26 to 36 of 36 Service Manager Jobs in the North of England

where your hard work and expertise are truly valued Do you want to join a supportive environment that recognises and appreciates your diligent efforts Are you a passionate Customer Service/Support Manager and Enthusiast, working in the Gaming Industry, and eager to advance your career within a world-class business Imagine being part of a fast … paced, dynamic, established business that is committed to growth through top-class products and exceptional Customer Service Systems, and where your achievements are celebrated. If this is you, then read on. Our client supplies and services tablets for bingo halls and arcades and operates a successful online bingo and casino platform. They are looking for a hands-on, driven … online operations teams to resolve escalations. Attend relevant planning meetings to stay ahead of product changes and upcoming launches. Ideal Candidate: Experience managing or supervising a customer support or service desk team. Excellent written and verbal communication skills. Strong organisational and problem-solving abilities. Familiarity with Zendesk or similar support platforms. Comfortable working in a hybrid support environment (hardware More ❯

D365 Service Delivery Manager. This role is an excellent opportunity for candidates who are keen to contribute to the Dynamics 365 Customer Engagement & Finance and Operations team while driving meaningful change and innovation. Hybrid (2 days a week, South Tyneside) Key Responsibilities: - Lead the delivery of D365 Customer Engagement and Finance & Operations projects, ensuring client satisfaction.- Collaborate with cross … functional teams to enhance product efficiency and effectiveness.- Act as the primary point of contact for client communications and expectations.- Develop and implement strategies for continuous improvement within the service delivery process.- Monitor project progress and resolve issues promptly to maintain optimal service delivery. Experience: - Strong knowledge of D365 CE or F&O- Experience managing service delivery More ❯

Fast growing digital specialist having their best year. Service desk management, client support. Project work and excellent career development. *1 day per week minimum in the Manchester office. Service Desk Manager needed to join one of the North-Wests best eCommerce digital marketing businesses at their central Manchester office. If you have experience within a software … working with developers triaging support issues - this is a great role for you! What skills youll be needing Minimum 3 years experience in a project management, technical support or service delivery role within the tech industry. Commercial awareness with the ability to monitor and report on support performance and budgets. Experience working with agile methodologies such as Scrum and … Kanban and tracking deliverables through the SDLC. Passion for delivering excellent customer service and technical solutions. Ability to manage multiple support streams and client relationships simultaneously. Strong organisational and time-management skills. Willingness to learn and support with technical documentation and process optimisation. Adobe Commerce knowledge is highly advantageous, but not essential. What youll be doing You will be More ❯

We have partnered with a company who are seeking an experienced SAP Service Delivery Manager to take ownership of global BAU support operations for SAP, with a particular focus on S/4HANA. With 18 months left in a significant S/4HANA transformation journey, this role offers the opportunity to shape the future of SAP service … processes, acting as the escalation point for support-related issues. Manage vendor relationships for SAP support and Application Management Services (AMS). Drive continuous improvement through KPI monitoring and service optimisation. Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations. Lead SAP change and release management processes. Provide strategic direction for BAU SAP projects. Line manage … technical stakeholders. Knowledge of SOx-compliant environments. Budget management experience. Why Join? This is a pivotal opportunity to take a leadership role in a large-scale SAP transformation, ensuring service excellence while supporting the final stages of an S/4HANA journey. If you are a driven leader who thrives in complex, global SAP environments, we would love to More ❯

Support Desk Manager - Up to 45k - 1 day office/4 days remote - eCommerce Were seeking a reliable and organised Support Desk Manager to oversee reactive … support activities for a portfolio of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming … applicants currently employed, including those with longer notice periods, and offer a clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. Skills: Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket management More ❯

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist … provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day … support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property More ❯

Fast growing digital specialist having their best year. Service desk management, client support. Project work and excellent career development. *1 day per week minimum in the Manchester office.Service Desk Manager needed to join one of the North-West’s best eCommerce digital marketing businesses at their central Manchester office. If you have experience within a software house … with developers triaging support issues - this is a great role for you! What skills you’ll be needing Minimum 3 years’ experience in a project management, technical support or service delivery role within the tech industry. Commercial awareness with the ability to monitor and report on support performance and budgets. Experience working with agile methodologies such as Scrum and … Kanban and tracking deliverables through the SDLC. Passion for delivering excellent customer service and technical solutions. Ability to manage multiple support streams and client relationships simultaneously. Strong organisational and time-management skills. Willingness to learn and support with technical documentation and process optimisation. Adobe Commerce knowledge is highly advantageous, but not essential. What you’ll be doing You will More ❯

Customer Support Representative – French Speaking Location: Hybrid-remote in Harrogate, UK Job Type: Full-time Schedule: 8-hour shift | Day shift | Weekend availability Salary: £28,000–£30,000 per year Are you a great communicator who thrives on solving problems More ❯

Senior Infrastructure Services Manager VMware, Microsoft & Linux Platforms (High Security Clearance - DV) Location: Erskine or Newcastle Work Mode: Hybrid/Remote flexibility with 24x7 rotational support Summary We are seeking a highly skilled infrastructure leader with extensive experience across VMware, Microsoft, and Linux ecosystems. This role blends deep technical expertise with operational leadership, supporting enterprise-grade virtualization, cloud … Ubuntu) and troubleshoot OS-level issues, containers, and automation Troubleshoot Microsoft platforms including Azure, SCCM/Intune, SQL Server, Active Directory, and Windows Server Support VMware Site Recovery Manager (SRM) and Aria Suite tools (vRealize Operations, Automation, Log Insight) Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks Continuously monitor and troubleshoot infrastructure systems, ensuring … infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required Skills More ❯

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service … handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs, reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support transformation initiatives within the operational function … Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments Proven experience in a financial services environment Strong understanding of regulatory frameworks including consumer duty and fraud prevention Desired Skills: Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations Background in operational use of Salesforce Analytical skills More ❯

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service … handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs, reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support transformation initiatives within the operational function … Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments Proven experience in a financial services environment Strong understanding of regulatory frameworks including consumer duty and fraud prevention Desired Skills: Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations Background in operational use of Salesforce Analytical skills More ❯