15 of 15 Remote Monitoring and Management Jobs in the North of England

IT Technician Location: Alnwick Salary: Competitive The Role Our client is seeking a skilled and motivated IT Technician to join their team. The successful candidate will be responsible for providing technical support and maintenance services to ensure the smooth operation of their IT systems, hardware, software, and network infrastructure. This role is ideal for someone who enjoys problem-solving, working … with technology, and supporting users in a dynamic environment. Key Responsibilities Provide first-line technical support to employees via phone, email, or in person. Install, configure, and maintain computers, laptops, printers, phones, and other IT equipment. Troubleshoot and resolve hardware, software, and connectivity issues. Support internal users with application-related queries and system access. Monitor and maintain network performance and … security. Perform regular system backups and disaster recovery tests. Maintain accurate records of service requests, installations, and configurations. Assist with the management of servers, cloud services, and user accounts. Ensure compliance with company IT policies and procedures. Participate in after-hours support on a rotational basis. Skills and Qualifications Cisco Networking experience 1–3 years of experience in a technical More ❯

Lyra Technology Group Lyra Technology Group is seeking a Technical Services Consultant for our OpCo, CMS Group Ltd. The Technical Services Consultant will be working as 3rd line support and escalation for the support teams when located in the office but will be primarily responsible for deployment of new solutions to customer sites. These solutions will vary between infrastructure deployments … and SaaS deployments. (M365 Services mostly) About Lyra Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we … never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About CMS Group Ltd CMS Group Ltd has proudly provided industry-leading IT Support and consultation solutions since 1990 and makes it their goal to work intimately with you as part of your team to deliver More ❯

ago Be among the first 25 applicants Join to apply for the IT Technician role at TipTopJob Location: Alnwick Salary: Competitive The Role Our client is seeking a skilled and motivated IT Technician to join their team. The successful candidate will be responsible for providing technical support and maintenance services to ensure the smooth operation of their IT systems, hardware … software, and network infrastructure. This role is ideal for someone who enjoys problem:solving, working with technology, and supporting users in a dynamic environment. Key Responsibilities Provide first:line technical support to employees via phone, email, or in person. Install, configure, and maintain computers, laptops, printers, phones, and other IT equipment. Troubleshoot and resolve hardware, software, and connectivity issues. Support … internal users with application:related queries and system access. Monitor and maintain network performance and security. Perform regular system backups and disaster recovery tests. Maintain accurate records of service requests, installations, and configurations. Assist with the management of servers, cloud services, and user accounts. Ensure compliance with company IT policies and procedures. Participate in after:hours support on a rotational More ❯

Social network you want to login/join with: MSP Implementation Consultant - Candidates must have 3+ years experience within the Managed IT Service Provider industry. Location: Remote (UK applicants only) Employment Type: Full Time About the Role: Are you ready to make an impact in the Managed IT Service Provider industry? Do you have experience within an IT Support role … Have you previously implemented PSA, RMM or ticketing systems? As an Implementation Consultant , you'll play a critical role in delivering and optimising core systems like PSA, RMM, and reporting platforms for MSP businesses worldwide. By tailoring solutions to their unique business needs, you’ll drive measurable outcomes, enhance efficiency, and help partners achieve sustained success. At the heart of … this role is collaboration, innovation, and the drive to stay ahead in an ever-evolving industry. If you have MSP experience and thrive in a dynamic, fast-paced environment, this could be your perfect fit! What You'll Be Doing Manage multiple implementation projects from start to finish, ensuring seamless execution. Act as the primary contact, training stakeholders and end More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their … customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed … processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes Strong organisational skills are necessary with the ability to More ❯

holidays) Training needs covered: Social Team including Go Karting on a monthly basis Friday afternoons off On a day-to-day basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and … be able to identify and solve issues alongside the existing Technical Services team, who themselves specialise in the support & maintenance of our clients. You must have excellent communication skills and you will ideally be an all-rounder who is comfortable doing 1st & 2nd Line support including the following skills and aspects: Excellent troubleshooting skills in all Windows desktop, Mac, and … Windows Server operating systems Support of Microsoft Hyper-V & VMWare vSphere infrastructures Support of all Microsoft products including Office, Office 365 Exchange, Azure, SharePoint Supporting on-premise and off-premise Anti-Spam solutions Solving both hardware and software faults Working with networking equipment including Firewalls, Wi-Fi solutions and all other network equipment Assisting with Domain level DNS changes and More ❯

Engineer role at Bowdon Associates Ltd Bowdon Associates Ltd provided pay range This range is provided by Bowdon Associates Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title: 1st Line IT Support Engineer Location: Chorley The Client Our Client area growing Managed Service Provider (MSP … who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's … computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT More ❯

IT Support Technician to join a growing MSP. This is a varied, hands-on role where you’ll support local businesses across a range of technologies – from Microsoft 365 and networking to on-site troubleshooting and project work. If you’re a team player who enjoys learning, problem-solving, and building relationships with clients, they would love to hear from … you. Job Overview Our client is passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, they specialise in creating tailored IT services for small and medium-sized businesses, helping them operate efficiently and securely. Their approach is built on trust, collaboration … and delivering exceptional service. By joining a close-knit team, you’ll be part of a company that values innovation, flexibility, and the people behind the technology. If you thrive on solving complex problems, supporting businesses to grow, and working as part of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take More ❯

We are looking for a proactive and experienced 2nd Line IT Technician who thrives on solving technical challenges. You’ll be the go-to expert for escalated issues, helping keep our clients’ systems stable, secure and running smoothly. Job summary As a 2nd Line IT Technician at Daffodil IT, you’ll be the escalation point for complex technical issues that … go beyond 1st line support. You’ll tackle challenging technical problems, deliver on-site support when needed and help ensure our clients’ IT environments are secure, efficient and effective. Working closely with our IT team, you’ll play a key role in maintaining high service levels and enabling business continuity for our users. If you’re ready to take on … more responsibility and deepen your technical expertise, we want to hear from you! Key responsibilities Act as the escalation point for unresolved 1st line support tickets, delivering timely and effective technical resolutions. Provide remote and on-site support to end-users across a range of IT systems and services. Investigate, diagnose and resolve advanced hardware, software and network issues. Configure More ❯

company based in Liverpool, experiencing year on year high growth. They are seeking a skilled Infrastructure Engineer, with strong Azure experience coupled with a really good grasp of security and security controls/best practice. Required Skills: Strong knowledge of Microsoft technologies (Windows Server, Azure, Office 365). Excellent knowledge of security best practices (Cyber Essentials Plus, ISO27001) Experience with … virtualization (Hyper-V), networking, and security tools. Experience configuring and administering core network switching and firewalls. Experience dealing with security platforms (e.g. Barracuda, SentinelOne, N-Able) Key Responsibilities: Administer and maintain core IT infrastructure including on-premise and cloud-based systems (e.g., Microsoft Azure). Support legal applications and systems such as case management, document management, and time recording tools. … Monitor system performance, conduct capacity planning, and implement improvements. Ensure infrastructure security and compliance with GDPR and SRA regulations. Manage Active Directory, Entra ID, Office 365, Microsoft Intune, and Cisco technologies. Manage and maintain security systems for including XDR, EDR & RMM solutions. Provide 2nd/3rd line support for infrastructure-related incidents and escalations. Participate in disaster recovery planning and More ❯

Purpose Working under supervision as part of a busy IT department to gain skills and experience through on the job training and working towards an IT qualification. To contribute to the provision of first- and second-line technical support for all AMG Chrome employees across UK and U.S. locations. Duties Troubleshoot and resolve hardware, software, and network issues via remote … tools and occasional on-site visits to other locations. Communicate with internal employees through Teams, email and Phone and Face to Face where possible. Work towards internal SLAs for users. Maintain and support Microsoft technologies, including Microsoft 365, Teams, SharePoint, Windows OS, and related applications. Support the setup, upgrades and maintenance of user accounts, devices, and IT assets. Carry out … routine support i.e. Password resets, installs and upgrades. Work collaboratively with other IT team members to deliver consistent and effective services. Ad hoc support the internal Bespoke systems Assist in onboarding/offboarding processes, ensuring all IT systems are correctly configured. Resolve issues through troubleshooting utilising our internal RMM System Ninja, Team Viewer etc Document issues, solutions, and processes to More ❯

If you’re ready to step into a role that gives you real responsibility, variety, and progression, this could be the opportunity you’ve been looking for. This isn’t just another service desk role. You’ll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. … Based in their newly expanded Hartlepool office, you’ll become a key part of a close-knit team that values curiosity, communication, and getting things done right. About Your Role: If you enjoy working across a broad tech stack, solving problems properly (not just closing tickets), and being part of a team that supports each other, you’ll feel right … at home. As a 2nd Line Support Engineer, you’ll be the go-to person for escalated issues from the 1st line team, owning the resolution of technical problems and helping improve client systems along the way. You’ll also play an active role in audits, project work, and client recommendations—so there’s plenty of scope to stretch your More ❯

that is looking to bring in a Second Line Engineer on a contract basis. This role is ideal for a candidate experienced in supporting a broad range of technologies and confident working in a client-facing environment. The Role: You will be acting as a key point of escalation for 1st line issues, providing hands-on support to a mix … of clients. The position involves a combination of BAU support, troubelshooting escalated tickets and working on small project rollouts. Key Responsibilities: Provide second line tech support across windows environments, Office 365, networking and desktop hardware Troubleshoot and resolve escalated service desk tickets within SLA Liaise with clients to ensure clear communication and issue resolution Support onsite work at client locations … Liverpool) Assist with small projects and infrastructure improvemnets Tech stack: Windows server, Office 365, RMM tools, Active directory, networking fundamentals Requirements: Proven experience in a second-line or escalation support role within a n MSP environment (Preferred) Comfortable working across multiple customer environments Strong communication skills and a proactive attitude Start date: ASAP If this sounds like you, apply now More ❯

Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients … to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work … closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and direct liaison with clients for high-priority incidents. Configure, deploy, and maintain More ❯

If you're ready to step up and become the trusted escalation expert at a supportive and ambitious MSP, this is exactly what you've been waiting for. This isn’t just another support role. You’ll become the reliable escalation expert in a well-established, supportive, and growing MSP—solving challenging technical issues for education and small business clients. … Based from modern, comfortable offices in the North East, you'll be part of a team that genuinely values expertise and collaboration, providing the reassurance clients depend on. About Your Role: If you’re seeking an environment where your technical expertise is genuinely valued and your ideas influence how things get done, you’ll feel at home from day one. … As the 3rd Line Support Engineer, you’ll become the calming voice and trusted advisor the team relies on. Your focus will be resolving challenging tickets, mentoring your colleagues—including two dedicated on-site engineers supporting education-sector clients—and ensuring client systems run smoothly, day to day. Your daily tech will include: Microsoft Windows Server (2016 onwards), Active Directory More ❯