7 of 7 SLA Jobs in Reading

resolving technical issues related to Windows desktop and server-based applications Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools ...

GDPR requirements. What We’re Looking For Experience delivering 1st and 2nd line IT support , with exposure to 3rd line support, in an SLA‐driven technical environment. Strong troubleshooting capability across hardware and software, including Windows 10/11 and Windows Server, macOS, and Ubuntu Linux desktop/server environments ...

parts of the business. Assist in creating business plans Visiting customer sites for meetings/presentations to promote Microsoft offerings Monitor progress against customer SLA’s to ensure customer service levels are achieved Record activities on CRM Maintain & develop technical skills/Certifications as required Is this the role ...

validate requirements, and identify opportunities to optimise licences, usage, specifications, and service scope. Manage key technology supplier relationships through regular performance reviews, commercial governance, SLA monitoring, and improvement planning. Partner with Legal, Information Security, Compliance, Finance, and other stakeholders to ensure supplier risks and contractual obligations are appropriately managed. Support ...

procurement records in line with our data protection and information security policies Producing regular reports or summaries, for example on order volumes or SLA performance Contributing to team meetings with insights and process improvement ideas, and taking the minutes Carrying out general administrative tasks that keep daily operations running smoothly ...

Security Analyst – 2nd Line (Service Desk) This role requires you to be in the Reading Office three days a week and work from home for two days a week, although you will be required to ...

place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership … place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership ...