6 of 6 SLA Jobs in Northern Ireland

offices and customer sites. Maintain high levels of customer satisfaction by providing high-performance delivery and support in line with our internal and external SLA's High performance team: Ensure that you understand all of our products and projects at a functional technical level. Ensure that you keep abreast ...

will use MI and reporting to have data driven discussions with key stakeholders and ensure the recruitment process is managed in line with key SLA's. You will identify any blockers or escalations around scheduling are visible and escalated to avoid impact on time to hire. Driving brand awareness strategies ...

mitigation. 3rd party/vendor liaison with respect to technical support, build and maintenance. Meet levels of service in line with published/agreed SLA's. Skills & Experience Required Significant number of years' experience in a specialist architecture/support/delivery role in a medium to large organisation, with ...

throughput. Success measures (business and generator customers): Separate targets for pipeline quality, win rate, and cycle time in each motion. Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals). Coaching lift evidenced by improved deal quality and artefacts in both motions. Requirements Must haves Proven experience leading ...

link checks for field engineers. Monitor network performance using tools such as SolarWinds and proactively respond to alerts. Ensure incidents are resolved within agreed SLA targets and documented accurately with meaningful updates. Maintain clear and consistent communication with customers throughout the fault resolution process. Escalate issues appropriately to internal stakeholders … incidents and liaise with senior management when required. Contribute to staff development, performance reviews, and internal training initiatives. Drive continuous improvement efforts and ensure SLA compliance with a target of 95%+ resolution rates. Oversee operational handovers and ensure outstanding issues are clearly communicated. Ensure customer updates are timely ...

/7 NOC Shift Lead - Belfast As a NOC Shift Lead, you will oversee shift operations, ensuring efficient incident resolution, SLA compliance, and strong communication with customers and stakeholders. You will act as an escalation point, guide the shift team, and drive continuous improvement across NOC processes. Key Responsibilities: Operations … Provide remote support and assist field engineers with configuration and link checks. Monitor network performance (SolarWinds) and respond to alerts promptly. Ensure incidents meet SLA targets and are documented with clear updates. Maintain proactive customer communication and escalate issues when required. Perform root cause analysis and contribute to service improvements. ...