operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API … driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. More ❯
operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API … driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Aberdeen
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and More ❯
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Cathcart Technology
Cyber Security Risk Manager required to join a globally recognised SaaS company in Edinburgh, leading the governance, risk, and compliance (GRC) function and helping shape cyber security strategy in a cutting edge environment. The Company This is a modern, globally More ❯
specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing … your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to … What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills More ❯
Software Engineer - Snowflake page is loaded Principal Software Engineer - Snowflakeremote type: Hybridlocations: Edinburgh, GBtime type: Full timeposted on: Posted Todayjob requisition id: JR2454Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to … unparalleled breadth and depth, backed by over 50 years' experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. Wood Mackenzie Values Inclusive - we More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Stepstone UK
maintaining and optimising Gainsight, ensuring robust customer lifecycle management and identifying risks and opportunities within the platform through new technology advancements.Working in theCommercial Enablementdepartment, you will combine Gainsight administration, analytics, process design, and operational excellence to support our CX leadership team and CSMs in delivering consistent, scalable, and insight-driven customer experiences.You will play a vital role as we reimagine … an exceptional customer experience at scale Build automated customer programs (onboarding, training, renewals, etc.) Assist with the creation and maintenance of reports and dashboards,leveraging Power BI and Gainsight analytics to drive decisions Build, maintain and develop our Gainsight solution, working with the team day-to-day on improvements, troubleshooting and providing recommendationsin line with Gainsight platform updates and new More ❯
Commercial Officer. Key responsibilities Specifically, you will: Be responsible for driving increased numbers of high-quality customers into branches, increasing sales volumes and revenues. Work closely with marketing, product, analytics and retail to drive sustainable business growth. Use data and analytics to make informed decisions about improving customer acquisition for new customers and recalling and retaining increased percentages of existing … non-attendance. Own modelling and forecasting of customer volumes as single source of truth for demand and capacity planning Candidate requirements We are looking for candidates with strong business analytics experience who have worked in a similar retail environment in a customer acquisition/sales role. You are likely to have experience in a fast paced, high growth environment. Sector More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Kura
Location: Glasgow Hybrid Working Kura are currently looking for an experienced and motivated individual to join our team as a Compliance Manager. The Compliance Manager at Kura will play a crucial role in safeguarding our company's reputation and operational More ❯