14 of 14 ITIL Jobs in Reading

to take ownership and see issues through to resolution Minimum A-level education or equivalent Desirable (but not essential): CompTIA A+ or similar certification ITIL v3/v4 Foundation Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security Experience creating internal or customer-facing support documentation More ❯

to take ownership and see issues through to resolution Minimum A-level education or equivalent Desirable (but not essential): CompTIA A+ or similar certification ITIL v3/v4 Foundation Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security Experience creating internal or customer-facing support documentation More ❯

Canvas, CMIS, or Sitecore. Experience working in large or regulated environments such as higher education, public sector, or finance. Professional certifications (e.g., Microsoft Certified, ITIL Foundation, BCS) or equivalent experience. More ❯

Canvas, CMIS, or Sitecore. Experience working in large or regulated environments such as higher education, public sector, or finance. Professional certifications (e.g., Microsoft Certified, ITIL Foundation, BCS) or equivalent experience. More ❯

Kubernetes). • Ability to troubleshoot networking, security, and system performance issues. • Strong collaboration and communication skills to work with cross-functional teams. • Experience in ITIL, Agile, or DevOps methodologies. Desirable Experience: • Environment management, infrastructure operations, or DevOps. • Hands-on experience with automation scripting. • Understanding of database management and cloud-native More ❯

solutions in secure environments Desirable: • Secure infrastructure and cloud expertise • Cyber security, DevSecOps, data analytics, or open-source technologies • IT service management (ITSM/ITIL) • Higher-level security clearance or willingness to obtain • Excellent negotiation and bid leadership skills #LI-SB2 Together, as owners, let's turn meaningful insights into More ❯

techniques & modern coding languages Telco Site Management software design/development Integration knowledge(SOAP, Rest API's). Middleware Biztalk Data Warehouse design & optimization. ITIL/Remedy experience Experience of using Enterprise Architecture tools. Hons Degree or equivalent in Computer Science, Telecommunications or Engineering. Togaf certification. Knowledge of Cloud architectures. More ❯

and inventory management. Familiarity with SDN/NFV, cloud-native architectures (Kubernetes, microservices), and DevOps practices. Knowledge of TM Forum standards, Open APIs, and ITIL frameworks. Define architecture patterns for automation, zero-touch provisioning, closed-loop assurance, and AI/ML-driven operations. Ensure compliance with TM Forum frameworks (eTOM More ❯

and inventory management. Familiarity with SDN/NFV, cloud-native architectures (Kubernetes, microservices), and DevOps practices. Knowledge of TM Forum standards, Open APIs, and ITIL frameworks. Define architecture patterns for automation, zero-touch provisioning, closed-loop assurance, and AI/ML-driven operations. Ensure compliance with TM Forum frameworks (eTOM More ❯

monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the … strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/v4 Foundation is desirable. Basic Windows troubleshooting skills is essential Experience of technical authoring both internal (knowledge base) and customer-facing support documentation More ❯

monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the … strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/v4 Foundation is desirable. Basic Windows troubleshooting skills is essential Experience of technical authoring both internal (knowledge base) and customer-facing support documentation More ❯

with the second-line and DeVops/Engineering teams to provide software investigation and incident resolution. To be successful, you must have experience in ITIL, Windows troubleshooting, basic networking (LAN/WAN,IPS, Internet, and basic IT Security (Firewalls, Anti-Virus, etc). Our client is offering a salary up … of a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the … schedule testing activities Core skill set: A strong communicator, with proven experience in Service Desk/Software Support is essential. CompTIA A+ or equivalent. ITIL v3/v4 Foundation or previous Service/Support Desk experience is essential Basic Windows troubleshooting skills is essential Basic networking troubleshooting skills (LAN/ More ❯

with the second-line and DeVops/Engineering teams to provide software investigation and incident resolution. To be successful, you must have experience in ITIL, Windows troubleshooting, basic networking (LAN/WAN,IPS, Internet, and basic IT Security (Firewalls, Anti-Virus, etc). Our client is offering a salary up … of a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the … schedule testing activities Core skill set: A strong communicator, with proven experience in Service Desk/Software Support is essential. CompTIA A+ or equivalent. ITIL v3/v4 Foundation or previous Service/Support Desk experience is essential Basic Windows troubleshooting skills is essential Basic networking troubleshooting skills (LAN/ More ❯

management processes for critical or recurring issues. Process & Continuous Improvement Identify service delivery gaps and lead initiatives to optimize operational processes. Ensure compliance with ITIL practices and documentation standards. Contribute to change and release management planning in coordination with technical teams. Escalation & Risk Management Act as the escalation point for … service performance reports and dashboards to both clients and internal leadership. Analyse service trends and recommend data-driven improvements. ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE: Minimum ITIL V4 certification. Minimum 4 years’ experience in an externally facing SDM role or equivalent Experience in delivering fully outsourced Service Desk and Infrastructure Management services. … Extensive experience in delivering successful CSI initiatives. Excellent communication, customer presentation and customer relationship building skills. DESIRED KNOWLEDGE, SKILLS & EXPERIENCE: ITIL certification. Technical experience with supporting corporate IT environments Prior experience in Incident or Problem Management. Service Now Tooling Experience KEY COMPETENCIES REQUIRE FOR ROLE Achievement Focus – Driving oneself to More ❯