21 of 21 ServiceNow Jobs in Reading

Overview The ServiceNow Technical Architect is responsible for designing, governing, and delivering scalable ServiceNow platform solutions that align with business and technology objectives. This role provides technical leadership across ServiceNow implementations, integrations, platform architecture, and modernization initiatives while ensuring adherence to best practices, security standards, and governance frameworks. The ideal … candidate will possess deep expertise in the ServiceNow platform, strong architectural skills, and the ability to lead cross-functional teams in delivering enterprise-grade solutions across multiple ServiceNow modules. Responsibilities Platform Architecture & Solution Design Design end-to-end ServiceNow solutions aligned with enterprise architecture standards. Define platform architecture, integration patterns ...

experience managing high-severity incidents within large enterprise IT environments. Strong practical knowledge of ITIL 4 Incident and Problem Management. Hands-on experience with ServiceNow Major Incident and Problem Management. Strong experience leading root-cause investigations and post-incident reviews. Experience operating within multi-supplier or complex service delivery environments. ...

experience managing high-severity incidents within large enterprise IT environments. Strong practical knowledge of ITIL 4 Incident and Problem Management. Hands-on experience with ServiceNow Major Incident and Problem Management. Strong experience leading root-cause investigations and post-incident reviews. Experience operating within multi-supplier or complex service delivery environments. ...

cost-effectiveness and performance. Oversee software procurement, application selection, contract management and budget ownership. Champion automation, integration and optimisation across key platforms, including Salesforce, ServiceNow, aquila and billing systems. Establish software quality standards, testing frameworks and release management best practices. Define and deliver APFN's enterprise data strategy, governance framework ...

TETRA, 3GPP, IP networking, routing protocols and end-to-end network troubleshooting. • Experience with Wireshark, SIP, RTP, RTCP, Diameter, IXIA, Jira and ServiceNow, alongside VMware-based Core deployments. • Excellent analytical, technical, communication and leadership skills, with an Engineering or equivalent technical degree/experience. • Awareness of NIST, OWASP ...

TETRA, 3GPP, IP networking, routing protocols and end-to-end network troubleshooting. • Experience with Wireshark, SIP, RTP, RTCP, Diameter, IXIA, Jira and ServiceNow, alongside VMware-based Core deployments. • Excellent analytical, technical, communication and leadership skills, with an Engineering or equivalent technical degree/experience. • Awareness of NIST, OWASP ...

Overview We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform— with a strong emphasis on Customer Service Management (CSM) , Virtual Agent , Integrations , CMDB , and Now Assist (GenAI) capabilities . The ideal candidate will combine deep … stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes. Responsibilities 6+ years of hands-on experience with the ServiceNow platform , including 3+ years in a technical lead or solution architect role. Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations . Strong ...

enterprise application strategy. You will lead design teams translating business needs into deliverable backlogs, while championing agile practices and partner management across Salesforce, ServiceNow, aquila and billing systems. You’ll shape the data strategy, governance framework and technology roadmap, evaluating AI and new architectures to maximise business value. #J ...

recurring issues, taking proactive action where required. Provide leadership and coordination during major incidents and critical service events. Manage the operational relationship with ServiceNow managed service providers and influence platform priorities and improvements. Drive improvements across automation, self-service, reporting and operational efficiency. Support service introduction, operational readiness, early life … environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed service experience. Experience managing escalations, operational risk and major incidents. Excellent stakeholder management and communication skills. Experience working within Defence ...

creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements. We are seeking an experienced Platform Manager - ServiceNow to lead the strategic direction, development and ongoing optimisation of the ServiceNow platform. This role will be responsible for ensuring the platform delivers maximum business value … external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth. What you’ll do Define and manage the ServiceNow platform strategy, roadmap and long-term vision. Lead the delivery of platform enhancements, upgrades and new capabilities. Manage relationships with key business stakeholders to align ...

first contact. Identify high-volume or repetitive demand suitable for workflow automation, self-service, proactive remediation or problem management. Coordinate with Tech Bar, endpoint, ServiceNow and resolver teams, retaining clear ownership until the next accountable team accepts the work. Support quality sampling, trend analysis and continual-improvement activity using Service … senior or demanding users. SC clearance is required. Candidates must hold, or be eligible and willing to obtain and maintain, the required clearance. Desirable ServiceNow experience, particularly Incident, Request, Knowledge or Major Incident workflows. ITIL 4 Foundation or higher. Working knowledge of Intune, Entra ID, Autopilot, Defender, PowerShell or endpoint ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary: £40,000 - £50,000 + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join ...

view across teams, client teams and third-party suppliers, ensuring dependencies, risks, actions and decisions remain visible and actively managed through to closure. Ensure ServiceNow remains the authoritative operational system of record for service workflows, reporting, governance, supplier hand-offs and service performance management. Ensure service governance, reporting and operational … clear decisions ITIL 4 Managing Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced ...

automation to reduce manual build effort, improve consistency and support zero-touch provisioning where approved. Work closely with Tech Bar, Service Desk, Security, ServiceNow and application teams to maintain accurate asset/configuration records and smooth handover into support. Maintain high-quality technical documentation, build procedures, test evidence, rollback plans … compliance policy and least privilege. Experience with technical testing, change control, documentation and production handover. Relevant Microsoft 365/Endpoint Administrator certification. Experience with ServiceNow CMDB, asset management or device lifecycle processes. Knowledge of application compatibility, driver/firmware management and deployment rings. Experience engineering endpoints in Government, defence ...

Prodapt Solutions Private Limited is seeking a ServiceNow Technical Architect to design, govern, and deliver scalable ServiceNow platform solutions aligned with business objectives. You will provide technical leadership across platform architecture, integrations, and modernization initiatives. The ideal candidate has 12+ years IT experience with 8+ years hands-on ServiceNow work ...

central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service improvement opportunities. Supporting onboarding of new services, users and suppliers. Producing management information … looking for Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination skills. Experience working across technical teams, suppliers ...

activities. Lead Service Introduction activities for new services, suppliers and capabilities. Manage service readiness, acceptance and Early Life Support (ELS) activities. Work closely with ServiceNow teams to ensure workflow integrity, approvals and reporting accuracy. Produce meaningful MI and reporting focused on outcomes, risk and service impact. Drive compliance with security … Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness activities. Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ...

activities. Lead Service Introduction activities for new services, suppliers and capabilities. Manage service readiness, acceptance and Early Life Support (ELS) activities. Work closely with ServiceNow teams to ensure workflow integrity, approvals and reporting accuracy. Produce meaningful MI and reporting focused on outcomes, risk and service impact. Drive compliance with security … Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness activities. Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ...

Prodapt Solutions Private Limited in Reading is seeking a seasoned ServiceNow Technical Lead to own end-to-end design, development, and delivery of ServiceNow solutions, with emphasis on CSM, Virtual Agent, Integrations, CMDB and Now Assist capabilities. The ideal candidate will bring 6+ years of hands-on ServiceNow experience, strong ...

across integrations, data models, automation and security Drive delivery across multiple teams and partners, ensuring quality, consistency and scalability Work across enterprise systems (e.g. ServiceNow, ERP, integrations), ensuring seamless end-to-end processes Champion innovation, leveraging AI, automation and integration capabilities to enhance performance and user experience What … architecture Experience owning platform governance, performance and optimisation (e.g. SLAs, KPIs, service improvement) Strong integration experience across enterprise systems (e.g. APIs, MuleSoft, ERP or ServiceNow) A product mindset, with experience prioritising backlogs and delivering measurable outcomes Experience leading multi-team delivery and working with partners/suppliers Excellent stakeholder management ...

Primark Stores Limited seeks a Platform Manager - ServiceNow to drive the strategic direction and ongoing optimisation of the ServiceNow platform. You will lead governance, innovation and operational excellence to maximise business value across IT services. Working with technology, business stakeholders and partners, you will oversee platform adoption, service improvements ...