16 of 16 Customer Experience Jobs in Reading

Customer Operations Executive - Mobile Telecoms Location: Greater Reading - 3 days/week in office Permanent A leading organisation within the UK’s digital infrastructure sector is seeking a Customer Operations Executive to support the delivery of outstanding customer experience across its B2B ecosystem. Operating … organisation works closely with customers, landlords and partners to enable critical digital infrastructure. As the business continues to expand its propositions and enhance customer experience, the Marketing & Customer Operations team plays a key role in driving operational excellence, insight-led decision making and measurable improvements in customer ...

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate ...

About the Role Reading Borough Council is seeking an experienced Local Land and Property Gazetteer (LLPG) Specialist to support the delivery of our new customer experience platform. During the migration from legacy regulatory services systems to the Arcus (Salesforce-based) platform , a substantial number of addresses … datasets including Planning, SNN, Council Tax, Electoral Registration, and others. Correct or update records in the LLPG where required. Provide clear recommendations to the customer experience team on updates needed within the new platform. Identify root causes and propose improvements to prevent future discrepancies. Key Responsibilities Diagnose reasons ...

Geographical Information Analyst with strong expertise in Local Land and Property Gazetteer (LLPG) management to support the successful implementation of the organisation's new customer experience platform. You will review, resolve, and help prevent these discrepancies in data from the migration of data from the legacy regulatory services … applications, Council Tax, Electoral Registration). Identify the root cause of mismatches and apply appropriate fixes in the LLPG. Provide clear advice to the Customer Experience Team regarding any changes required on the Arcus/Salesforce side. 2. Process & Quality Improvement Advise on underlying or systemic issues contributing ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … existing testing tools and frameworks. Implement Test Automation : Implement test automation solutions, including scripting, framework development, and tool integration. ROI on automation testing : Ensure Customer have RoI on testing tools by realizing productivity and efficiency gains in testing area Collaborate with Stakeholders: Collaborate with stakeholders, including testing teams, development ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … create a climate and nature-positive future. Job Details: Title: Technical Specialist Work Location: Reading, UK Work Type: Hybrid Job Description: • 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing ...

those of higher value, offering guidance, training, and positioning to empower internal sales teams and channel partners. ARE YOU OUR PERFECT PARTNER? Youll have experience in category or product management, ideally in the technology or personal systems/notebook space. Youll have solid understanding of sales and marketing strategies … Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best ...

consumers. Its services include mobile, broadband, and network infrastructure, supporting seamless communication in an increasingly digital world. With a strong focus on innovation and customer experience, the organisation enables clients to stay connected, productive, and future-ready. We are seeking an experienced Mobile Core Signalling Designer … Nokia SDM Collaborate on Nokia SDM CNF transformation (VNF - private cloud) Integrate and consolidate signalling nodes while ensuring 5G compliance Essential Skills & Experience: Ericsson Platforms: DSC, IPSTP, HLR, HSS - hands-on design & migration experience required Nokia Platforms: SDM, VNF/CNF deployment, subscriber migration experience required Strong ...

customers Handle pre‐ and post‐sales tasks including quotes, order processing, and general enquiries Work closely with internal teams to ensure a seamless customer experience Stay up to date with market trends and industry developments What You Bring 12 months experience in account management, sales, or customer … clear development path within a global organisation Supportive, collaborative team culture Competitive salary + commission potential Based in Reading, with occasional travel to customer sites We believe that diversity makes us stronger and more innovative. We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. Hit apply ...

Title IP Network Designer With DNS Experience Rate £500 per day inside IR35 - rolling contract DepartmentConnectivity Engineering Location is Flexible - Leeds/London/Reading (1-2 days per week in the office) I am working with a key client with the Telecoms sector who are looking … Network Designer With DNS Experience to join their team for a rolling contract renewed every 3-6 months. This is an IP Network design/Technical Design Authority and you'll work on a variety of IP networking projects which will include: Maintaining hardware, and software to comply with ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

driven, people‐focused Internal Account Manager to join our thriving tech reseller team in Reading. If you love building relationships, enjoy solving customer challenges, and want to progress in a company that actually invests in you — this is your moment. What You’ll Be Doing … heart of our customer experience — no two days the same. ✔ Own and grow a portfolio of loyal customer accounts ✔ Build trusted, long-term relationships with key contacts ✔ Spot opportunities to upsell, cross-sell, and renew across our wide vendor ecosystem ✔ Provide customers with expert product guidance , quotes ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … Hexagon technologies, often within specific industries like utilities, public safety, or engineering/construction (EPC). Technical Skills:- Esri ArcGIS Platform Expertise: Deep experience with ArcGIS Enterprise (Server, Portal, Data Store), ArcGIS Pro, ArcGIS Online, and enterprise geodatabases. How To Apply: It's easy to apply online; you just ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

Digital Products Location: Reading (Hybrid 3days) Duration: 6+ Months Product Discovery & Opportunity Assessment Conduct product discovery to identify automation opportunities across onboarding, billing, metering, customer operations, supply operations, and portfolio management. Work with Product Owners to refine product vision, roadmap entries, and feature definitions. Perform impact analysis, value assessment … Miro. Identify process simplification areas to complement automation design. Collaborate with UX/Service Design teams (if applicable) to ensure optimal user and customer experience. Work with developers to align solution design with functional intent. Delivery Support & Sprint Collaboration Participate in Agile ceremonies: backlog refinement, sprint planning, daily stand ...