23 of 23 Customer Experience Jobs in Reading

Title: Senior Service Manager – Broadband (Wholesale) Location: Reading (Hybrid – 2–3 days office-based) Department: Service Management/Customer Operations Reports To: Head of Service Delivery Salary: Competitive + benefits About the Role We’re looking for an experienced Senior Service Manager to take ownership … teams—ensuring we consistently deliver exceptional service, uphold SLAs, and drive continuous improvement across our fibre and connectivity portfolio. This is a high‐visibility, customer‐facing role requiring strong leadership, commercial acumen, and deep knowledge of broadband/telecoms service operations. Key Responsibilities Act as the primary service lead ...

Head of Digital Learning Ciphr has created a brand new opportunity, Head of Digital Learning to shape our content team and influence exceptional customer experiences. As the Head of Digital Learning, you'll lead the content team, ensuring seamless day-to-day operations always keeping our customers … heart of everything we do. You'll be the driving force behind customer onboarding, relationship management, and retention strategies while providing hands-on leadership and support to your team. Working closely with stakeholders across the wider CIPHR group, you'll use data-driven insights to optimise performance, identify growth ...

Overview The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers, and internal stakeholders. What You’ll Do Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries … software-related issues, are addressed in a timely and effective manner, developing expertise in the Product area you support. Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide a positive and memorable ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Start date - ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand … companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … create a climate and nature-positive future. Job Details: Title: Technical Specialist Work Location: Reading, UK Work Type: Hybrid Job Description: • 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing ...

Competitive (Inside IR35 if UK based) Primark’s Digital team is growing fast and we’re on a mission to create seamless, future‐ready customer experiences across our web, app, and in‐store journeys. We’re now looking for a Senior Service Designer with strong UX research capability … help shape and improve our end‐to‐end customer experience. If you thrive in fast‐paced environments, love solving complex service problems, and want to make a meaningful impact at scale, this is an opportunity to work with a collaborative, ambitious, and inclusive digital team. About the Role ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Start date - ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service … understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience ...

client based in Reading are seeking a high-calibre Commercial & Experience Manager to lead this standout location, delivering exceptional customer experiences alongside strong commercial performance. Salary: £40,000 – £50,000 + benefits This is a senior, hands-on leadership role with full responsibility for P&L, operational excellence … KPIs Maximise income from coworking, meetings, and events Lead, inspire, and develop a high-performing on-site team Deliver a seamless, high-end customer experience Oversee day-to-day operations, facilities, and supplier management Ensure full compliance with H&S, GDPR, AML, and company policies ...

Work across multiple categories About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team … Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base Ideal Skills & Experience Experience in a troubleshooting, technical support or similair based position Experience supporting Power Platform (Power Apps, Power Automate or Power BI) Exposure ...

stakeholders and retail partners Support the preparation of retail reviews, presentations, and reporting for senior stakeholders ARE YOU OUR PERFECT PARTNER? Youll have previous experience in retail, account support, or commercial roles Youll have strong relationship building and communication skills Youll have an interest in retail, technology, and consumer … Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best ...

work, AI, device lifecycle management) Track and report on campaign performance, pipeline contribution, MGOs, and ROI ARE YOU OUR PERFECT PARTNER? Youll have proven experience in B2G/public sector demand generation, ideally within defence or regulated industries Youll have strong understanding of EMEA public sector procurement and defence … environments Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

Software, we revolutionize the rental industry by providing cutting-edge, comprehensive software solutions tailored to our customers' needs. Our software suite streamlines operations, enhances customer experiences, and maximizes profitability for global rental businesses of all sizes. We are looking for a talented Senior AI Engineer to join our growing … recommend improvements and innovations. Participate in agile ceremonies such as backlog management, sprint planning, daily stand-ups, sprint reviews, and retrospectives. Key Skills: Experience using AI tools in a software environment (Claude, Gemini, GPT) Experience with cloud native systems and cloud providers (AWS,Azure) Experience of working ...

teams to: Align data models and integration patterns Ensure consistent UX and platform standards Support delivery of mobile capabilities that improve: Safety and compliance Customer experience Field productivity Innovation & AI Enablement Drive adoption of AI-enabled engineering practices , including: Automation and diagnostics Telemetry-driven insights AI-assisted workflows … Ensure responsible AI implementation aligned with governance and compliance standards. Key Skills: Extensive experience as a Senior/Principal Engineer in enterprise environments. Strong expertise in: Mobile application architecture Backend APIs and microservices Integration patterns across complex systems Proven ability to define and influence engineering standards across multiple teams. ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded ...

Software, we revolutionize the rental industry by providing cutting-edge, comprehensive software solutions tailored to our customers' needs. Our software suite streamlines operations, enhances customer experiences, and maximizes profitability for global rental businesses of all sizes. We are looking for a talented Senior AI Engineer to join our growing ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

Junior Account Manager, you’ll work with existing and newly onboarded customers, supporting relationship management, identifying opportunities to add value, and ensuring a positive customer experience. This is a developmental role designed to grow your commercial confidence and ownership. Responsibilities Identifying and engaging new prospective customers within a defined … quality, sales‐ready meetings for Account Executives Ensuring meetings booked are well‐qualified and attended Maintaining accurate activity, lead status, and notes in CRM Experience & Skills Some commercial experience (sales, account management, customer success, recruitment, or similar) Strong communication and relationship-building skills Organised, detail-oriented ...

role ensures that sites at risk are identified early, managed effectively, and resolved through timely acquisition and relocation activity—minimising service loss and protecting customer experience. By driving disciplined delivery, strong governance, and proactive issue resolution, you’ll help MBNL continue to deliver high‐quality network performance … stakeholder management experience. You’re comfortable operating in fast‐paced, complex environments and driving performance across internal teams and suppliers. You’ll have: • Proven experience delivering telecommunications acquisition activity • Strong understanding of acquisition, planning, and legal processes • Experience managing outsourced suppliers and cross‐functional delivery teams • The ability ...

fairly, and professionally. Working closely with Estates, Legal, shareholders, and suppliers, you’ll turn challenging situations into positive outcomes—safeguarding deployment, maintenance activity, and customer experience. Why this role matters: Timely and reliable site access is critical to maintaining and enhancing the network. This role ensures property incidents … initiatives Who we’re looking for: You’re calm under pressure, highly organised, and confident dealing with complex stakeholder situations. You have a strong customer mindset and the ability to turn difficult property issues into workable, positive outcomes. You’ll have: Experience handling complex queries or casework ...

fairly, and professionally. Working closely with Estates, Legal, shareholders, and suppliers, you’ll turn challenging situations into positive outcomes—safeguarding deployment, maintenance activity, and customer experience. Why this role matters: Timely and reliable site access is critical to maintaining and enhancing the network. This role ensures property incidents … initiatives Who we’re looking for: You’re calm under pressure, highly organised, and confident dealing with complex stakeholder situations. You have a strong customer mindset and the ability to turn difficult property issues into workable, positive outcomes. You’ll have: • Experience handling complex queries or casework ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...

client based in Reading are seeking a high-calibre Commercial & Experience Manager to lead this standout location, delivering exceptional customer experiences alongside strong commercial performance. Salary: £40,000 - £50,000 + benefits This is a senior, hands-on leadership role with full responsibility for P&L, operational excellence ...