16 of 16 Customer Service Jobs in Reading

Join a high-performing Market Area team of Packet Core Engineers, Solution Architects, and Support Solution Experts delivering advanced support services to leading communications service providers. This Solution Support Expert role has a strong Market Area Solution Architect focus and is primarily aligned to UK customers, while also providing … flexibility to support other customers across the Customer Unit and Market Area based on business and customer needs. The Role As a Solution Support Expert for Packet Core, with a strong Market Area Solution Architect focus, you will serve as a senior technical authority for complex Packet Core ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing … exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective ...

Electrical Field Service Engineer, Gas Detection Systems Overall Earnings £55,000 Basic Salary £45,000 Bonus £4,000 Overtime Circa £5,000 Company Car or £6,000 Car Allowance Pension Private Medical Cover Life Insurance 27 Days Holiday and Bank Holidays £10 Lunch Allowance Phone, Laptop, Tools and Test … Equipment ** Excellent opportunity for experienced Electrical Field Service Engineers seeking the opportunity to work for a leading manufacturer of instrumentation and control systems, offering first class industry recognised product training, unrivalled benefits and genuine prospects for career progression ** The Role - Electrical Field Service Engineer, Gas Detection Systems Following ...

through the Westcoast Cloud expertise and offerings, as well as assisting your team in helping them accelerate Microsoft’s Partner Offerings. You’ll visit customer sites for meetings, presenting the full range of Cloud products and services – selling the benefits, running training bootcamps, lunch and learns and attending … events. As the main point of contact for our Surestep ambassadors, yourself and your team will be expected to deliver a high level of customer service when supporting them with queries and issues and going above and beyond to provide support where and when necessary. You’ll need ...

activities. Support the organisation and execution of partner events, partner connects, and virtual campaigns. Experience Requirements: Professional experience in sales support, channel operations, administration, customer service, marketing, or a related business function. Bachelor's degree in business administration, Marketing, Communications, or a related discipline preferred Previous internship … written and verbal communication skills with confidence. Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Teams, and Outlook. Strong analytical and reporting capabilities. Strong customer service orientation and commitment to delivering a positive partner experience. Experience working with SFDC, partner portals, or business reporting tools is desirable. Additional ...

transformation programs. Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance (GRC) Security Operations (SecOps) Strategic Portfolio Management (SPM) Platform Expertise Flow Designer IntegrationHub Service Portal/Employee Center CMDB and Discovery Event Management Performance Analytics UI Builder Scoped Applications Now Experience Framework Integration Technologies REST APIs SOAP Web Services JDBC LDAP SSO (SAML ...

Bottomline is a global leader in business payments and cash management. This role is a customer-focused Technical Support Engineer who supports Bottomline's Financial Messaging platforms and services, sitting between front-line Support and Operations teams to resolve technical customer issues requiring deeper investigation and broader system … technical documentation, troubleshooting guides and internal knowledge articles Identify repetitive tasks and use scripting, automation tools or AI-enabled solutions to improve efficiency and service quality What You Need Experience in a technical support, application support, service operations or IT operations environment Strong technical aptitude and a structured ...

Your Mission Take the reins of my client's 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront of technology. Streamline Operations: Review, recommend, and implement processes ...

delivery of materials, fulfilment and wider administrative processes that enable the organisation to run smoothly. Job Requirements Essential Criteria Experience of working in a customer service or supporter-facing role, handling a range of enquiries including some complex or sensitive queries Experience of processing and accurately inputting data … materials used by the team Work collaboratively across the team, providing flexible support and cover for colleagues where required to ensure continuity of service and effective delivery of team objectives. Support the opening, logging and allocation of all incoming mail received at the office, including post, letters, parcels, courier ...

skills and knowledge:3+ years of relevant people leadership experience in a technology-based pre-sales or inside sales positionStrong coaching and development skillsStrong customer service skillsStrong analytical thinking and problem-solving skillsExcellent oral and written communication skillsEngaging and communicating confidently; will present to and collaborate with Sales ...

specialists, delivering exceptional dedicated and cloud services to drive booming online businesses. We work with agencies, SMBs and industry-leading organisations through our strong customer-focused UK brands. We're part of team.blue, an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries … customers. We: Provide 5-star rated hosting servicesKeep our products accessible and industry-leadingOffer a diverse range of products to allow customers to growAre customer-obsessed, offering multi-channel exceptional supportJob descriptionWe're seeking a Systems and Escalations Engineer to join our UK technical team under group brands that ...

will possess expertise in solution delivery and the ability to design, build, and implement Microsoft 365 capabilities. Strong communication skills and a commitment to customer service are essential as you guide clients through their digital transformation journey. This role includes opportunities for professional development and employee engagement activities. ...

Responding to BMS alarms and using building systems for first-line fault diagnosis Carrying out minor repairs, maintenance and installation works Completing maintenance records, service reports and compliance documentation Using simPRO to update jobs and record completed maintenance activities Ensuring plant rooms and engineering areas are maintained safely … experience Good understanding of electrical safe working practices and the Electricity at Work Regulations Experience working with planned and reactive maintenance Strong communication and customer-service skills Ability to work independently across multiple client sites Good organisational skills and the ability to prioritise work Desirable It would also ...

ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform— with a strong emphasis on Customer Service Management (CSM) , Virtual Agent , Integrations , CMDB , and Now Assist (GenAI) capabilities . The ideal candidate will combine deep platform expertise with strong ...

definition and delivery of solutions based on Microsoft 365. The role will work with our customers to design and implement quality solutions, taking the customer on a journey to leverage Microsoft 365 in meeting their needs and ensuring time, cost and quality expectations are successfully achieved. The Modern Work … individual and team player with a ‘make it happen’ attitude. · Someone who aspires to be or is a thought leader and can take the customer on a journey of transformation. · Broad knowledge of solution delivery patterns and practices, application lifecycle management approaches, with experience gained through all phases from ...

Role: Head of Digital Growth Background: M&G Life is accelerating a multi-year transformation of its Individual Life & Pensions business, with adviser and customer experience as the primary engine of growth. Digital Growth is the pillar accountable for the next-generation operating model, platforms … services that our adviser and customer experiences depend on, so that the pace and quality step-change over the next three years. All delivered through digital-first, omni-channel experiences. The Head of Digital Growth partners with the Digital Proposition, Experience Design and Technology leads to shape the next ...