6 of 6 Customer Insight Jobs in Scotland

failures across refrigeration, energy management, and BMS environments. Key Responsibilities Own the product vision, roadmap, and backlog for the ActiveFM platform. Translate business goals, customer needs, and operational requirements into clear, prioritised user stories. Ensure the platform is scalable, modular, and extensible to support multi-site, multi-tenant deployments. … Embed strong Voice of Customer insight into all product decisions through regular discovery and usability research. Deliver features that enable action, root cause analysis, and faster issue resolution-not just data visualisation. Oversee development of core capabilities such as compliance monitoring, energy analytics, asset management, and BMS monitoring. ...

backlog items Contribute to roadmap planning, prioritisation, and the rolling view of upcoming product and regulatory-driven change Use data, client feedback, and market insight to validate decisions and inform prioritisation Support readiness for new product capabilities, asset classes, and regulatory regimes as they emerge Define and track success … materials Comfortable with technical topics (APIs, integrations, backend architecture) and confident working closely with engineers You have an analytical mindset, and use data and customer insight to guide decisions and prioritise ruthlessly Experience managing a product backlog and driving delivery in an agile environment Ownership mindset — you take ...

Senior Customer Success Manager – UK Kilmarnock (hybrid working) £ dependant upon experience At ILT Education UK, values are at the heart of everything they do: the team are driven to achieve the best outcomes for learners, they build trust with their schools and partners and create real impact through their … focus lies on collaboration, achieving high-set goals together, creating sustainable value for their customers, and a strong company culture. We are seeking a customer-focused and process-driven Senior Customer Success Manager – UK to join their fantastic team. This is a highly detail-oriented role ...

high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Requirements 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups ...

tools such as Microsoft Copilot to draft responses, summarise queries, and improve response times. Becomes a superuser in Zoho CRM, supporting marketing through reporting, customer insights, and content creation. Utilise AI-powered analytics to generate reports, identify trends, and enhance customer engagement strategies. Collaborate with the finance team ...

software as a must-have solution. What You’ll Do Own the end-to-end sales cycle: prospect, qualify, and close opportunities Identify customer challenges and match them with the right solutions Maintain a strong, accurate pipeline and deliver reliable forecasts Keep CRM data clean, current, and actionable Partner … with marketing to sharpen messaging and campaigns Consistently hit (and exceed) sales targets Feed customer insights back to product to shape future development What You’ll Bring 2+ years in inside sales (ideally B2B SaaS/software) Strong communicator—clear, confident, and persuasive Proven ability to juggle multiple deals ...