Officer

Manchester, Lancashire, United Kingdom
The Parliamentary and Health Service Ombudsman
training to colleagues and partners. • Contribute to the data protection impact assessment process to ensure a consistent and compliant approach to high-risk data processing. • Produce regular reports for performance management and business planning as requested. • Positively partner with colleagues to address information risk in a proportionate, pragmatic manner. • Work towards accreditation in Industry recognised qualifications in data … continuous monitoring of existing suppliers. • Act as lead Duty Incident Manager on a shared Rota basis to manage information security and personal data breaches in accordance with defined incident management processes, ensuring impacts and risks are appropriately identified, assessed, and mitigated. Knowledge • Knowledge and experience of data protection, risk management and cyber security within a public authority • Working … knowledge of ISO 27001, NHS Data Security and Data Protection Toolkit, and/or Cyber Essentials + • Sound knowledge of people management skills and processes. • Worked in an organisation that is subject to ISO27001 certification • Practical knowledge of pen-testing would be preferred • A broad understanding of IT tech including security technologies (firewalls, anti-virus, security incident and more More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Principal, Global Commodities, APAC, Robotics Supply Chain

Sheffield, Yorkshire, United Kingdom
Amazon
seeking a Principal Commodity Manager to expand the support required for our APAC supply chain strategy. This senior leadership position will drive measurable improvements in cost, quality, and delivery performance across our APAC supply chain ecosystem while supporting our robotics technologies portfolio. As Principal Commodity Manager, you will direct strategic initiatives across multiple commodity areas, including cable assemblies, sheet … production and future growth. Establish technology roadmaps with key suppliers to support new product introduction and commodity development programs. Lead regional footprint optimization and capacity planning initiatives. Supplier Relationship Management & Performance: Manage executive-level supplier relationships and strategic partnerships. Establish and govern a comprehensive supplier performance management framework. Operational Excellence: Direct end-to-end supply chain … sourcing strategies to enhance supply chain resilience. Champion new product introductions and manufacturing process improvements through early supplier involvement. BASIC QUALIFICATIONS Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or related field. 7+ years in supply chain, commodity, and supplier management in a high volume, global sourcing and operations manufacturing environment. Experience with contract negotiation and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Sr. Cluster Manager , Quick Commerce

Wales, Yorkshire, United Kingdom
Amazon
safe work environment - Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations - Responsible for the overall Quality, Productivity and dark store performance - Appraise performance; resolve problems; and address staffing needs - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. … and control measures required. - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for compliance, Connections and scorecards. - Manage People and team development - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross … functional and cross mile interfacing and take up for the best practices and initiatives BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS - 2+ More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Cluster Manager - Quick Commerce, Project Tez

Wakefield, Yorkshire, United Kingdom
Amazon
safe work environment - Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations - Responsible for the overall Quality, Productivity and dark store performance - Appraise performance; resolve problems; and address staffing needs - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. … and control measures required. - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for compliance, Connections and scorecards. - Manage People and team development - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross … functional and cross mile interfacing and take up for the best practices and initiatives BASIC QUALIFICATIONS - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS - 2+ More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Deputy Practice Manager

Southport, United Kingdom
Ainsdale Village Surgery
Job summary We are looking to recruit a full-time Deputy Practice Manager to work as a key member of the Management Team, providing support to the Practice Manager. The ideal candidate should have a passion for the job, good people skills, a good grasp of IT and common software. If you are a self-motivated, disciplined individual, who … duties of the job The Deputy Practice Manager will support the Practice Manager in the day-to-day running of the GP Surgery, ensuring the smooth, efficient, and effective management of all aspects of the practices operations and help contribute to delivering excellent patient services. This role includes leading on delegated areas of responsibility, managing staff and systems, ensuring … Doctors, 2 GPA's, a Care Co-ordinator and 7 Care Navigators. You will instantly become a valued member of the team. Job description Job responsibilities Key Responsibilities Operational Management Assist in the day-to-day management of the practice, ensuring effective administration and smooth workflow. Oversee appointment systems, patient access, and reception operations to maximise efficiency. Support More ❯
Employment Type: Permanent
Salary: £32000 a year
Posted:

Facilities Helpdesk Manager

Warrington, Cheshire, North West, United Kingdom
GH Engage Limited
Facilities Helpdesk and Performance Manager- Warrington- Permanent- Full Time- 50k My client is currently recruiting for an experienced Facilities Helpdesk Manager to join and manage their busy Helpdesk Team based in Warrington. The ideal candidate will have experience Managing an Facilities Helpdesk Team leading and managing Perfomance. This position is paramount within the business and you will need to … have excellent people skills and be able to implement changes and procedures. Main Duties Line management of the Facilities Helpdesk team, with overall responsibility for timely delivery of all reactive, project and planned tasks, and responsibility for being Super User of the Concept Evolution system Management of the CAFM system and the team to ensure accurate and live … updating, compliance against the SLAs, KPIs and contractual obligations as noted in the Facility Management Agreements and to assist the Contract Manager and National Operations Manager in ensuring service delivery is achieved for the contract. Financial management which includes Raising Purchase Orders and Invoicing and approvals Delivering of training, and supporting the Contract Manager and National Operations Manager More ❯
Employment Type: Permanent
Salary: £50,000
Posted:

IT Infrastructure & Helpdesk Manager

Northwich, Cheshire, United Kingdom
The Access Bank UK
an Investors In People Platinum award winning organisation. About the role: Team Leadership & People Development Lead, inspire, and manage team, creating an inclusive and supportive culture that promotes high performance, professional growth, and accountability. Actively mentor team members, providing regular coaching, development plans, and career progression guidance to enhance individual and team capabilities. Set clear, measurable objectives through ongoing … performance evaluations and regular one-to-one meetings, offering constructive and developmental feedback. Identify skills gaps and training needs within the team, coordinating relevant learning opportunities and certifications to build a future-ready IT support function. Foster a culture of collaboration, knowledge sharing, and continuous improvement, encouraging innovation and empowering team members to take ownership of their work. Operational … Service Delivery Management Oversee day-to-day operations of the IT helpdesk and infrastructure support, ensuring prompt and effective resolution of technical issues in line with SLAs. Embed best practices and service standards through the implementation and refinement of clear policies and procedures across helpdesk and infrastructure teams. Monitor service performance using KPIs and customer feedback, using insight More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Help Desk Manager

Liverpool, Merseyside, North West, United Kingdom
Joselyn Search Limited
Joselyn Search are currently looking for an experienced FM Helpdesk Manager to work on behalf of a National FM service provider based in Liverpool, Merseyside. Reporting into the Senior Management Team and working alongside the existing office team, the successful candidate will be responsible for the overall management of the Helpdesk team, ensuring timely delivery of all planned … company are offering a package paying a salary of £50,000 Hours of Work & Package Info £50,000 Monday to Friday 08:00am to 17:00 25 days holiday Performance related bonus Enrolment in company pension scheme Life Assurance Scheme Key duties & Responsibilities Experience operating in the PFI/PPP FM or similar complex facilities services operation where CAFM … data management is key to delivering excellence Performance Management of all CAFM and Compliance related activities, including, Statutory Compliance, Operational and Contractual Compliance, SLA Management, KPI Adherence, Management of rechargeable works, PPM and Reactive Tasks Audit of CAFM system to ensure accuracy of record keeping, rectification times, call categorisation and task allocation. Weekly auditing of More ❯
Employment Type: Permanent
Salary: £50,000
Posted:

Sr. Cluster Manager , Quick Commerce

Sheffield, Yorkshire, United Kingdom
Amazon
initiatives. Key Job Responsibilities Ensure a safe work environment Lead and supervise a team of team leaders, supported by PAs in Operations Oversee overall quality, productivity, and dark store performance Appraise performance, resolve issues, and address staffing needs Review work forecasts and determine productivity requirements to meet objectives Maintain building health and inventory metrics with top-quality standards … processes Plan resources periodically and coordinate with resource planning and finance teams to address capacity constraints Manage people, team development, and create leadership pipelines Maintain good stakeholder and project management skills Coordinate cross-functionally to implement best practices and initiatives BASIC QUALIFICATIONS 2+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ … years of Amazon experience Ability to work flexible schedules, including weekends, nights, and holidays PREFERRED QUALIFICATIONS 2+ years of experience with performance metrics, process improvement, or lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application and hiring process, please visit this link . For regions More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Project Manager

Manchester Area, United Kingdom
Hybrid / WFH Options
Tempest Jones Recruitment
potential, and contributing to the creation of a sustainable, inclusive, and prosperous world where opportunities are accessible to all. They provide independent advice and utilise innovative technology to enhance performance and safeguard the commercial interests of their clients engaging in real estate, infrastructure, and natural resource investment programmes. By investing heavily in bespoke technology, they remain at the forefront … of digital innovation, ensuring optimal solutions for their clients. The role They are now seeking a Senior Project Manager to join their Project Management team in their Manchester office to grow their data centre offering, as well as lead on a major data centre project. Later projects and opportunities include other large hyperscale data centres, advanced manufacturing facilities, and … internationally with a best in class employee relocation programme. This role presents an excellent opportunity for a proactive individual to take responsibility for providing all services relating to project management across the region, and will be responsible for a team of Project Managers, leading on a flagship data centre project. Main purpose of the role; To lead and coordinate More ❯
Posted:

Supervisor Operations (GB)

Preston, Lancashire, United Kingdom
Hybrid / WFH Options
Zebra Technologies
of work on the front line-reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence-delivering better … at our Preston site by following this link . Responsibilities: Manages employees and/or contract workers in an operational area. Is directly responsible for the hiring, onboarding, training, performance and engagement of the staff. Assigns daily work, monitors progress, engages to resolve obstacles to ensure KPIS are met. Collaborates with peers across shifts and functions to support optimized … performance across the site/business. Intentionally engages to drive a culture of belonging, development, safety, continuous improvement and high performance. Models Zebra's culture and values for the teams they lead. Compiles and analyzes operational data. Prepares reports for leadership that include proposals to address performance gaps in the team. Evaluates performance of subordinates, provides coaching More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Lead Site Reliability Engineer Sunderland, UK

Sunderland, United Kingdom
Tombola
collaborate closely with our development, infrastructure, and security teams, balancing exciting new feature delivery with rock-solid system stability. Key Accountabilities and Responsibilities: Team Leadership and Development Providing leadership, management, and development for direct reports through effective 1-to-1s, objective setting (OKRs), and performance management. Making team goals clear and ensuring they align with our broader business … objectives. Collaborating with other teams and departments to achieve shared success. Partnering with our People Partner for tech to build robust team management practices. System Reliability and Availability Ensure system uptime: Monitor and maintain the availability and reliability of critical systems and services, meeting all uptime SLAs (Service Level Agreements). Incident management: Quickly respond to incidents, investigate … root causes, and ensure effective postmortems and continuous improvement processes are in place. Failure detection and response: Proactively identify potential failures or performance bottlenecks before they impact users, and respond to failures and outages effectively. Monitoring and Alerting Implement monitoring systems: Set up and maintain robust monitoring systems (e.g., Dynatrace) for application performance, infrastructure health, and system metrics. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Business Solutions Manager, Digi-Flex

Sheffield, Yorkshire, United Kingdom
Amazon
tool creation, revamp, and migration projects. Evaluate and implement innovative technologies to enhance operational efficiency. Drive the adoption of new tools and systems across the organization. Data Analytics and Performance Metrics: Conduct in-depth data analysis to derive actionable insights. Design and populate comprehensive metrics dashboards for performance tracking. Collaborate with Supply Chain Analytics team to ensure dashboard … accuracy, report integrity, and data quality. Performance Management and Reporting: Define, measure, and present key operating metrics to senior stakeholders. Lead weekly, monthly, and quarterly performance review meetings. Develop and implement strategies to address performance gaps and capitalize on opportunities. Knowledge Management and Documentation: Oversee the maintenance and updates of Wikis, Standard Operating Procedures (SOPs … communication channels with all relevant stakeholders Present complex information in a clear, concise manner to both technical and non-technical audiences BASIC QUALIFICATIONS - 5+ years of program or project management experience - 4+ years of working cross functionally with tech and non-tech teams experience - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Associate Director - Solution Architect, Workday Finance

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Deloitte LLP
define the Finance solution architecture roadmap Assess and recommend the best of breed Finance technology solutions to address client needs Combine industry insight with knowledge of core Finance and performance management applications, cloud adoption and digital enablers Understand the Finance processes, tooling and capabilities required to orchestrate Finance driven performance data Define the business case for solutions … to deliver a story Demonstrated business domain and/or industry knowledge Ability to work well with a cross-functional, geographically dispersed team and clients Effective cross-functional project management, communication and stakeholder management skills Excellent presentation and communication skills, with a focus on translating business requirements into information models Demonstrated effective written and verbal communication skills. Demonstrated … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Infrastructure Engineering Lead

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Lloyds Banking Group
with a strong technical foundation and proven experience in: Cloud Platforms: Microsoft Azure and/or Google Cloud Platform (GCP) Security & Compliance Cloud and a pplication security: Cloud posture management tools (e.g. Azure Dender, GCP SCCE), WAFs (e.g. Azure WAF, Cloud Armor AWS WAF), and protection against OWASP Top 10 and emerging threats. Network & infrastructure security: Network security principles … Automation Python (preferred), PowerShell , Configuration as Code principles and API integration (e.g., Microsoft Graph API) Strategic planning , innovation leadership and delivery in infrastructure and cloud security Budget and resource management Coaching, mentoring, and performance management ABOUT WORKING WITH US We're proud to be building a workplace where everyone feels they belong. We celebrate diversity in all … YOU'LL GET in addition to a competitive salary, we also offer a great range of benefits, including: Up to 15% employer pension contribution Annual bonus (based on Group performance) Share schemes, including free shares Flexible benefits to suit your lifestyle Wellbeing support and generous parental leave If this sounds like the kind of team you'd like to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Audit and Advisory Manager - IT

Leeds, Yorkshire, United Kingdom
TransUnion
to login/join with: What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organizations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: Audit and Advisory Manager … ensure that audit and advisory projects add value to the business and lead to an efficient and effective control environment.This "hands on" role also has high visibility to senior management and will involve operating in a complex and transforming IT environment. Day to Day You'll Be: Assisting with risk assessment and the development of a flexible annual IT … and scope of each review, employing critical thinking and appropriate testing methodologies. Communication and reporting at the conclusion of each audit, obtaining agreement on root cause of issues and management action plans. Delivering advisory/consultancy reviews and health checks over key areas of IT strategy, transformation, system implementations and cloud arrangements. Specific responsibilities will include:Interviewing IT teams More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

ServiceNow Architect

York, Yorkshire, United Kingdom
OneAdvanced
Role Introduction We are seeking a strategic and hands-on ServiceNow Architect to take on a Player-Manager role - combining hands-on technical leadership with line management responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across other … ServiceNow modules like HRSD, App Engine, APM, SecOps, Knowledge Management, and Platform Automation. This is a critical leadership role shaping the architecture and roadmap of our core operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that … of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review and approve technical designs, integration blueprints, and automation flows (e.g., Flow Designer, Integration Hub). Design, document and implement deployment More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Contact Centre

Sunderland, Tyne and Wear, England, United Kingdom
Gem Partnership Ltd
in Sunderland and will drive the transformation of their contact centre operations. The Role Lead and develop a team currently comprising of circa 45 heads and growing, including Operations, Management, Quality & Training and Call Handers Implementing suitable processes knowing what 'excellent’ looks like i.e. SLAs, KPIs such as call time, dropped calls etc., coverage plans etc. Oversee the delivery … of an often detailed, complex and sensitive service, monitoring and analysing key performance indicators, implementing data-driven improvements to service quality and efficiency Manage budgets, resource allocation, and workforce planning to meet current and future business needs Develop and implement strategic initiatives to improve operational efficiency, customer satisfaction, and employee engagement Maintain ultimate responsibility for all quality assurance, training … programmes, and performance management within the call centre Lead the transformation of call centre operations following new phone system implementation - 8x8 - ensuring smooth transition and enhanced capabilities Oversee recruitment, onboarding, and retention strategies to maintain a highly skilled and motivated workforce Act as the senior escalation point for complex operational issues and client concerns Develop strong relationships with More ❯
Employment Type: Full-Time
Salary: £50,000 - £65,000 per annum
Posted:

Procurement Category Manager - Professional Services

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Hilti (Canada) Corporation
indirect procurement activities, with a specific focus on Marketing, HR Services, IT, Consulting and Operating Supplies categories. You will play a pivotal role in driving cost efficiencies, ensuring supplier performance, and delivering best-in-class service to internal stakeholders. In addition, you will be leading projects, fostering a high-performing and collaborative environment. What does the role involve? Lead … In addition to the above, you'll act as a trusted advisor to internal stakeholders, ensuring procurement initiatives align with business needs, collaborating with internal departments.You'll proactively inform management and the wider organisation of their spend, influencing and promoting strategic sourcing and optimizing spend, giving stakeholders appropriate assistance to ensure that supplier are effective in their daily operational … teams & effectively implement projects in designated markets. What you need is: Bachelor's degree in any field Previous procurement experience, ideally with indirect categories and services Strong negotiation, contract management and supplier performance management skills Ability to develop and implement category strategies that drive value creation for the organization Proficiency in procurement tools (e.g., SAP, Coupa) and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Performance Management
the North of England
10th Percentile
£47,863
Median
£54,793
75th Percentile
£54,793
90th Percentile
£71,531