21 of 21 ITIL Jobs in Northern Ireland

factory torque tooling integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing and resolving issues across multiple business More ❯

factory torque tooling integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing and resolving issues across multiple business More ❯

desk performance, including complaints and plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. The creation and maintenance of … desk team in a fast-paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality … Group Policy Support. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. ITIL Version 4 Foundation Level certification. Relevant Technical Certifications. Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with More ❯

3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of a diverse technical team, including performance reviews, training plans and resource planning. Representing the consultancy in client forums and project More ❯

environments. Experience managing a team in a technical or operational environment. Experience with ITSM tools (e.g., ServiceNow). Desirable Skills Experience with cloud platforms such as Azure or AWS. ITIL certification (Foundation or higher). 3rd level qualification in IT or Computing. Experience in education or large managed service environments. Additional Information Hybrid working model: 2–3 days per week More ❯

also have: • 3rd Level qualification in IT or Computing (an advantage) • Experience with ITSM tools (e.g., ServiceNow). • Excellent troubleshooting and problem-solving skills. • Strong communication and interpersonal skills. • ITIL certification (Foundation or higher) preferred What you will be doing: • Line management of a versatile and talent rich team that includes annual and interim performance reviews, training plans, resource planning More ❯

diploma in IT, Computer Science, or related field (or equivalent experience) Basic knowledge of network diagrams, patch panels, and structured cabling standards Certifications: CompTIA A+, Microsoft Modern Desktop Admin, ITIL Foundation, CCNA (plus) Physical Requirements: Ability to lift IT hardware (e.g. PCs, monitors, routers) Comfortable working in network/server rooms and running cable assessments Work Environment: Combination of office More ❯

Strong troubleshooting skills in IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. More ❯

improvements and assist with service enhancements. What we're looking for: Essential: 2-3 years' experience in high-priority incident management within a multi-client or shared service environment. ITIL awareness. Additionally: Knowledge of Remedy or similar tools and incident management processes. Ability to work as part of an on-call rota (shifts starting as early as 7:30am and More ❯

team colleagues. Ensure that all operational delivery services and developments provided by ITS are planned and delivered in accordance with agreed support processes, SLA’s and ITS quality standards (ITIL, ISO 9001 and ISO 20000). Ensure that all operational delivery services provided by suppliers are planned and delivered in accordance with agreed quality processes, SLA’s and ITS quality More ❯

with developing and implementing process and service improvements across the team. Experience needed: Essential: Previous experience in high-priority incident management in a multi-client or shared service environment ITIL awareness In addition you will also have: Knowledge of Remedy or similar tools and the Incident Management process What you will be doing: Managing high-priority incidents through to closure More ❯

with developing and implementing process and service improvements across the team. Experience needed: Essential: · Previous experience in high-priority incident management in a multi-client or shared service environment · ITIL awareness In addition you will also have: · Knowledge of Remedy or similar tools and the Incident Management process What you will be doing: · Managing high-priority incidents through to closure More ❯

/TMS/CRM platforms, and SQL/reporting tools. Familiarity with integration tools, APIs, and automation platforms (Power Platform, Power Automate). Certifications in iPaaS, data platforms, or ITIL are desirable. Personal Attributes Collaborative and approachable, with strong problem-solving skills. Able to balance short-term operational needs with long-term improvement goals. An effective communicator who can translate More ❯

ensure fast, effective resolution of major incidents and contribute to ongoing process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities: Lead major incidents More ❯

in a NOC, SOC, or similar technical operations setting Calm decision-making under pressure and strong incident handling skills Great communication with customers, suppliers, and internal teams Knowledge of ITIL practices and SLA-driven environments Eligible for Security Clearance Why Join? Influence critical services that must stay online Lead a capable team within a well-structured operations model Growth opportunities More ❯

reports. · Author and maintain system and user documentation. · Defining high and low-level process flows and convert them into solutions. · System & business process modelling techniques. · Effectively work in an ITIL environment ensuring application configuration control, deployment practices and change management processes are adhered to. · Working closely with external contractors, suppliers, other system technical team members and the project team to More ❯

+ resolution rate). What We’re Looking For Proven experience leading technical or NOC service teams. Strong ability to manage incidents and coordinate with multiple stakeholders. Experience in ITIL-driven environments with strict SLA adherence. Excellent communication and problem-solving skills, with high attention to detail. Capability to work effectively under pressure in a 24/7 operational setup. … Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure, service-critical environments. Track record of staff training and team development. ITIL Service Management certification. This is an excellent opportunity to take ownership of a high-impact role within a leading network operations environment. If you are passionate about leading teams, driving operational excellence, and More ❯

Job Description We are currently recruiting for 3 Hybrid Cloud Engineers to join the Europe Infrastructure team on a full time, permanent basis, reporting into the Infrastructure Operations Team Lead. Working at a senior technical level, you will be responsible More ❯

Job Description We are currently recruiting for 3 Hybrid Cloud Engineers to join the Europe Infrastructure team on a full time, permanent basis, reporting into the Infrastructure Operations Team Lead. Working at a senior technical level, you will be responsible More ❯

advice on service architecture and delivery. act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following: Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within … transition management to plan and manage the effective transfer of ICT services to new service designs. Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF Experience and skills: Experience: Previous experience in a … Service Architect role More than years' experience in designing, implementing, and delivering enterprise level IT Managed Services. ITIL Qualified Experience of managing ITIL processes across service towers and third parties (SIAM) Experience at senior management level in a large, complex customer facing organization Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency Experience More ❯

analyze, and report on defects to enable effective mitigation. Drive continuous improvement and automation within our Test and Validation processes. What You'll Bring: Mandatory: Significant experience in an ITIL-based environment. Mandatory: In-depth knowledge of the Managed Customer Solutions landscape. Mandatory: Strong understanding of Test & Validation processes. Mandatory: The ability to obtain security clearance (from SC to DV … . ISTQB Foundation and ITIL v3/4 Foundation qualifications are required. If you are a quality-driven professional with the resilience and optimism to help us move forward, we offer unrivalled personal development and a wealth of opportunities to grow. Randstad Technologies is acting as an Employment Business in relation to this vacancy. More ❯