26 to 41 of 41 ITIL Jobs in Nottingham

experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers Service Level Agreement - Provide an effective, professional response to Incidents and Requests. - Ensuring More ❯

the central point of coordination for service transition, ensuring control over modifications and introductions of new services across suppliers. What we need from you ITIL v3 or v4 foundation or above. Relationship management. Strong communication skills (written and verbal). Here's what you need to know Our market-leading More ❯

architecture decisions. Leading IT solutions architecture activities within a complex multi-application, multi-project IT environment. Tools/Frameworks: Lean IX, TOGAF, Zachman, FEA ITIL, SIAM, CITA. Technical Environment: SaaS, IaaS, PaaS, Web Apps, Cloud Hosted COTS, DevOps MS Dynamics, MS SharePoint. Benefits: Salary to £90k (DOE) + Bonus (to More ❯

technical and commercial solutions. Expertise in AI (e.g., language models, machine learning, GPU clustering), cloud, and managed services. Strong technical design, project governance, and ITIL methodology knowledge. Excellent communication, presentation, and stakeholder management skills. Ability to lead workshops, influence decisions, and mentor teams. Understanding of market trends, competitors, and business More ❯

architecture decisions. Leading IT solutions architecture activities within a complex multi-application, multi-project IT environment. Tools/Frameworks: Lean IX, TOGAF, Zachman, FEA, ITIL, SIAM, CITA. Technical Environment: SaaS, IaaS, PaaS, Web Apps, Cloud Hosted COTS, DevOps, MS Dynamics, MS SharePoint. Benefits: Salary to £90k (DOE) + Bonus (to More ❯

3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line … ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Cloud - AWS or Azure experience. Citrix Support. Benefits Package … Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. #J-18808-Ljbffr More ❯

or some experience working in a 2nd line infrastructure engineer role supported by a level 6 qualification (Bachelor's degree equivalent) Training Awareness of ITIL Relevant technical certification (eg. MCSA) or technical degree level qualification ITIL v3 or above Foundation Certificate Experience Practitioner level experience in Systems Administration/Engineering More ❯

clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices … such as ITIL, Agile, or DevOps to improve efficiency, decision making approach using RASCI/RAPID, coaching operational teams to embed their processes, ensure adoption of process definition and new ways of working through cascading process definitions and maps, and liaising with Continuous Improvement members of the ITOM and CI … Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation About us With over 20,000 employees across the globe, we work at the heart of More ❯

relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure … of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing … look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct More ❯

senior leaders across CDIO (Head of, Service Owners, Practice Managers). Manage each service team to consume a wide range of Service Management Practices (ITIL) and technical capabilities to support the daily run and change activities across each service, ensuring effective cross functional working across CDIO to ensure we manage … Requirements IT Service Management leader, with a proven ability to provide high-level assurance and governance to ensure outcomes from IT service management practices. ITIL v4 foundation certified (or a higher certification) and demonstrable experience in its application of IT service management best practices and frameworks, ITIL or IT4IT with More ❯

shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA … region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with … ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy More ❯

Social network you want to login/join with: Managing Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), nottingham col-narrow-left Client: Stealth iT Consulting Location: nottingham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow More ❯

configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive … support role Understanding of the Salesforce ecosystem, limitations, and best practices Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.) Familiarity with ITIL processes, especially change, release, and incident management Excellent communication and stakeholder management skills Proactive and adaptable—comfortable working in a scale-up setting Desirable: Salesforce More ❯

The role also has responsibility for managing and improving the ICT Support desk offering, developing and introducing a comprehensive service catalogue in line with ITIL best practices. Improving and increasing the level of self-serve capabilities following ITIL guidelines along with other initiatives to improve the overall ICT support experience More ❯

Implement metrics and KPIs to measure service performance. Skills and Experience Extensive experience in service management, preferably in a leadership role Strong knowledge of ITIL or other service management frameworks Proven track record in developing and implementing service management strategies ITIL certification or equivalent Behaviours: Ambitious - Drive, Planning & Execution Adventurous More ❯

supplier performance, mitigating operational risks, processing purchase orders, ensuring contractual and regulatory compliance, and resolving issues promptly to prevent service disruptions. You should be ITIL qualified (minimum v3) with a deep understanding of ITIL principles, practices, and processes. Strong leadership skills, effective stakeholder management, adaptability in a rapidly changing environment More ❯