2 of 2 Ticket Management Jobs in the North of England

first response to one of our dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will … Mental Health First Aider in the business Active Social Committee organising events and activities Key Responsibilities Deliver excellent customer care and support through efficient ticket management Provide 1st & 2nd line fixes via phone and email Resolve incidents and requests, escalating where appropriate Perform ticket triage, prioritising ...

implementing the Tenable solution key, this job also requires full-time hands-on administration of the Tenable system as well as managing the vulnerability management aspect of the tool. Primary Responsibilities: Installing and Configuring Nessus, Nessus Manager, Nessus Agents, Log Correlation Engine, Nessus Network Monitor, and Security Centre … adding audit files Responsible for configuring Nessus Manager scan pulls to Security Centre. Technical Skills & Competencies: 5+ years of experience in the vulnerability management domain and experience of working with web Proxy Teams and working on vulnerability assessment operational issues Experience in the design and implementation of enterprise-wide ...