19 of 19 Customer Experience Jobs in Reading

+ Bonus + Benefits We’re supporting a fast-growing, tech-driven business in their search for a Senior CRM Developer to help revolutionise how they manage customer operations. This is a hybrid role , typically 1–2 days per week in their Hook office , offering flexibility while still keeping connected with the wider team. With exciting plans for growth … opportunity to join a modern engineering environment where your impact will be real, visible, and valued. The Role This brand-new position sits within a collaborative squad focused on Customer Platforms . You’ll be central to designing and building tools that enhance customer experience across inbound support and outbound engagement—supporting a contact centre environment and … engineers, and product stakeholders Champion clean, well-tested, and scalable code in a modern DevOps environment What We’re Looking For We’re after an engineer with: Solid commercial experience with CRM systems (Zendesk, Salesforce, HubSpot, Dynamics etc.) Strong coding skills Exposure to cloud environments An automation-first mindset, with a passion for problem-solving and continuous improvement Ability More ❯

Management Manager Fixed Term Contract - 9 Months Main Goal Part of the Kyocera Group In-Life Contracts Management team and responsible for managing and processing the set-up of customer service contracts during their lifecycle. Goal is to maximise service revenues through timely and accurate processing of customer orders to be billed and invoiced. This will include various … Sales Teams, Sales Operations, Query Management teams and other internal Business Teams and suppliers of 3rd Party Services. The In-Life Contracts Management Administrator needs to always maintain exemplary customer service to internal and external stakeholders, to improve our Customer Experience. Responsibilities/Tasks + Creation and maintenance of accurate customer contract master data and records in … Processing and communication to customers of annual increases as per sales and service agreements + Send out signed copies of contracts to sales and customers as requested. + Process customer service terminations + To provision and be supported for cover/assist other areas within the In-Life Contracts Management Dept due to sickness and holiday + Support and More ❯

continue to flourish, and help our community continue to thrive. In this take charge role, you will be responsible for driving branch performance, increasing sales, and delivering an exceptional customer experience through leadership, collaborating with internal and external stakeholders, and maintaining strong operational practices. To succeed, you must be adept in all aspects of bank management and operations … including account management, customer service, staff development and sales production. Here, you'll put your exceptional solution selling and new business development skills to work, overseeing and directing all sales activities to ensure branch targets are met and exceeded. You'll also assist branch staff with broadening their network by developing new customer relationships and strengthening existing ones. … In addition to focusing heavily on building a customer network, you will also communicate, implement, and monitor compliance with Bank policies and procedures as well as regulatory requirements. If you are a self-motivated, relationship-focused, problem solver, who understands the importance of staying in touch with, and connected to, our industry and community, you may be the perfect More ❯

Rapid Response Analyst Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team as we grow and develop. You will be joining a dedicated Customer Experience team who are passionate about supporting our customers and each other to the best of their ability. In this role you will be the first line response for … customer support, covering a range of products including HR, payroll, LMS software amongst others. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role … issues. Ensure that customers' expectations are managed well. Have a good understanding of the product/service and should be able to troubleshoot technical issues. Keep detailed records of customer interactions, issues, and resolutions. Maintain a knowledge base of common problems and solutions that can be used to help customers in the future. Have the ability to identify and More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines The Job Join Simpro as a Customer Success Manager - Be the Champion Behind Our Customers' Success! Are you passionate about building lasting relationships and helping customers get the most out of their software? Simpro is on … the lookout for a driven and people-focused Customer Success Manager to become a trusted advisor to our valued customers and guide them on their journey to success. In this dynamic role, you'll be at the heart of our customer experience - maintaining proactive, regular communication with our customers, helping them unlock the full value of Simpro … s products, and ensuring they remain satisfied, engaged, and thriving. Location: Remote, UK Full-time What You'll Do Nurturing strong, strategic relationships with your customer portfolio to ensure long-term retention and satisfaction. Acting as a customer advocate - identifying workflow inefficiencies, sharing best practices, and making sure customers are up to speed with the latest features and More ❯

or hardware (including remedying disruptions) to business partners and/or customers; Provide training to colleagues, business partners or end-users, develop training programs with a focus on excellent customer experience and self-reliance of business partners and end-users.As this is a substantial element of the role, you must be able to confidently deliver training sessions to … pleasant working atmosphere of an international and leading company. A neutral company car, also for private use, is also provided and the salary is appropriate to the job. Required experience and skills Qualifications and experience: An education in IT or a similar field and a minimum 5 years' experience in a customer service/pre-sales … Technological expertise: In depth knowledge about IT infrastructure, networking, SaaS/Cloud, electrical engineering, databases, software, as well as hardware; Commercial expertise: General theoretical knowledge of and hands-on experience with sales, an active listener, recognizing optimization potential in our business partners and customers; Problem solving: Logical thinking and ability to work through complex issues step by step, in More ❯

the long- and short-term business performance. The passion that our New Business Development Executives have for our brand and the drive to achieve success is what increases our customer base and product sales across the country. This role has responsibility for the acquisition of new customers. In this role you will self-generated opportunities, visit potential new sites … and convert both independent and regional group outlets in the out of home channel. They work closely with internal stakeholders in a collaborative way to ensure a first class customer experience from day one and to drive long term loyalty for the brand. Responsibilities • Achievement of daily, weekly and monthly new business productivity measures.• Achievement of Acquisition Targets … prospect and convert Independent and group prospects into customers.• Plan and organise your time well to drive both results and efficiency.• Use CRM system to capture and record visits, customer interactions and orders.• Manage and maintain a healthy sales pipeline -• Negotiate, Develop and agree commercial trading agreements with key customers. • Work proactively with the Field Sales Manager (FSM) and More ❯

the long- and short-term business performance. The passion that our New Business Development Executives have for our brand and the drive to achieve success is what increases our customer base and product sales across the country. This role has responsibility for the acquisition of new customers. In this role you will self-generated opportunities, visit potential new sites … and convert both independent and regional group outlets in the out of home channel. They work closely with internal stakeholders in a collaborative way to ensure a first class customer experience from day one and to drive long term loyalty for the brand. Responsibilities • Achievement of daily, weekly and monthly new business productivity measures.• Achievement of Acquisition Targets … prospect and convert Independent and group prospects into customers.• Plan and organise your time well to drive both results and efficiency.• Use CRM system to capture and record visits, customer interactions and orders.• Manage and maintain a healthy sales pipeline -• Negotiate, Develop and agree commercial trading agreements with key customers. • Work proactively with the Field Sales Manager (FSM) and More ❯

need to be an expert Senior Channel Account Manager, having worked with a multi-national technology business with a demonstrable record of delivering against sales targets whilst crafting unforgettable customer experiences You will be comfortable working at pace and adapting to changing business needs and priorities Systems capable attitude; an agile learner and thinker able to navigate multiple platforms More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

with clients to understand their evolving needs and business objectives. This includes learning about their business, initiating regular communications to anticipate challenges, and providing pre-emptive solutions to enhance customer experience. Partner closely with customers to identify cross-sell and upsell opportunities, leveraging additional features or services to drive revenue growth. You will also identify expansion opportunities within existing … to sales checklists, processes, and timelines to effectively execute cross-sell, upsell, and expansion strategies. Be driven by communication, relationships and sales. You understand that the quality of your customer relationship has a direct correlation to the achievement of your sales goals. To excel in this role, you will develop an understanding of our products and their integrations, allowing … Collaboration with specialists and other teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance customer experiences, supporting the More ❯

for the design, deployment and in life management of site infrastructure to meet safety, service and deployment requirements and enable EE/BT and Three to deliver their best customer experiences at the lowest cost. In this role, you will be responsible for proactively managing all aspects of site infrastructure design that relates to Fire and Building Safety Act … knowledge of Building Regulations and fire design principles, standards, methodologies, processes, controls, and the capabilities required to act as the lead for fire safety within the built environment. Considerable experience of managing, motivating, monitoring and improving performance of contractors and suppliers. Proven ability of building deep, effective relationships and an understanding of organisational politics. An ability to use these … to socialise and influence stakeholders. Demonstrable experience of working with, briefing, and influencing senior members of leadership teams. Strong knowledge of health and safety legislation and obligations (including CDM 2015, Building Regulations and Building Safety Act) in the context of infrastructure design. Nice to have: Experience of managing remotely located, cross-functional teams. Safety/quality/compliance More ❯

and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT As a Customer Relationship Manager in the Business Network Cloud division, you will be critical in driving long-term customer success and revenue growth for OpenText. By managing strategic customer relationships and complex contract negotiations, you will directly contribute to the health and retention of OpenText's most valuable clients. Your ability to align customer objectives with OpenText's solutions will strengthen customer trust and drive mutual growth. WHAT THE ROLE OFFERS This is a quota-carrying role Manage complex sales and renewal cycles, negotiating multi-year … enterprise cloud agreements. Lead key governance activities to create long-term value, engaging with senior client stakeholders up to the C-suite. Champion customer satisfaction, resolve disputes, and foster strong client relationships. Drive renewals and expand existing services to increase customer retention and revenue. Collaborate with Field Sales, Pre-sales, Professional Services, and Customer Support teams to More ❯

an Information Software Business Development Specialist who will be responsible for driving sales and providing support for Rockwell Automation's Information Software business at Fromm. This role involves understanding customer goals, offering tailored solutions, and collaborating with internal teams for a seamless customer experience. Responsibilities: - Communicate effectively with diverse teams. - Articulate value propositions for Rockwell Automation's Information … functionally with internal resources. - Understand market conditions to drive market penetration. - Demonstrate proficiency in Rockwell Automation software and services. - Adhere to safety requirements and programs. - Deliver consultative services at customer facilities. - Learn quickly and adapt to changing demands. - Support the "Services-first" approach. Qualifications: - Technical degree or 2+ years of experience in information software or industrial automation. - Comfortable More ❯

Customer Success Account Manager - Nordics page is loaded Customer Success Account Manager - Nordics Apply locations UK - Reading - Thames - Office Flex - Reading time type Full time posted on Posted Today job requisition id JR467157 Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt … role is an integral part of our customers' success, focused on delivering the promise of Forcepoint's Cyber-Security platform and its services. Starting in the pre-sales stage, Customer Success Account Managers work with our Sales and Services teams to align the needs of customers, establishing goals for success in adopting Forcepoint's solutions. Customer Success Account … Managers manage the full post-sales relationship with the customer, delivering value, support, and advocacy that leads to customer retention and expansion. They are trusted advisors to our customers through development of strong professional relationships with key decision makers and operators of our solutions. Responsibilities: Manage a diverse portfolio of customer accounts from signature to renewal. Accountable More ❯

and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to ensure good quality ticket management … belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Experience of working with and influencing various levels of management, building relationships and influencing across teams and a wider community of other leaders and managers. A clear communicator. Ability to … lead, make decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through key operating elements of people, process and technology. More ❯

service levels, KPIs and ownership Shape the transition plan and communicate progress at senior levels The successful Service Design & Transition Manager will have: Strong telecoms or infrastructure service operations experience Proven understanding of ITIL v4 and service management best practices Comfortable driving stakeholder consensus across complex ecosystems Skilled in translating customer experience goals into operational design Ability More ❯