2nd Line Support
- Hiring Organisation
- Focus Resourcing Group
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working