6 of 6 Customer Insight Jobs in Scotland

response to identified client requirements. You will identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. You will be regularly engaging with the wider TP Transformation and Innovation (T&I) team, partners and third-party supplier base, as well as drawing on our relevant … requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/ITN/RFP/BAFO Understanding of how AI can … of working on solution design and bids in a BPO/BPS environment, specifically with experience of working on Public Sector bid responses Experience of working with data and customer insight Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level More ❯

convenient retail banking and insurance products designed specifically to meet the needs of Tesco customers. They believe that every little help makes a big difference, and by putting the customer first and rewarding their loyalty, they are offering something they believe every bank should. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready … client Tesco Bank, AMS are looking for versatile and experienced Analysts to support a major transformation programme centred around the Tesco Clubcard data solution. This initiative is reshaping how customer insights, credit journeys and data interfaces are managed across multiple teams and platforms and is a unique opportunity to be part of a collaborative, forward-thinking team. The Analysts … will: Support the analysis of customer and Clubcard data feeds, including post-separation information. Enable new connections between Tesco and third-party systems, including API setup and integration. Contribute to credit decisioning and customer journey mapping using new data interfaces. Replace legacy identifiers with new identification to enhance customer insight continuity. Collaborate across teams to ensure More ❯

Senior Customer Success Manager – UK Kilmarnock (hybrid working) £ dependant upon experience At ILT Education UK, values are at the heart of everything they do: the team are driven to achieve the best outcomes for learners, they build trust with their schools and partners and create real impact through their innovative EdTech products. ILT Education is the leading EdTech company … international work environment where the focus lies on collaboration, achieving high-set goals together, creating sustainable value for their customers, and a strong company culture. We are seeking a customer-focused and process-driven Senior Customer Success Manager – UK to join their fantastic team. This is a highly detail-oriented role for a motivated individual, working with their … customer journey from onboarding to renewal and ensuring schools achieve measurable value from ILT Education’s solutions, including Giglets, Polylino and Nessy. Working within the Customer Success team this role will report directly to the Head of Product and Operations for the UK. Key Responsibilities: Manage the onboarding-to-renewal journey for customers: Map and manage each stage More ❯

the global market, and we believe our team can build a product our customers love and use time and time again. About the Role Were seeking a motivated and customer-focused Customer Success Advisor to join our unique Customer Success team. The ideal candidate will be quick to learn, eager to make an impact, and thrive in … a fast-changing environment. As a Customer Success Advisor, youll play a key role in helping new customers get set up for success. Youll guide them through onboarding, demonstrate the value of the Travelnest platform, and confidently explain how it can help them grow their bookings and income. This role blends customer support with consultative selling, helping hosts … new and existing customers optimise their property listings to maximise bookings and income. Live Chat Engagement: Manage incoming live chat queries, providing quick, friendly, and knowledgeable support throughout the customer journey. Proactive Outreach: Identify opportunities to improve customer performance and proactively reach out with recommendations and insights. Training and Education: Deliver one-to-one sessions and webinars to More ❯

Engage with technology executives, engineers, and stakeholders in pre-sales technical conversations and long-term relationship management. Design, develop, and oversee solutions to ensure successful deployment of Kosli, meeting customer control and audit requirements. Develop end user documentation, tutorials, blog posts, and videos explaining the capabilities of Kosli Provide product feedback to the engineering team, contributing to the product … roadmap with customer insights. Help shape Kosli's service offerings, including training and onboarding programs for new customers. Support marketing efforts through content creation, including blog posts, webinars, and live events. Collaborate in the Sales and Field Services Team to deliver exceptional customer service. You might be a great fit for this role if you have: Live in … AWS/Azure/GCP certifications, CISSP, CISM, or other security certifications are a plus Generous equity plan. Remote-first working environment with travel to our Oslo office and customer sites across Europe (London, Zurich, and more). Opportunity to work on innovative solutions with a passionate and driven team. If you are excited by the idea of transforming More ❯

insurance Pension scheme Paid charity work days Healthcare cash plan The Role Define and drive the product vision, roadmap, and strategy across a key product portfolio. Translate market trends, customer insights, and user requirements into innovative and commercially successful product solutions. Lead cross-functional teams through the full product lifecycle from concept and design through to launch and post … regulatory, and commercial teams to ensure timely, compliant delivery. Engage with customers, partners, and industry experts to validate direction and maintain strong market alignment. Represent the voice of the customer in all product decisions. Drive the evolution of connected and cloud-enabled solutions, ensuring scalability, performance, and security. Ensure products comply with relevant industry regulations and quality standards. About More ❯