Head of Software Support
- Location
- Leeds, England, United Kingdom
understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills A continuous improvement mindset and the ability to lead through change Someone who can be part of a strong management team … multi-disciplinary support teams, focusing on service performance, incident management, and continuous improvement. Proficient in utilizing data and insights to drive operational enhancements and stakeholder engagement in regulated sectors. Highest-signal resume keywords Leadership Experience IT Service Management Incident Management Data Analysis Stakeholder Management ATS Optimization Keywords ...