19 of 19 Service Delivery Jobs in Northern Ireland

This executive governance role is responsible for the oversight, delivery, and commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery … Bromcom finance team. As Bromcom s largest contract to date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer ...

Support Leader to take ownership of End User Services across a large and complex enterprise environment, leading a high-performing support team while driving service excellence, innovation, and continuous improvement. This role combines hands-on operational leadership with strategic service delivery, offering the chance to influence technology … paced organisation. The Role As the End User Support Site Lead, you will: Lead and manage the local End User Services team, ensuring the delivery of a high-quality support experience for all users. Take ownership of on-site support operations, ensuring incidents, requests, problems, and changes are managed ...

Group Service Desk Manager We're looking for an experienced IT Group Service Desk Manager to lead and evolve our 24/7 European IT Service Desk, within a 3-Star SDI-accredited, customer-led environment. This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team of Team Leads and Analysts Own Major Incident Management, acting as senior escalation point Drive service ...

Group Service Desk Manager We're looking for an experienced IT Group Service Desk Manager to lead and evolve our 24/7 European IT Service Desk , within a 3-Star SDI-accredited, customer-led environment . This is a senior leadership role with full accountability … service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team of Team Leads and Analysts Own Major Incident Management , acting as senior escalation point Drive ...

Role Overview A senior leadership position is available within a technology operations function for an individual with strong experience in incident and service disruption management. The role involves overseeing a team responsible for handling critical service events on a continuous (24/7) basis within a centralised operational … setting. The successful candidate will provide direction during high-impact service interruptions, take ownership of escalated issues, and ensure that operational responses are timely, structured, and effective. Eligibility for UK Security Check (SC) clearance is required. Experience & Capability Core Requirements Demonstrable experience managing high-severity service incidents ...

organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. What Youll Be Doing Leading and supporting the Major Incident Management team. ...

organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. At Capita, we live by our values: Customer First, Always; Fearless Innovation ...

organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. At Capita, we live by our values: Customer First, Always; Fearless Innovation ...

Group Service Desk Manager We're looking for an experienced IT Group Service Desk Manager to lead and evolve our 24/7 European IT Service Desk , within a 3-Star SDI-accredited, customer-led environment . This is a senior leadership role with full accountability … service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 Europe click apply for full job details ...

high visibility environments. This isn't a role you can do from the sidelines, being on-site means you're fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. Customer first, always Fearless innovation Achieve … finish Determining severity, verifying priority, and reallocating where needed Ensuring timely progression through to recovery and resolution Acting as the central communication point across Service Delivery, technical teams, and leadership Facilitating incident bridges and conference calls Keeping stakeholders informed with clear, accurate, real-time updates Supporting continual improvement ...

data-driven technology organisation who are continuing to grow their Belfast team. They are now seeking a Customer Data Analyst to support the ongoing delivery and optimisation of their customer-focused platform and data services. This is a fantastic opportunity for someone who enjoys problem-solving, data analysis … analytics tooling to review, assess, and improve platform outputs across multiple customer environments. This role sits at the intersection of data analysis, customer delivery, and product improvement, making it ideal for someone who enjoys identifying patterns, improving outcomes, and helping ensure customers receive a high-quality service. Youll play ...

partnering with a leading Public Body that is currently expanding its project delivery capabilities. Following a recent review of their operational needs, they are seeking a hands-on, organised individual to join their team as an Assistant Project Manager. This isn't a role for someone who wants … just oversee from a distance. This is for a coordinator - someone who enjoys managing service providers, tracking budgets, and seeing complex IT and strategic projects come to life from scratch. Requirements: Level 4 qualification in Business, IT Management, or a related discipline, OR 2 years of experience managing ...

proactively managing the European portfolio of cyber defence solutions Ensure robust procedures and practices are developed and maintained driving a culture of cyber safe service excellence Take responsibility for cyber defence systems to ensure alignment to security governance Develop and manage excellent service delivery, working with ...

arms across IT & Managed Services, Cybersecurity, Energy, and more. They operate locally, nationally, and internationally. Growth is real, consistent, and backed by a diversified service model. The Opportunity A senior hire is needed to own regional operations across Northern Ireland — leading delivery teams, driving performance, and acting … coordinator role. This is full accountability: people, projects, KPIs, customer outcomes, and continuous improvement. What You'll Be Doing Running end-to-end operational delivery across a regional patch — managing Project Managers and Field Engineers, owning SLAs, keeping live projects on track via CRM, and being ...

right strategic risk mitigation measures to safeguard the data of our clients and their customers while supporting innovation. You will also provide white glove service and support to internal and external stakeholders by addressing security questions and support issues as needed, and by mentoring other engineers … Participate actively in a 24/7 on‐call rotation, responding to escalated security incidents and coordinating effective resolutions. Demonstrate excellence in white‐glove service delivery, ensuring security incidents are managed thoroughly and with professionalism. Define and collaborate on implementing leading security practices, ensuring strategies align with organizational ...

Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base. This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges … Competitive salary Opportunity for career progression and development Professional training & apprenticeships (including funded qualifications and exams) 23 days annual leave (rising to 27 with service) + option to buy more leave Paid volunteering day for charity or community work Employee Network Groups supporting diversity and inclusion Company-matched pension ...

🚨 We’re Hiring: Major Incident Manager | Belfast | £60,000 + Benefits 🚨 Are you the person who stays calm when everything else is on fire? 🔥 Can you take control of high-pressure IT incidents, bring order ...

operations. Key Responsibilities Serve as the initial contact for technical support requests, managing queries through an internal ticketing system. Record, track, and resolve incidents, service requests, and system changes in a timely manner. Diagnose and fix issues relating to hardware, software, mobile devices, and network connectivity, both on-site … Support employee onboarding and offboarding activities from an IT perspective. Adhere to established procedures and make use of internal knowledge bases to ensure consistent service delivery. Maintain accurate and up-to-date records of all support activities within internal systems. Deliver a professional, approachable, and customer-focused support service ...

operations. Key Responsibilities Serve as the initial contact for technical support requests, managing queries through an internal ticketing system. Record, track, and resolve incidents, service requests, and system changes in a timely manner. Diagnose and fix issues relating to hardware, software, mobile devices, and network connectivity, both on-site … Support employee onboarding and offboarding activities from an IT perspective. Adhere to established procedures and make use of internal knowledge bases to ensure consistent service delivery. Maintain accurate and up-to-date records of all support activities within internal systems. Deliver a professional, approachable, and customer-focused support service ...