1 to 25 of 31 Customer Service Jobs in Reading

business that is looking for a Sales Support professional to join its team in Reading. This is a great opportunity for someone with strong customer service, sales administration or order management experience who enjoys working in a fast-paced environment and supporting both customers and sales teams. … will play an important role in managing customer enquiries, processing orders and providing day-to-day support to the sales function, helping to deliver an excellent customer experience and maximise sales opportunities. Key Responsibilities Handle incoming customer calls, emails and other enquiries. Respond quickly and professionally ...

Service Desk Manager Reading | Up to £65,000 + Bonus | Office Based We're working with an established B2B SaaS software business looking for an experienced Service Desk Manager to take ownership of its customer-facing support function and lead the next stage of its evolution. This … role for someone who simply wants to maintain an existing Service Desk. You'll be given the autonomy to assess how the function currently operates, develop the strategy for its future and introduce smarter ways of working through AI, automation, self-service and data-driven service management. ...

resolving incidents, administering print management platforms, and ensuring printing services run smoothly through proactive remote monitoring and troubleshooting. You'll work closely with customers, service desk teams and third-party vendors to keep service levels high and disruption to a minimum. What You'll Be Doing Remote Print … management platforms, including user access, reporting and device settings Support printer onboarding, device replacements and system upgrades Implement print policies and standardised configurations across customer environments Incident & Problem Management Respond to incidents and service requests within agreed service levels Investigate recurring issues and perform root cause analysis ...

Security Service Engineer The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of variety of CCTV, Intruder, Access Control Systems and other security solutions. Including some installation & commissioning. The main challenges … deadline pressures, demand for thoroughness, customer service skills, route cause analysis on faults to meet the business requirements. Job Responsibilities/Essential Functions Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge ...

vision, strategy, roadmap and value proposition for a programme or portfolio of digital services, creating achievable and measurable objectives for a portfolio digital service based on transformation programme goals.Set product priorities, strategic direction and leadership for a programme or portfolio of products in a transformation programme.Create and iterate programme … across HMRC Lines of Business to identify reuse of components and patterns in services.Oversee live services and continuous improvement work for the product/service and management of vendor contracts as and when needed.Lead and support multidisciplinary product teams through discovery, alpha, beta, and live phases of development, turning ...

Service Coordinator | £35,000 - £45,000 + Benefits | Hybrid | MSP The role sits at the centre of a number of business activities, helping coordinate information, equipment, suppliers and customer requirements. It would suit someone who enjoys working across different areas of a business rather than being restricted … approvals or actions are missing. Escalate potential problems and help drive them through to resolution. Keep relevant systems and records updated throughout the process. Customer & Commercial Support Assist with ongoing customer service and support arrangements. Review upcoming agreements and coordinate the relevant administration. Gather pricing and information ...

implementation of specialist air flow systems. With a range of leading clients across most UK universities, hospitals and biomedical research facilities, they are hugely customer centric and are experiencing significant growth. They are looking for a Field Service Engineer to be based in or around the Milton Keynes … this and when the role involves nights away this will be covered by the company. Reporting into the Technical Services Department Manager the Field Service Engineer will provide field and site based Planned Preventive maintenance support of specialist products. As Field Service Engineer you will deliver a consistently ...

HMRC IT services along with providing IT change and operational support. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services, from the generation of Trade Statistics to the administration of Customs and Excise duties. This … well as maintenance and continuous improvement of Java-based services and applications across both legacy and modern platforms. This role spans the full service lifecycle, from greenfield development and service transition to support and enhancement of live services, security updates and defect resolution. It also provides senior-level ...

technologies that deliver those systems.Understanding wider HMRC technology systems and strategies.Playing a supporting role and delivering specific technical data related aspects of the service delivery of HMRC systems.Contributing to the delivery Data Strategies, Principles, Standards and other Data Architecture deliverables and making them readily available to wider HMRC through … servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.For more information please visit ...

groups, third parties, external suppliers and academia to develop concepts and MVPs. You’ll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You’ll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy … functional design.Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality.Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood.Be credible, influential and a team-player. ...

sector properties. The Role Our client is seeking an experienced and enthusiastic multi-skilled Security Engineer to join their established and growing team. The Service Engineer will be responsible for maintaining and servicing security systems in line with customer requirements and industry standards while delivering excellent customer service. Key Responsibilities Service and maintain intruder alarms, CCTV, fire, and access control systems (including Avigilon, Texecom, AJAX, and Advanced). Carry out corrective and preventative maintenance across fire and security systems. Respond to service calls and faults across various systems. Conduct annual service visits ...

make a real difference to customers? Thames Water is looking for a highly motivated Project Manager to join our Retail PMO team within the Customer Experience Transformation function on a 19 to 24 month Fixed Term Contract. This is a fantastic opportunity to play a key role in helping … improve customer outcomes. In this role, you will work closely with a Technical Project Manager, senior leaders and cross-functional teams; you'll lead the successful delivery of high-profile initiatives in a fast-paced and evolving environment. Build strong stakeholder relationships, navigate complexity with confidence and use creative ...

About the role We're looking for an In-Life Contracts Management Administrator to join our Operations team. You'll be responsible for managing customer service contracts throughout their lifecycle, ensuring accurate contract administration, billing and invoicing while delivering excellent service to customers and internal stakeholders. Main … duties Create and maintain customer contract records. Process billing, invoices and service charges. Manage contract and invoice queries through to resolution. Process annual increases and service terminations. Support departmental projects and process improvements. Work closely with customers and internal teams. Experience and knowledge Strong communication and interpersonal ...

supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure. The role is based in Theale , with occasional travel to supported … Acting as the first point of contact for IT support requests via telephone, email and face-to-face. Logging, managing and resolving incidents and service requests through their ticketing system. Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals. Supporting the full user lifecycle ...

Tridium BEMS/HVAC Building Controls.Excellent communication skills with the ability to maintain a collaborative working environment with all stakeholders, including customers and external service providers.Sound levels of customer service, with a professional approach and a dedication to meeting customer expectations, including delivering technical support, coaching ...

passion to excel. The successful applicant will demonstrate confidence in sharing new ideas and strive to keep updated with market developments, competitors, customer demand, and new product lines to develop their technical acumen, customer understanding, and soft skills. In This Role, Your Responsibilities Will Be: Spend your first … sales process while supporting NI customers and their technical challenges After 6 months, you will partner with an Account Manager to support customer sales requests, provide demos, training, and customer configuration Balance your time between inbound sales demand, marketing generated leads, customer presentations and demos, and your ...

technical support to end users on all UK GIS and STADA GIS systems, both remotely and face to face. Deliver a high standard of customer care to all colleagues, customers, and suppliers. Follow established Incident, Service Request, and Change Management processes. Escalate recurring problems and emerging trends … progressing incidents appropriately. Maintain accurate Software and Hardware Asset Management records. Order consumable items and monitor stock levels to ensure business continuity. Assist in Service Acceptance and Transition activities for new technologies. Comply with all relevant Health & Safety legislation, corporate policies, and regulatory requirements. Support the rollout and adoption ...

Field Service EngineerLocation: M4 corridor - primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas - Flexibility to support other southern locations when required)At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison ...

laptop provided to carry out duties. Company pension scheme after qualifying period. Supportive team Opportunities for career growth Competitive salary The Role: Lead generation, customer retention and growth. Client and site visits to evaluate needs, promote products and carry out surveys. Achieving and exceeding set sales targets. Contract negotiation … pricing. Company and product presentations. Engaging with marketing to coordinate sales offerings, campaigns and promotions. Administrative duties including quote raising, record maintenance, and customer deposit payments etc. About You Full driving license. Technical experience Consummate sales professional with a proven sales track record (essential). Excellent customer service ...

duties: Work as part of a team that acts as primary contact for clients in multiple locations across the globe. Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date. Always working to provide exemplary levels … customer service, strong communication with customers keeping them at focus. Deployment and configuration of applications remotely and occasionally on-site. Maintain documentation that aids support (support request records, troubleshooting guides, process documents). Performing Testing and Quality Assurance work on new and existing software. Proactively identifying ways ...

delivery of Audio-Visual projects. Key Roles & Responsibilities Responsible for managing key projects with an administrative team to a high standard, excellent customer service, quality on site and protection of margins. As an estimate we have around 35 projects per month with several of these being large 100k … plus. The candidate will have the larger of the projects to manage top to bottom and additionally technically support the project and service coordinators where applicable. Be involved in all handovers with the sales team and initial call set up with the customer, prior to handing it over ...

Business and Technology Leadership teams, and extended business partners. Has a combination of global and regional accountability depending on product line scope. Ensure Service Level Agreements are established and meet expectations of the business partners.Team Development Lead projects of medium to large complexity, and act as Liaison between … senior business leaders. Ability to communicate at all levels with clarity and precision, both written and verbal. Self-starter with strong teamwork abilities and customer service skills. Extreme focus, attention to detail and delivering high-quality solutions Strong background and experience in virtualization, network and other technologies. Prior ...

will have successful experience in Pro AV technologies to include; Display devices, Video conferencing, Digital Signage, Control Systems, etc. Duties Involved: * Develop and maintain customer database * Increase revenues and sales in new sectors * Responsible for developing new accounts * Understand personal targets * Develop client relationships and understand clients' needs * Ensure … customer satisfaction * Maximize revenue from key accounts * Develop the company's profile within numerous sectors * Lead Qualification * Make sales calls to new and existing clients * Maintain sales activity records and reports on CRM (Salesforce) * Follow up on all sales activity * Internal reporting to higher management * Identify market trends, potential ...

pivotal point in its development. Main duties of the job The post holder will be responsible for administering the Urgent Care Centre (UCC) service located in the Royal Berkshire Hospital, including registering patients, managing the appointment book, coordinating with clinicians, management, and other administrative staff to ensure the effective … patients, staff, and external providers (e.g. 111, emergency department (ED) or other hospital departments), respond to queries, provide information, and communicate about the UCC service in a clear, professional, and effective manner. The post holder will ensure that administrative and clerical duties are carried out according to the relevant ...

market. Within our Telecoms, Media & Technology (TMT) industry, we work with leading brands to apply AI in ways that reduce operating costs, improve customer and network outcomes, and create new digital products and revenue streams.Our AI & Data team brings strategy, product thinking and engineering delivery together, shaping AI roadmaps … senior trusted advisor to C-suite stakeholders, shaping AI-enabled business and operating-model change and translating model capabilities into measurable financial, customer and operational outcomes.Providing executive sponsorship for complex, multi-workstream AI programmes, ensuring strong governance, risk management, delivery assurance and benefits realisation across the portfolio.Setting the standards ...