12 of 12 Customer Engagement Jobs in Reading

a 12 month initial contract, inside IR35. Role Purpose Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business units. Key Responsibilities End-to-end delivery ownership of Oracle OFS and Oracle CX projects, across … both business and technology streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery, ensuring alignment to both field operations and customer engagement strategies. Facilitate adoption of OFS and CX functionality, driving business process improvements and ensuring business readiness for both operational and customer-facing teams. Ensure adherence to agreed project delivery methodologies, governance, and reporting standards, supporting seamless integration of OFS and CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer More ❯

develop and expand the team, will we expect you to identify new talent and partnering opportunities with industry and academia. The role is also critical to identifying and winning customer-funded projects, leveraging our internal investment and bringing customer requirements into our capability roadmaps Interdisciplinary working is critical to solving our customers' problems, and you will benefit from … CortAIx Factory, ensure the development of AI models, algorithms, and data architectures meets business, technical, and regulatory requirements. Promote best practices in AI ethics, robustness, transparency, and governance. Market & Customer Engagement Build customer intimacy to help secure customer-funded projects Monitor industry trends, competitive landscapes, and benchmarks to maintain a technical edge. Identify and engage third … artificial intelligence, or a related field. And/or appropriate hands-on experience of practical AI engineering. Proven track record in developing and delivering novel AI solutions to satisfy customer needs. Demonstrable knowledge and experience of delivering operational AI solutions. Familiarity with data analytics, technology, and governance. Excellent stakeholder and project management skills, with experience in client-facing roles. More ❯

efficient network operations. Rod, Rope, and Testing : Execute rod and rope procedures and comprehensive testing. Compliance Assurance : Adhere to the Specification for Reinstatement of Openings in Highways (SROH). Customer Engagement : Visit customer premises to introduce CityFibre services, laying cables from distribution points to properties. Consultative Approach : Communicate with customers to discuss excavation works on their property. … Safety First : Operate within the CityFibre UG and PIA network, ensuring all activities meet Health and Safety legislation for optimal customer satisfaction. Essential Skills and Experience: Full UK Driving Licence : Held for at least 12 months with no more than 6 points. CityFibre Network Experience : Demonstrated expertise on the CityFibre network. Openreach/PIA Experience : Have experience of working … and equipment. Health and Safety : Strong risk assessment skills, hazard identification, and a commitment to Health and Safety practices. Telecoms Background : Proven hands-on experience in the telecoms industry. Customer Service Excellence : Ability to provide top-notch customer service. Self-Motivation and Teamwork : Capable of working independently as well as collaborating effectively with team members. What's on More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) We are looking for an Operations Customer Service Administrator to provide customer service and coordination to all our AV Service Contracts and Projects, to follow SLA and maintain high levels of support and … operate a thriving Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The … ensuring proper sign-off procedures. Coordinate with customers to manage and ensure smooth execution of service visits. Ensure Engineers have all necessary resources and support for on-site visits. Customer Engagement: Conduct quality check phone calls with customers post-service visit to ensure satisfaction and address any concerns. Keep the service email inbox updated and respond to inquiries More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain high levels of support … operate a thriving Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The … ensuring proper sign-off procedures. Coordinate with customers to manage and ensure smooth execution of service visits. Ensure Engineers have all necessary resources and support for on-site visits. Customer Engagement: Conduct quality check phone calls with customers post-service visit to ensure satisfaction and address any concerns. Keep the service email inbox updated and respond to inquiries More ❯

on all planning of revenue and supply forecast − Evaluate potential of new assets, developing a recommendation analysis and report − In collaboration with brand teams, inform and support the omnichannel customer engagement plan − Support brand teams with their digital marketing strategy − Lead on SFE with sales managers and BUD. Optimising use of OCE and effective use of Tableau reports … Experience in the pharmaceutical or dermo-cosmetic industries within multinational companies, with a preference for those who have experience in both sectors − Demonstrable knowledge of the external market and customer environment and the UK pharmaceutical industry/Consumer market − Good knowledge of marketing, business and compliance processes, incl. ABPI Code of Practice − Highly numerate and analytic skills with strong More ❯

and action plans. The role holder will demonstrate that they can achieve key strategic objectives including winning significant contracts through developing and building profitable relationships and understanding market and customer trends. The role holder will be responsible for closing deals and negotiating renewals with Telecoms Service Providers and clients internationally. They will lead and execute contract negotiations to a … to collaborate positively, have a passion to succeed, be prepared to take smart risks, possess leadership qualities, be able to flex your expertise and use your strong sense of customer focus to exceed expectations, every day. Sales Development Create and maintain a high-quality sustainable pipeline, creating a platform for a successful quarter-on-quarter budget attainment Maintain sales … volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors Drive territory activities and ensures strong customer engagement on all fronts Actively participate in the companys business development strategy within the context of existing accounts Build Prodapt clients brand in major Telco Service Providers, MVNO and MVNE accounts at More ❯

implement new MarTech tools driven by MarTech strategy Own the development and continuous improvement of scalable marketing automation programmes - including lead nurturing, scoring, segmentation, and lifecycle initiatives - to improve engagement and conversion. Translate technical concepts and reports to simple narratives enabling quick, informed leadership decisioning. Partner with Exec level stakeholders to ensure measurement needs are well understood and are … teams or vendors to develop and test agentic workflows in marketing operations Stay ahead of emerging trends in AI/ML to identify opportunities for innovation in automation and customer engagement. Operational Infrastructure Design, document, and optimise scalable marketing processes Support campaign execution and performance tracking across both direct and partner-led initiatives. Ensure marketing systems and workflows enable … HTML, CSS, basic JavaScript, API integrations, Workato and troubleshooting. Familiarity with Python or low-code/no-code automation platforms (Zapier, Workato, etc.) Strong understanding of sales, marketing, and customer success operations. Excellent leadership and communication skills, with the ability to influence at all levels of the organization. Experience in SaaS Marketing Measurement. Experience implementing (or testing) Agentic AI More ❯

the role of Design and Architect. • Expertise in Project Management, Client Management and vendor Management • Ability to lead business transformation and digital strategy initiatives • Expertise in enhancing operations and customer engagement More ❯

Develop know-how, best practices, and foster creative thinking within the team. Work with key AWS Stakeholders to increase Bytes' credibility as a leading partner and align with their customer engagements to reduce the sales cycle. Collaborate with Marketing to produce compelling content across multiple media channels. Work closely with Sales, Pre-Sales, and Delivery teams to ensure seamless … project delivery. INDIVIDUAL RESPONSIBILITIES: Maintain a strong understanding of customer priorities and how Bytes can support them. Achieve and surpass KPIs and objectives established for the AWS Public Cloud Team Manager role. Lead the AWS Specialists team effectively. Understand and leverage disruptive technology trends to create compelling solutions for customers. Provide thought leadership internally and externally to enhance the … Bytes brand and promote capabilities. Contribute to compelling customer propositions to win business. QUALIFICATIONS, EXPERIENCE, & SKILLS: (DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIREMENTS) Educational Qualifications: ESSENTIAL DESIRABLE Professional Qualifications ESSENTIAL Other related AWS Cloud certifications DESIRABLE Years of Experience 5+ Years delivering IT solutions and services, supporting the sales function in IT Transformation, Infrastructure Migration, or More ❯

Key Responsibilities: Execute Existing Event Plan: Deliver on the global event calendar that includes flagship shows like MWC and partner/customer engagements. Plan and deliver internal Sales Conference (attendee management, registration and travel process, internal communications, activities, F&B, AV) Ensure all deliverables, timelines, and milestones are met. Logistics Management: Coordinate booth build-outs, demos, shipping, branding, and … staffing in collaboration with internal teams and external vendors. Oversee and coordinate the meeting scheduler for our flagship event, ensuring seamless participant engagement and scheduling efficiency. Manage event registration, travel, accommodations, and on-site support for executives and sales teams. Cross-Functional Coordination: Act as the operational lead, liaising with marketing, sales, product teams, and external agencies. Ensure content … for major events to ensure everything runs smoothly. Handle last-minute issues and ensure brand integrity throughout the event experience. Reporting & Follow-up: Track event metrics (attendance, leads, meetings, engagement). Collaborate with digital and sales teams for timely lead follow-up and ROI report What You Bring: 10+ years in B2B event marketing, ideally with experience in telecom More ❯

that drive brand presence, product positioning, and sales engagement. Key Responsibilities: Execute Existing Event Plan Deliver on the global event calendar, including flagship shows (e.g., MWC) and partner/customer engagements. Plan and deliver internal Sales Conference (attendee management, registration, travel, internal communications, activities, F&B, AV). Ensure all deliverables, timelines, and milestones are met. Logistics Management Coordinate … physically) for major events to ensure smooth execution. Handle last-minute issues and maintain brand integrity throughout the event experience. Reporting & Follow-up Track event metrics (attendance, leads, meetings, engagement). Collaborate with digital and sales teams for timely lead follow-up and ROI reporting. Skills, Experience, and Abilities Required: 10+ years in B2B event marketing , ideally with experience More ❯