15 of 15 Customer Insight Jobs in Scotland

/day IR35: Inside IR35 Duration: 6 months Role Overview We are looking for an experienced Conversational Designer to support the design of customer-service conversations across the voice channel within a large organisation. The role will focus on designing end-to-end customer journeys across …/voice, human agents and escalation , ensuring conversations are natural, effective and aligned to business and customer needs. Key Responsibilities Analyse call recordings, transcripts and customer research to identify customer needs, pain points and opportunities. Design end-to-end conversational journeys across AI, voice/IVR, agents ...

most demanding network environments around. What’s on offer Salary up to £70,000 Remote UK working with occasional travel to Edinburgh, London and customer sites Pension scheme Life assurance Private medical insurance Enhanced parental leave Generous holiday, plus your birthday off The role This is a dedicated, seconded … company’s eyes and ears inside one of its most important customers. Once the platform is live, you’re the customer’s first point of contact for escalations and their first source of product knowledge. You’ll sit within the Professional Services team, which takes over every account after ...

most demanding network environments around. Whats on offer Salary up to £70,000 Remote UK working with occasional travel to Edinburgh, London and customer sites Pension scheme Life assurance Private medical insurance Enhanced parental leave Generous holiday, plus your birthday off The role This is a dedicated, seconded position. … source of product knowledge. Youll sit within the Professional Services team, which takes over every account after deployment. Your job is to give the customer a truly white-glove experience. That means owning every issue that comes up, making sure it reaches the right people (SOC, Development or Professional ...

your contractual location 3 days a week with 2 flexible days per week. About the role You’ll join BT Consumer's Customer Loyalty & Rewards team, part of the Consumer Sales & Service organisation. This newly established operating model has been created to enhance EE's rewards proposition, delivering engaging … experiences that encourage customers to explore, use and value the benefits available to them. The team plays a central role in driving customer engagement and loyalty through a combination of compelling content, personalised experiences and continual optimisation. As a Content Editor, you'll be responsible for publishing, managing ...

experienced IT Service Delivery leader with a passion for building and leading high-performing teams, driving operational excellence, and delivering exceptional customer experiences? Our manufacturing customer seeks an IT Service Delivery Leader to shape the next phase of global IT service delivery capability. This is a key role … responsible for delivering stable, efficient and customer-focused services across the organisation. You'll provide visible leadership across the IT Service Desk (c. 12 people + 3rd parties globally), ensuring your colleagues receive a consistent, high-quality technology experience. You’ll provide leadership and accountability for the delivery ...

double-match pension; Help us create a better future, quicker! ScottishPower is looking for a Senior Product Owner to help shape the future of customer and operational experiences. This is an opportunity to take ownership of products that deliver meaningful business outcomes, improve customer journeys, and support thousands … vision, set direction, and drive delivery from concept through to measurable results. You'll collaborate closely with stakeholders across business and technology, bringing together customer insight, operational needs, and strategic priorities to create products that deliver real value. We're looking for someone who thrives in complex environments ...

Senior Product Manager at Reachdesk, you’ll play a pivotal role in shaping the Reachdesk Platform. You will be accountable for turning complex customer and business problems into software products that deliver measurable impact. Reporting to the Chief Product Officer, you’ll lead product initiatives end-to-end, from … successfully launched, adopted, and delivers the outcomes we set out to achieve. If you enjoy solving difficult problems, taking ownership, and moving comfortably between customer, technical, and business conversations, you’ll thrive in this role. Responsibilities Set product direction and priorities , bringing together company goals, internal stakeholder needs, customer ...

with key stakeholders across the Architecture, Engineering and Construction (AEC) industries. Reporting to the Head of UK & Ireland, you will lead sales efforts and customer success across UK accounts, promoting solutions that enable significant reductions in energy consumption and carbon emissions across the built environment. To succeed in this … their workflows Lead pricing and contract negotiations, ensuring favourable terms and timely deal closures Work closely with EMEA sales, sales engineering, product, technical support, customer success and revenue operations teams to improve internal sales performance Stay informed on industry trends, regulations and competitive offerings Provide thought leadership to customers ...

reporting directly to the VP of Strategic Marketing. Working across Strategic Marketing, Engineering, Business Development and Field Application Engineering, you will help translate market, customer and technology insights into differentiated semiconductor products and compelling value propositions. From analysing emerging market requirements and competitive technologies to supporting product definition, business … broad, high-impact role spanning the product lifecycle of Dukosi’s Cell Monitoring System. You will play an important role in connecting customer and market needs with Dukosi’s product innovation and commercial objectives. KEY DUTIES Product definition and positioning: Contribute to the development of differentiated, competitive product concepts ...

Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers … enhancements and the shift towards AI‐driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future‐fit patterns. You will work closely with architects, product owners and stakeholders ...

Auros—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world … strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100— Auros delivers measurable business outcomes, reduces risk, and helps teams ...

stakeholders in pre‐sales technical conversations and long‐term relationship management. Design, develop, and oversee solutions to ensure successful deployment of Kosli, meeting customer control and audit requirements. Develop end‐user documentation, tutorials, blog posts, and videos explaining the capabilities of Kosli. Provide product feedback to the engineering team … contributing to the product roadmap with customer insights. Help shape Kosli’s service offerings, including training and onboarding programs for new customers. Support marketing efforts through content creation, including blog posts, webinars, and live events. Collaborate in the Sales and Field Services Team to deliver exceptional customer service. ...

align customers on individual user needs. You’ll know when to diplomatically push back, if necessary, to act on what’s right for the customer Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience … Advocate customer inclusion – what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities Why join us? We’re transforming at pace. Investing billions in our people, data and tech to change ...

role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future. What you’ll do• Network Infrastructure Leadership: Lead … help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice ...

performing sales team in a fast-paced environment. This role emphasizes initiative, communication, and problem-solving to gain exposure to modern sales strategies and customer engagement practice. #J-18808-Ljbffr ...