1 to 25 of 39 ITIL Jobs in Northern Ireland

and language communication skills Ability to communicate effectively, both written and orally. Ability to work accurately with detailed information and with attention to detail. Ability to use own initiative. ITIL Foundation Qualified in an IT discipline which must include specific studies in relation to IT. Microsoft Certification (MCP) or equivalent certification. Experience supporting an ERP system such as Sage X3. More ❯

Micros, RoomMaster, or Guestline. Knowledge of guest Wi-Fi platforms, VoIP, or CCTV systems. Relevant certifications (CompTIA Network+, Microsoft MCP/MD-102, Cisco CCNA). Background in an ITIL-based support environment. Package Salary: £30,000 – £33,000 DOE Bonuses: On-call and performance bonuses up to £3,000/year Holidays: 25 days + bank holidays Hours: Monday More ❯

challenges, in addition to exploring emerging technologies and innovations. Knowledge andexperience in software development framework/methodology e.g. Agile, DevOps and cloud-based technology e.g Azure, AWS. TOGAF, Scrum, ITIL, PMP, Prince2 certification, any domain specific certification, any technology vendor certification (Microsoft, AWS, Oracle etc) or management certification. Ability to use abstract thinking totiethe dots from a technological/architectural More ❯

challenges, in addition to exploring emerging technologies and innovations. Knowledge andexperience in software development framework/methodology e.g. Agile, DevOps and cloud-based technology e.g Azure, AWS. TOGAF, Scrum, ITIL, PMP, Prince2 certification, any domain specific certification, any technology vendor certification (Microsoft, AWS, Oracle etc) or management certification. Ability to use abstract thinking totiethe dots from a technological/architectural More ❯

of a wider team. Effective time management Proven knowledge of managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standards such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Must be willing to work weekends as required. Meticulous attention to detail. Shift Pattern: 8am-4pm and 10am-6PM with flexibility to work More ❯

Collaborate with internal teams and external vendors to drive service improvements. Ensure compliance with IT security, SOX, and internal controls. The Person: Degree in IT or extensive ITSM/ITIL background. Excellent communication and stakeholder management skills. Demonstrated experience supporting multiple business units or global teams. Project management and vendor coordination experience. Basic Microsoft 365 skills required. Desirable: Server/ More ❯

with teams across multiple locations and time-zone. Strong team player with direct and matrix management skills. Flexible and being able to manage time effectively. Managing Multiple Applications Establishing ITIL best practices Processes and Procedures. Ability to Manage Change and Release implementation, Review and sign off on the all application related changes and ensure all the changes are deployment within More ❯

a fast-paced, agile environment while managing competing priorities with minimal supervision. Desirable Certifications Palo Alto Juniper Cloud certifications: AWS Solutions Architect, Azure Administrator, or GCP equivalent Additional: CCSP, ITIL, or equivalent methodology This is a strategic position for a technically accomplished professional who enjoys solving challenging problems and shaping the future of enterprise technology environments. If you are motivated More ❯

information systems or equivalent education. Object Oriented Programming. Knowledge of VB, C#, SQL, XML, Web Services. Knowledge of Windows Operating System. Strong analytical and problem-solving skills. Understanding of ITIL frameworks. Ability to identify and resolve issues. Ability to think around issues and look at the wider picture. Ability to manage workload to continually deliver excellent results. Self-motivation and More ❯

information systems or equivalent education Object Oriented Programming. Knowledge of VB, C#, SQL, XML, Web Services. Knowledge of Windows Operating System. Strong analytical and problem-solving skills. Understanding of ITIL frameworks. Ability to identify and resolve issues. Ability to think around issues and look at the wider picture. Ability to manage workload to continually deliver excellent results. Self-motivation and More ❯

in a multi-supplier environment, often dealing with a wide variety of stakeholders, therefore your need to be an excellent communicator, both written and verbal. Qualifications Working knowledge of ITIL Knowledge of IT industry & best practices Understanding of Agile Methodology Proven experience of managing relationships and service levels into enterprise organisations Excellent decision-making ability coupled with leadership skills to More ❯

and Teamwork: Ability to work effectively in a collaborative team environment, building strong relationships with stakeholders across different functions and geographies. Certifications: Industry certifications such as CISA, CISM, CISSP, ITIL, or PRINCE2 are beneficial. Benefits: Global Impact: Contribute to a global organization with a significant impact on the financial services industry. Career Development: Opportunities for professional growth and advancement within More ❯

end IT services to internal customers, ensuring alignment with business objectives and effective service management practices. This role requires strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts. Key Responsibilities: Ensure Network operations for the site meet … management, preferably in a large enterprise environment. Knowledge of Network, routing, switching, Network infrastructure; familiar with VLAN, VRFs, NAC, WIFI, optical fibre, copper cabling technologies. In-depth knowledge of ITIL processes and best practices. Proven leadership and team development skills. Excellent communication and interpersonal skills. Strong project management experience managing multiple projects. Solid understanding of IT infrastructure components, including networks More ❯

suppliers, customers comply with process and content standards. Interface and collaborate with other processes and/or business functions to ensure they can leverage the benefits provided by the ITIL processes. Own and manage escalations relating to Knowledge Management for the business. Manage and leverage existing toolset functionality to support the effective and efficient delivery of the process. Design KPIs … KM strategies in the technology industry or within technical groups in line with KCS best practice. Good working knowledge of KCS methodology. Experience designing workflows and processes. 3 years ITIL Operational experience and a strong knowledge of ITIL v4 and ISO 20000. Experience operating and managing within an IT Service Management environment. Good level of technical understanding. Excellent English communication More ❯

including proficiency with Active Directory Windows Server Desktop VB Script, Shell Scrip t VB/Shell/PERL/Macros SAM experience (SMS, Altiris, etc.) ISO 19770-1 and ITIL SAM Standards Benefits - Why Connor? We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation More ❯

with Oracle implementations or upgrades. Knowledge of SCM modules: Self Service Procurement, Purchasing, Sourcing (essential); Order Management, WMS, Inventory (desirable). Ability to translate business requirements into functional solutions. ITIL process knowledge. Experience with defect tracking systems and KPI reporting. Desirable Skills: Experience configuring Smart View reports. Experience with other Oracle modules like Financials, EPM, Projects. Functional and technical problem More ❯

and potential fix and escalate to the right teams. Participate in the on-call rotation, including weekend coverage Do you have what it takes? Experience of working within an ITIL framework to investigate and resolve incidents Build and maintain an internal knowledge base to facilitate knowledge transfer across the support department Foster a culture of delivering high levels of customer More ❯

security, data protection, and role-based access controls. Strong organisational and communication skills (written and verbal). Ability to work independently, prioritise tasks, and meet deadlines. Desirable: M365 or ITIL certifications. Experience with Fortinet Firewalls and Switches. Knowledge of Android operating systems. Familiarity with developing or maintaining websites and social media platforms in a commercial setting. Career Incentives & Benefits Health More ❯

that plays in today's climate within IT and business. Strong commitment to excellent customer service Excellent Team collaboration Willingness to learn and continually develop Experience working in an ITIL environment is an advantage Full time, Onsite Location: Belfast, UK For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk #J-18808-Ljbffr More ❯

and budgeting. • Coordinate with client and internal teams to optimise and align service delivery. • Govern licence, asset, and configuration management processes. Required qualifications to be successful in this role • ITIL Foundation (minimum) with proven experience in service delivery roles. • Strong track record of managing service performance and continuous improvement initiatives. • Skilled in stakeholder engagement, communication, and conflict resolution. • Financial oversight More ❯

based technology e.g Azure, AWS Experience in cost optimisation including financial analysis, technology vendor management, strategic planning and process improvement ToGAF or any EA architecture domain related certification, Scrum, ITIL certification or any technology vendor certification (Microsoft, AWS, Oracle etc). Proficient in using office connectivity and productivity tools including Microsoft Word, PowerPoint and Excel. Ability to use effective written More ❯

based technology e.g Azure, AWS Experience in cost optimisation including financial analysis, technology vendor management, strategic planning and process improvement ToGAF or any EA architecture domain related certification, Scrum, ITIL certification or any technology vendor certification (Microsoft, AWS, Oracle etc). Proficient in using office connectivity and productivity tools including Microsoft Word, PowerPoint and Excel. Ability to use effective written More ❯

within the Enterprise Service Management platform. Translate business requirements into technical solutions . Analyse system and application issues, implementing effective resolutions . Oversee workflow processes and ensure alignment with ITIL best practices . Provide support for system enhancements and vendor-assisted customisations. Collaborate with teams across different time zones to implement platform improvements. Maintain documentation and communicate key technical changes … continual service improvement (CSI) and customer service strategies . Skills & Experience The ideal candidate will have: ServiceNow platform experience (ServiceNow CSA and CIS-ITSM certifications preferred). Experience in ITIL/ITSM processes (ITIL Foundation Certification recommended). Knowledge of ServiceNow applications such as ITSM, ITBM, ITOM, HRSD, ITAM . Strong problem-solving skills and the ability to work to More ❯

advice on service architecture and delivery. Act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following: Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within … transition management to plan and manage the effective transfer of ICT services to new service designs. Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF Qualifications Experience and skills: Experience (essential): Previous experience … in a Service Architect role More than 3 years’ experience in designing, implementing, and delivering enterprise level IT Managed Services. ITIL Qualified Experience of managing ITIL processes across service towers and third parties (SIAM) Experience at senior management level in a large, complex customer-facing organization Proven experience in developing and implementing IT strategies to achieve transformational levels of change More ❯

field. Advanced degrees are a plus. Certifications: Design Thinking, Service Design CDTP, PMP, SCM, SAFe, TOGAF, CCMP, CISA, CISSP, AWS/Microsoft/GCP cloud certifications, PMP/PRINCE2, ITIL, CISSP/CISM, Agile/DevOps, and CBAP/Six Sigma, PROSCI, MSP. Other Requirements Willingness to travel as required Fluent in French (nice to have) and English All qualified More ❯