26 to 34 of 34 ITIL Jobs in Reading

date with evolving technology Knowledge and experience of the following would be advantageous: Working in Managed Services or another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding ...

infrastructure improvements. Support Microsoft platforms, servers, cloud and networking; coordinate patching and vulnerability remediation with the SOC. Manage queues, workloads, KPIs and SLAs using ITIL processes. Maintain documentation, improve resolution and participate in on-call support. Coach staff, conduct reviews and support recruitment and development. Technical and leadership experience … Online. Server infrastructure, cloud and networking. Cisco, Meraki, FortiGate and Palo Alto. ITSM and IT Glue administration, security collaboration and service improvement. Essential certifications ITIL 4; Windows Server Hybrid Administrator AZ-800/AZ-801, Microsoft 365 Administrator MS-102 and CCNA, with equivalent experience accepted for those three; PCNSA ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...

hands-on experience implementing, configuring, or supporting HaloITSM in enterprise or client-facing environments. Strong working knowledge of IT Service Management (ITSM) processes and ITIL principles. Practical expertise with workflows, service catalogues, automation, reporting, and integrations. Excellent communication, facilitation, and stakeholder engagement skills. Desirable: HaloITSM certifications, ITIL certifications ...

pressure. We’re particularly interested in people who can demonstrate: Previous Major Incident Management experience within an enterprise IT environment. A strong understanding of ITIL Service Management principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another … least two days every week then this could be for you. It needs someone with strong technical understanding, a person who lives and breaths ITIL (at least V3) and is happy documenting it. Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement would be fab. #J ...

take charge of 2nd and 3rd line support, driving performance and ensuring SLAs are consistently met. You will design and document infrastructure with ITIL principles, lead incident management, mentor staff, and report insights to senior stakeholders to continually improve service delivery. Strong communication, leadership and hands-on technical skills across ...

/3rd line functional support across SAP S/4HANA Finance modules (GL, AP, AR, Asset Accounting, and CO) within a highly governed ITIL framework. You will handle incident resolution, service requests, period-end financial close support, and system optimizations for a high-impact, secure landscape. … Role: SAP S/4HANA FI/CO Functional Support Consultant Managing incidents, change requests, problem resolution, and financial period-end processing Working within ITIL-aligned service delivery standards on high-profile defense projects Collaborating with cross-functional teams to optimize processes and integrate modules (MM/PS) Hybrid working ...

Line Support to lead the teams, drive performance, and ensure SLAs are met. You will design and document cutting-edge infrastructure using ITIL principles and best practices, collaborating with the Service Desk Manager to guide incident resolution and service delivery. Ideal candidates have a track record in IT managed services ...

will own major incidents from identification through restoration, coordinating technical teams, suppliers and business stakeholders to achieve the best outcomes. The role requires ITIL expertise, strong communication skills, and the ability to operate under pressure, with flexibility for on-call duties and potential extension of the contract. #J-18808-Ljbffr ...