5 of 5 Customer Insight Jobs in Scotland

failures across refrigeration, energy management, and BMS environments. Key Responsibilities Own the product vision, roadmap, and backlog for the ActiveFM platform. Translate business goals, customer needs, and operational requirements into clear, prioritised user stories. Ensure the platform is scalable, modular, and extensible to support multi-site, multi-tenant deployments. … Embed strong Voice of Customer insight into all product decisions through regular discovery and usability research. Deliver features that enable action, root cause analysis, and faster issue resolution-not just data visualisation. Oversee development of core capabilities such as compliance monitoring, energy analytics, asset management, and BMS monitoring. ...

high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Requirements 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups ...

strategist, part storyteller, and part deal-enabler. What you'll be doing Powering new partnerships: You'll support and shape new B2B opportunities, aligning customer needs with our data product capabilities to create compelling, win-worthy solutions. Partnering to win: You'll collaborate closely with Sales, Account teams … opportunities: You'll identify upsell and cross-sell potential within accounts - turning good partnerships into great ones. Shaping the product roadmap: You'll translate customer insights and market needs into clear, actionable inputs for Product teams. Connecting teams and ideas: You'll act as the glue between Product, Commercial ...

strategist, part storyteller, and part deal-enabler. What you'll be doing Powering new partnerships: You'll support and shape new B2B opportunities, aligning customer needs with our data product capabilities to create compelling, win-worthy solutions. Partnering to win: You'll collaborate closely with Sales, Account teams … opportunities: You'll identify upsell and cross-sell potential within accounts - turning good partnerships into great ones. Shaping the product roadmap: You'll translate customer insights and market needs into clear, actionable inputs for Product teams. Connecting teams and ideas: You'll act as the glue between Product, Commercial ...

tools such as Microsoft Copilot to draft responses, summarise queries, and improve response times. Becomes a superuser in Zoho CRM, supporting marketing through reporting, customer insights, and content creation. Utilise AI-powered analytics to generate reports, identify trends, and enhance customer engagement strategies. Collaborate with the finance team ...