8 of 8 WFM Jobs in the North of England

businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering operations. The Role: This is a strategic leadership position responsible for driving the end-to-end delivery of … the Salesforce programme, with particular emphasis on the Field Service and Workforce Management (WFM) capabilities. You will work closely with business leaders and technology partners to shape the roadmap, ensure robust governance, and deliver tangible outcomes that align with broader business transformation goals. Key Responsibilities: Own and drive the Salesforce … Field Service and WFM programme, from mobilisation through to full deployment. Lead cross-functional teams and manage complex stakeholder landscapes across operations, technology, and executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading More ❯

resolve operational challenges. Knowledge of compliance, health & safety, andemployment law related to soft services management. Proficiency in Microsoft 365 (Outlook, Word, Excel,PowerPoint) and workforce management systems (Timegate, Zoho). Experience in recruitment, disciplinary processes,and risk assessment management. A flexible and adaptable approach with a strongsense of teamwork. Full More ❯

Engineering Physical Environment' During Bid and Project Kick Off (PKO) support identification of future 'Engineering Physical Environment' requirements S&OP Enable accurate and effective workforce management, supporting the HoED (Demand) and HoD (Supply) with a focus on enabling data-driven decisions Represent the Engineering Job Family throughout the monthly Sales More ❯

Engineering Physical Environment' During Bid and Project Kick Off (PKO) support identification of future 'Engineering Physical Environment' requirements S&OP Enable accurate and effective workforce management, supporting the HoED (Demand) and HoD (Supply) with a focus on enabling data-driven decisions Represent the Engineering Job Family throughout the monthly Sales More ❯

effectively. Self-motivated with a results-oriented mindset and a drive to achieve targets. Familiarity with the software industry and/or experience in workforce management is a plus. ClearCourse Employee Benefits Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model More ❯

effectively. Self-motivated with a results-oriented mindset and a drive to achieve targets. Familiarity with the software industry and/or experience in workforce management is a plus. ClearCourse Employee Benefits: Hybrid-working model with 25 days annual leave + your birthday off. Life Assurance and Group Income Protection. More ❯

professional. BASIC QUALIFICATIONS - 4+ years of design/implementation/operations/consulting of Contact Center implementations - 4+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology - Experience in internal enterprise More ❯

to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed whilst reporting into the client's regional lead. … architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service related faults and application of recommend product fixes where appropriate on the Verint Workforce Management platform. Capture and Analysis of V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change management. Set More ❯