4 of 4 Customer Insight Jobs in Scotland

discovery and roadmap definition to delivery and iteration. Define and execute the long-term strategy for Trustpilot’s data platform, ensuring it delivers measurable customer and business value. Develop and expand our suite of data and API products, including visualisation tools and integrations that enable customers to access … customers needs and GTM strategy. Collaborate with applied AI specialists and data scientists to translate data and model outputs into productised insights that enhance customer decision making. Influence how Trustpiliot’s data is structured, modelled, and exposed to ensure scalability, usability, and clear value for customers. Work closely with ...

manage complex data and technology environments. From shaping data strategies to uplifting their data maturity through enhanced data management practices, they combine deep sector insight with leading technology to solve problems alongside our clients. The essentials: Drawing on your expertise in financial services, you will enable clients to modernize … adoption of AI. Transformation: Support front and back-office transformation initiatives by improving data architecture to enhance pricing, claims automation, regulatory reporting, customer insights, and risk management. Lead delivery teams on complex change programs, from solution design to managing onshore and offshore technical delivery teams, fostering business insights, transformation ...

contribute to the quarterly UX roadmap. Conduct regular user research activities to surface user needs. Map and visualise end-to-end service ecosystems, including customer journeys, touchpoints, and backstage processes. Design new or improved whole services that deliver measurable value. Ensure research is planned and executed economically, using … hypotheses. Skilled at facilitating challenging discussions with diverse and senior stakeholders. Experience designing and prototyping services that deliver measurable value. Ability to connect customer insights to business objectives and support design strategy. Strong understanding of GDPR, research ethics, and safeguarding participants and sensitive information. Proactive researcher able to shape ...

relationships with IT decision-makers, identifying new opportunities, and generating qualified leads. You'll support the sales pipeline through inbound and outbound calls and customer engagement as part of our clients Commercial Marketing Team. What You'll Be Doing: Drive lead generation through targeted inbound and outbound calls aligned … with marketing campaigns, ensuring accurate system updates Build strong customer relationships by promoting products and services Profile customers to understand their needs and tailor solutions effectively Partner with sales and marketing teams to align messaging and drive revenue growth Maintain accurate records of customer interactions and update ...