4 of 4 Customer Engagement Jobs in Reading

customer voice. Shape the service. Turn relationships into results. The Service Delivery Engagement Lead is the primary interface between MBNL Operational Services and our customers. This role exists to ensure our customers experience joined-up, high-performing service delivery, backed by clear communication, credible plans, and visible improvement. … customer relationship end-to-end—bringing together subject matter experts across Operational Services to provide a single, trusted view of performance, risks, improvements, and escalations. Your focus is simple but powerful: drive value for customers and their end users. Why this role matters This role defines how MBNL ...

Purpose: As a Customer Success Manager you’ll play a pivotal role in driving customer engagement, satisfaction, and product adoption. You will work cross-functionally with Account Management, Support, and Professional Services teams to ensure our customers are achieving their desired outcomes. This role serves … Accountabilities/BAU Objectives: Serve as the primary point of contact for a defined portfolio of customers, ensuring consistent and high-quality engagement. Monitor customer health, product adoption, and engagement metrics to proactively identify risks and growth opportunities. Act as the voice of the customer internally, providing ...

deliverables for quality and compliance Manage change requests and scope control Risk & Issue Management Identify potential risks early Develop mitigation strategies Resolve delivery blockers Customer Engagement 🔹 Required Skills & Experience Strong knowledge of the Pega Platform (case management, workflows, decisioning) Experience with Agile or Scrum methodologies … Background in IT delivery or consulting Experience managing large-scale enterprise implementations 🔹 Typical KPIs/Success Metrics On-time project delivery Budget adherence Customer/stakeholder satisfaction Defect rates and quality benchmarks Why Join Us? We’re a purpose‐driven organisation committed to creating positive impact and championing inclusion. ...

networking and surveillance product sets Develop and execute comprehensive sales and marketing plans in line with company objectives Manage distribution stock levels to maximise customer availability across the full range of networking and security products Proactively engage with the existing partner base to identify new customers and support partner … region, including occasional overnight stays where necessary Manage the security reseller/wholesale business, working with distribution partners to identify and activate new customer opportunities About you We are looking for someone with strong experience selling security and surveillance hardware products, who knows this market inside out. You will ...