21 of 21 Customer Experience Jobs in Northern Ireland

Italian Customer Experience Agent - VR Gaming & Tech Support Salary: £27,019.20 per annum + extensive lifestyle benefits & perks Are you passionate about social media, community engagement, and helping users get the most out of innovative virtual reality technologies? We are looking for a Social Media Support Advisor to join our team at the cutting-edge Belfast VR Hub. … In this exciting role, you will be the voice of major VR products across digital platforms, enhancing the customer journey and ensuring user satisfaction through creative and impactful social engagement. Location: Belfast City Centre BT1 3NR (Fully on-site) Key Responsibilities -?Italian Customer Experience Agent: Monitor and engage across social media, forums, and product review sites to … positive, informative, and engaging way. Promote a healthy online community by encouraging user-generated content and positive discussions. Collaborate with internal teams to identify trending issues and improve digital customer experience. Spot opportunities to reduce customer effort through improved digital self-service resources. Support digital campaigns, promotions, and engagement initiatives across various channels. Who You Are - ?Italian Customer More ❯

JR107551 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than … loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate … loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate More ❯

never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of the Community Delivery Manager is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

technology to support BT's new IT architecture. Based on agile engineering, DevOps, and cloud-native principles, these software platforms offer a comprehensive set of business capabilities across eCommerce, customer relationship management, quoting, product catalogue, orchestration, service assurance, and IDAM. Your focus will be on developing API-driven integrations for the new IT, supported by Microservices, to underpin core … solutions design involving multiple components across architectural domains. Integration Key Areas : Knowledge of ReSTful API, Microservices, SOA web services, messaging, and event-driven architectures. Cloud : Good knowledge and work experience in AWS. Strong knowledge of authentication and identity-related technologies and protocols is an advantage - e.g. OIDC, OAuth2. Web Technologies and Containerisation : Proficiency in Java Spring, Docker, Kubernetes, with … a heavy focus on automation and CI/CD practices. Agile Software Engineering : Strong skills and experience in building software in an agile team. User Story Decomposition and Management : Ability to take a complex design and break it down into features, stories, and tasks - working with the Agile SCRUM team to ensure a quality backlog with well-defined acceptance More ❯

Were hiring! Fluent in Italian? Love VR? Join our team as an Italian Customer Experience Agent ! ?? Location: Belfast (BT1 3NR) ?? Schedule: Full-time, 40 hours/week between 6am7pm, Monday to Sunday ?? Salary: £27,019.20 per annum + additional perks and benefits ?? Languages: Fluent in English and Italian (B2 CEFR or above) ?? Must be fluent in English & Italian … leverage self-service resources Build and support vibrant, inclusive online communities ?? Were Looking For: Fluency in English and Italian (minimum B2 CEFR level) Strong written communication & community management skills Experience or interest in virtual reality and gaming communities Typing speed of at least 55 WPM with 95% accuracy Availability for rotating shifts within a 6am7pm schedule Experience in More ❯

role you will be responsible for developing a full stack solution in modernizing the securities lending application. We're looking for someone who: Is experienced and introspective. You have experience developing software products and services across a variety of tools, frameworks, and environments. You recognize your strengths and also know when to reach out for help Is passionate. You … to partner across departments to get things done Wants to make an impact. You're looking to do amazing work. You're all about using technology to improve the customer experience and affect the company's bottom line, but also want to mentor and coach those within your team What you will do all day: Owns the end … to a desk slinging lines of code. The skills you'll need to succeed: BA, BS, MS in Computer Science, Engineering or related technology field. 2-4 years of experience in software testing or development Proven experience in at least one modern language (Golang OR Java). Experience using and/or designing with RESTful APIs/ More ❯

needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. … Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for optimal through-life cost and customer experience Provide expert advice to identify and develop transversal enablers and capabilities. Provide expert solutions to long-term or through-life support bids and programmes into customers, internal bid and/or programme managers. The … within these and allied areas across business segments. Core Tasks and Responsibilities Own and deliver complex service solutions Look for value creation outside the companies' boundaries and adopt the customer's perspective Leading as service solution architect shaping opportunities with clients, capture leads, programme managers and bid teams in order to create a winning solution that supports the value More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … cross-functional teams, develop and maintain architecture artifacts, provide expertise in resolving technical issues, and stay up-to-date with industry regulations and best practices. Responsibilities: Strong knowledge and experience in areas such as Policy Admin System, UW Workbench, L&P, Personal Lines Proven track record of designing and developing enterprise-level architecture solutions that align with business goals More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … performance and resolve technical issues. Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in Cyber Security … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this … is the place to grow. We believe attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform More ❯

Company description: ClearCourse Job description: Location: Belfast (Hybrid Working Available) Salary: Competitive + Commission + Benefits Role Type: Full-Time, Permanent Drive Customer Success with Innovative Software Solutions Are you a customer-focused Account Manager with a passion for technology and building long-term client relationships? Are you experienced in managing software or SaaS accounts and ready to … paced team thats making a real impact? Were looking for a Software Account Manager to join our Belfast-based team and help strengthen and grow relationships with our core customer base. This is a client-facing, high-impact role where youll ensure our customers gain maximum value from our solutions, drive upsell opportunities, and shape their long-term success. … with their business needs Identify and act on upsell and cross-sell opportunities , contributing to revenue growth Work cross-functionally with Sales, Product, and Support to deliver a seamless customer experience Deliver product demonstrations, training, and webinars to maximise product adoption Monitor account health, identify risks, and proactively resolve challenges Lead contract renewals and negotiations , maintaining long-term More ❯

wholesale operations across both the Republic of Ireland and Northern Ireland. This role involves working closely with senior stakeholders to define and deliver a robust IT strategy that enhances customer experience, drives operational efficiency, and supports long-term business growth. Key Responsibilities Strategic Partnership: Collaborate with wholesale and retail teams to identify technology needs and opportunities, including in … store innovations. Technology Leadership: Define and implement IT strategies that align with business goals and enhance the wholesale customer journey. Project Delivery: Lead the successful delivery of complex IT projects, ensuring they are on time, within budget, and aligned with business priorities. Innovation & Improvement: Identify and implement scalable technology solutions that improve efficiency and performance. Stakeholder Engagement: Communicate effectively … budgets and resources to ensure sustainable and cost-effective technology investments. Emerging Tech: Evaluate and adopt new technologies that support long-term business objectives. Essential Criteria 10+ years of experience in IT leadership roles, with a strong track record of delivering impactful technology projects. Proven ability to translate business needs into technical solutions. Strong leadership and collaboration skills, with More ❯

wholesale operations across both the Republic of Ireland and Northern Ireland. This role involves working closely with senior stakeholders to define and deliver a robust IT strategy that enhances customer experience, drives operational efficiency, and supports long-term business growth. Key Responsibilities Strategic Partnership: Collaborate with wholesale and retail teams to identify technology needs and opportunities, including in … store innovations. Technology Leadership: Define and implement IT strategies that align with business goals and enhance the wholesale customer journey. Project Delivery: Lead the successful delivery of complex IT projects, ensuring they are on time, within budget, and aligned with business priorities. Innovation & Improvement: Identify and implement scalable technology solutions that improve efficiency and performance. Stakeholder Engagement: Communicate effectively … budgets and resources to ensure sustainable and cost-effective technology investments. Emerging Tech: Evaluate and adopt new technologies that support long-term business objectives. Essential Criteria 10+ years of experience in IT leadership roles, with a strong track record of delivering impactful technology projects. Proven ability to translate business needs into technical solutions. Strong leadership and collaboration skills, with More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths, including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

Magnify brings the power of the latest AI, ML, and large-scale data architectures to transform the customer experience in software. Software Engineers at Magnify will develop microservices, machine learning services, data handling, communication and integration components that enable Magnify's post-sales orchestration platform. This is a remarkable opportunity for someone with back-end skills and cloud … in this position to make daily technical decisions, contribute code, support deployment and operations, and participate in design and quality discussions. Initial responsibilities include building out system microservices, implementing customer-facing and internal interfaces, developing cloud services, supporting application integrations and working with the data science team to build models and simulations. As one of the first hires at … candidates are likely to have the following qualifications and experiences; we strongly encourage you to apply even if you don't meet all of the items below. Qualifications and Experience Bachelors in Computer Science or related field. 7+ years of experience working as a software engineer building applications in a high growth, startup environment. Strong proficiency in web More ❯

continually evolving, offering you a platform to advance your career and develop your skills. Make a Difference: Contribute to a mission-driven organization that values safety, sustainability, and superior customer experiences. Career Progression: Collaborate with a market-leading brand that provides unmatched opportunities for professional development and advancement. Your Role: As a Multi-Skilled Engineer, you will be instrumental … servicing Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems under our respected Fire and Security brand, Envision. Your expertise will ensure our systems meet industry standards and exceed customer expectations. You will work primarily within the Belfast area while also supporting our wider team, making every day varied and fulfilling. What You'll Do: Deliver Outstanding Service: Go … above and beyond to ensure customer satisfaction, building strong relationships with both internal and external clients. Expert Installation & Maintenance: Safely install and service devices including networking and ensuring everything is in perfect working order while strictly adhering to safety protocols. Efficient Time Management: Prioritize tasks effectively to manage your schedule and ensure timely completion of jobs. Detailed Reporting: Accurately More ❯

of human behavior to unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, data, and technology to accelerate transformation at scale, modernize, and simplify customer experiences. Our professional services team delivers strategic consulting, design, advisory, market research, and analytics to improve client outcomes. Our global team is committed to exceptional relationships and has received … Play a vital role in delivering new features and products from engineering to production. Collaborate with engineering and product management to analyze and refine requirements. Assist in resolving critical customer escalations. What you bring to the team Self-motivated with the ability to work independently and collaboratively. Passionate about building quality products, owning development end-to-end, and following … good design principles. Enjoy problem-solving and challenging yourself, with the confidence to seek help when needed. Experience working with Product Management, QA, and Operations teams. Excellent communication and interpersonal skills. Technical Skills Essential: Solid programming experience, ideally in Java. Experience with containerized applications, preferably using Kubernetes or similar tools. Experience with CI/CD pipelines More ❯

wholesale operations in Ireland and Northern Ireland. This is a high-impact role where you'll collaborate with business leaders to deliver digital solutions that enhance operational efficiency and customer experience. What You'll Do: Shape and deliver technology roadmaps across wholesale and retail operations Lead cross-functional IT projects from concept to completion Partner with stakeholders to define … delivery Strong commercial acumen and the ability to bridge business and technical needs Excellent stakeholder engagement and vendor management skills A collaborative mindset with a strong focus on user experience and outcomes Ability to work across hybrid environments and adapt to shifting priorities Desirable: Background in retail or wholesale operations Experience with Agile, DevOps, or hybrid delivery models … Passion for customer-facing technologies and scalable architecture Join a values-driven organisation that champions innovation, sustainability, and community impact - all while offering a flexible hybrid working model. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or More ❯

wholesale operations in Ireland and Northern Ireland. This is a high-impact role where you'll collaborate with business leaders to deliver digital solutions that enhance operational efficiency and customer experience. What You'll Do: Shape and deliver technology roadmaps across wholesale and retail operations Lead cross-functional IT projects from concept to completion Partner with stakeholders to define … delivery Strong commercial acumen and the ability to bridge business and technical needs Excellent stakeholder engagement and vendor management skills A collaborative mindset with a strong focus on user experience and outcomes Ability to work across hybrid environments and adapt to shifting priorities Desirable: Background in retail or wholesale operations Experience with Agile, DevOps, or hybrid delivery models … Passion for customer-facing technologies and scalable architecture Join a values-driven organisation that champions innovation, sustainability, and community impact - all while offering a flexible hybrid working model. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or More ❯

Competitive + Bonus + Benefits Role Type: Full-Time, Permanent Launch Your Career in SaaS Account Management Are you early in your career and eager to gain hands-on experience in the fast-paced software and SaaS industry ? Do you thrive on building relationships and learning how great customer experiences drive business success? Were looking for an Associate … Account Manager (Junior Account Executive) to support our account management team at ClearCourse. This is a fantastic opportunity to learn the ropes of customer success, client engagement, and commercial growth with training, mentorship, and real-world exposure to software products and clients. What Youll Be Doing: Support senior team members in managing a portfolio of software clients Help prepare … client communications, meeting summaries, and follow-up actions Coordinate product demos, training sessions, and webinars Learn how to identify customer needs and gather product feedback Work closely with sales, support, and product teams to deliver a seamless client experience Maintain accurate CRM records and track client touchpoints Monitor basic account health metrics and flag issues to the team More ❯