1 to 25 of 27 Service Delivery Jobs in Northern Ireland

technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking. Values: Open, Bold, Trusted Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Service Architect - Remote, UK - All UK Addresses Considered Main purpose of the job The main purpose of a Telefónica Tech Service Architect will: support service design elements of sales, pre-sales, bid opportunities, service implementation … and service opportunities aligning with Telefónica Techs strategic delivery of Policing services act as the primary service design & architecture interface between the customer and Telefónica Tech. work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery. act More ❯

Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling More ❯

LOCATION: LoughTec Ltd RESPONSIBLE TO: Director of Sales MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a … IT and cyber security sector. You will act as the primary liaison between the LoughTec account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution. Main Duties and Responsibilities: Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional … communication. Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility More ❯

LOCATION: LoughTec Ltd RESPONSIBLE TO: Director of Sales MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a … IT and cyber security sector. You will act as the primary liaison between the LoughTec account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution. Main Duties and Responsibilities: Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional … communication. Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility More ❯

LOCATION: LoughTec Ltd RESPONSIBLE TO: Director of Sales MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a … IT and cyber security sector. You will act as the primary liaison between the LoughTec account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution. Main Duties and Responsibilities: Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional … communication. Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility More ❯

Omagh, County Tyrone RESPONSIBLE TO: Director of Sales MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a … the IT and cyber security sector. You will act as the primary liaison between the account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution. Main Duties and Responsibilities: Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional … communication. Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility More ❯

and Regulatory industries with its innovative technologies. An opportunity has arisen for an experienced Programme Director to establish a Client Implementation Project Office and lead and develop the Client Service Delivery function. Reporting directly to ARKK's COO, you will be the leader responsible for the successful delivery of our client implementation projects. You'll work across … multiple stakeholders to ensure our solutions are implemented on time, on budget, delivering client experience excellence. This is a leadership role that combines programme governance with client service delivery and customer relationship excellence. You will act as a trusted advisor for clients, guiding them through digital transformation, ensuring we deliver value. The following is experience which will be … and experience, we'd love to hear from you. Key Requirements: Relevant experience in Finance and/or SaaS 5 plus years' experience in leading Programme Management and Client Delivery teams Proven success in client-facing leadership roles, ideally within a B2B enterprise software or consulting environment Deep understanding of SaaS delivery models, change management and programme management More ❯

Operations Centre is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This position plays a key role in ensuring high-quality service delivery to a diverse range of clients, including those operating within critical national infrastructure. The ideal candidate will bring strong technical knowledge, effective leadership skills, and a commitment … to maintaining excellent customer service in a shift-based environment. Job Description The NOC Shift Lead will oversee the coordination and performance of the shift team, ensuring incidents are handled efficiently and service levels are consistently achieved. You will act as a primary escalation point, encourage best practice, support ongoing service improvements, and maintain productive relationships with … clear and consistent communication with customers throughout the fault resolution process. Escalate issues appropriately to internal stakeholders and third-party providers. Conduct root cause analysis and assist in implementing service improvements. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, covering monitoring, call handling, and incident management. Provide procedural guidance to ensure consistent service delivery More ❯

overseeing the day-to-day operations of cloud technologies, ensuring their availability, reliability, scalability, security, and license compliance. With key activities of monitoring, troubleshooting issues, implementing solutions to optimize service delivery and optimisation\design of business solutions. Collaboration with cross-functional teams to ensure alignment with business objectives and customer needs. Additionally, the postholder will play a crucial … role in driving continuous improvement initiatives to enhance service quality and efficiency. Your strategic vision will guide the development and execution of operational strategies to support business growth and maintain a competitive edge in the dynamic cloud services market. Overall, your focus will be on delivering exceptional service experiences while maintaining the highest standards of operational excellence. KEY … RESULTS AREAS – Service Delivery Ensure all database servers are backed up in a manner that meets the RPO and RTO defined in customer SLA’s. Troubleshoot database service outages as needed, including after-hours and weekends. Recommend most appropriate high availability and resilience options to meet customers’ requirements. Undertake capacity reviews of managed databases on a regular More ❯

communicating new product features to both internal and external stakeholders. Monitor user experience and facilitate their adoption. You will also work collaboratively to identify new requirements and assist in delivery of product improvements. It's a great opportunity to build experience the utilities sector and grow your skills in strategy, project and stakeholder management. Key Responsibilities: Refine feature roadmap … to align with business priorities and solution roadmap Collaborate with Product Owners in defining features Work with internal stakeholders to support their delivery and perform acceptance testing Coordinate the release plans and deployment schedules, including with end users Lead problem response for 3rd tier support and collaborate with service delivery team for resolution Actively engage with customers … with cloud-based (SaaS) applications are a must. Preferably with modern cloud-based web applications and platforms, for example AWS, Salesforce, Atlassian. Understanding of software engineering principles and SaaS service delivery Experience using a product analytics tool is a plus. Bachelor’s or master’s degree in a related field What you'll gain working in Camlin: At More ❯

communicating new product features to both internal and external stakeholders. Monitor user experience and facilitate their adoption. You will also work collaboratively to identify new requirements and assist in delivery of product improvements. It's a great opportunity to build experience the utilities sector and grow your skills in strategy, project and stakeholder management. Key Responsibilities: Refine feature roadmap … to align with business priorities and solution roadmap Collaborate with Product Owners in defining features Work with internal stakeholders to support their delivery and perform acceptance testing Coordinate the release plans and deployment schedules, including with end users Lead problem response for 3rd tier support and collaborate with service delivery team for resolution Actively engage with customers … with cloud-based (SaaS) applications are a must. Preferably with modern cloud-based web applications and platforms, for example AWS, Salesforce, Atlassian. Understanding of software engineering principles and SaaS service delivery Experience using a product analytics tool is a plus. Bachelor’s or master’s degree in a related field What you'll gain working in Camlin: At More ❯

Support Engineer Belfast, County Antrim, United Kingdom Job Description Belfast site based Full-time shift working on rota basis. Your role We are looking for a self-sufficient Technical Service Engineer to ensure our customers services run smoothly. You will be competent when working under pressure and have a degree of autonomy when dealing with unexpected problems, more complex … Experience in supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Ability to follow established processes/systems. Documenting actions taken to resolve enquiries. You take ownership for listening … to and understanding the customer's problem. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements. Accountability for learning about current products/systems to build own technical knowledge to support business requirements. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions More ❯

and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients. Team Building & Management : Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and … a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive … mindset to anticipate and address challenges before they arise. Cross-Functional Collaboration : Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals, ensuring that stakeholder needs are consistently met and exceeded. Innovation & Automation : Drive product and automation development, including AI-powered decision support systems, workflow integrations, and More ❯

and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients. Team Building & Management : Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and … a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive … mindset to anticipate and address challenges before they arise. Cross-Functional Collaboration : Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals, ensuring that stakeholder needs are consistently met and exceeded. Innovation & Automation : Drive product and automation development, including AI-powered decision support systems, workflow integrations, and More ❯

supporting cost control and vendor negotiations. Client & Vendor Engagement: Build strong working relationships with clients and vendors, acting as a trusted point of contact for queries and issue resolution. Service Delivery: Ensure all managed services meet agreed SLAs and client expectations, providing timely and accurate reporting. Process Improvement: Identify opportunities for automation and standardization, contributing to continuous improvement … initiatives. Documentation: Create and maintain client-specific documentation, workflows, and best practices. Strategic Projects: Participate in projects such as system migrations, RPA implementation, and advanced data analytics to enhance service delivery. Skills & Qualifications Bachelor's degree in Finance, Economics, Business, Data Analytics, or related field (or equivalent experience). Strong analytical and problem-solving skills with attention to detail. More ❯

Monday to Friday (37.5hrs/week) – 07:00am – 3:00pm With an option to work half day on Friday (4hrs) Summary: As an IT Analyst, you will ensure effective service delivery for the infrastructure of IT systems, Vulnerability and asset management within the EAME region. You will be challenged to investigate and report on business IT issues, driving … continuous Customer Experience (CX) and Service Level improvements to the business. Job Responsibilities: Responsible for the delivery of IT services, including system and infrastructure support, Conduct updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure. Provides effective technical solutions to routine functional challenges via sound More ❯

New opportunity for a senior leader to oversee the development, delivery, and continuous improvement of cloud services across internal and external clients. This role will lead a team of cloud professionals, managing multi-cloud environments (primarily Azure and AWS) and ensuring reliable, resilient, and efficient service delivery. What You’ll Do: Lead and grow the Cloud Services business … area, aligning it with organisational strategy and customer needs. Manage the performance, development, and succession planning of your team. Standardise and continuously improve cloud service delivery to ensure predictable, high-quality outcomes. Collaborate across the organisation to integrate cloud and on-premise services seamlessly. Drive operational excellence, cost-effective delivery, and adherence to security and governance policies. More ❯

customer presentations and proposals for business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements. Researching financial and regulatory reports, problem solving and working to find root cause analysis. … Proactively identify and champion initiatives that enhance service delivery. Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand. Coach and mentor any team that report to Customer Performance Lead Experience Essential: A combination of data management and business knowledge to be able to translate More ❯

customer presentations and proposals for business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements. Researching financial and regulatory reports, problem solving and working to find root cause analysis. … Proactively identify and champion initiatives that enhance service delivery. Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand. Coach and mentor any team that report to Customer Performance Lead Experience Essential: A combination of data management and business knowledge to be able to translate More ❯

on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage … risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in More ❯

day-to-day basis, working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery . In addition, you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the … agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. What we are looking for: Previous experience in high-priority incident management in a multi-client or shared service environment In addition you will also have: Knowledge of Remedy or similar tools and the Incident Management process Ability and willingness … necessary Escalate where appropriate Verification of resolution details Production of Management Incident Information Manage the progression and closure of other lower priority incidents. Conduct incident reviews with lines of service within agreed timescales About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across More ❯

Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery. In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line … with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. Experience needed: Essential: Previous experience in high-priority incident management in a multi-client or shared service environment ITIL awareness In addition you will also have: Knowledge of Remedy or similar tools and the Incident Management process What … necessary Escalate where appropriate Verification of resolution details Production of Management Incident Information Manage the progression and closure of other lower priority incidents. Conduct incident reviews with lines of service within agreed timescales If you have the above experience please submit your CV immediately More ❯

Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery . In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in … line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. Experience needed: Essential: · Previous experience in high-priority incident management in a multi-client or shared service environment · ITIL awareness In addition you will also have: · Knowledge of Remedy or similar tools and the Incident Management process … necessary · Escalate where appropriate · Verification of resolution details · Production of Management Incident Information · Manage the progression and closure of other lower priority incidents. · Conduct incident reviews with lines of service within agreed timescales If you have the above experience please submit your CV immediately ... More ❯

Operations Centre is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This position plays a key role in ensuring high-quality service delivery to a diverse range of clients, including those operating within critical national infrastructure. The ideal candidate will bring strong technical knowledge, effective leadership skills, and a c More ❯

NIFRS Headquarters, 1 Seymour Street, Lisburn, BT27 4SX Northern Ireland Fire & Rescue Service (NIFRS) serves the entire community, a population of 1.9 million in an area of over 5,500 square miles. NIFRS has a proud tradition and history of serving the community with distinction. NIFRS wish to invite applicationsfor the following role: Business Continuity Manager Job Ref N057 … part of the Business Assurance & Improvement Team and support the Assistant Director of Corporate Governance & Assurance and Head of Business Assurance & Improvement with the provision of efficient and effective service-wide business continuity management processes whilst also supporting the adoption of fire standards across NIFRS. The Business Continuity Manager will ensure the preparedness, continuity and resilience of NIFRS during … unexpected crises or disruptions to ensure service delivery is maintained. Hours of work; Currently 36 hours per week, Monday to Friday, 9.00 am to 5.00 pm. A Flexible Working Hours Scheme is in operation. In view of the level of this appointment, the post holder will be required to work in such a way as to fulfil the More ❯