5 of 5 Customer Insight Jobs in Scotland

Hybrid - West Lothian (2x days per week) Are you an experienced CRM and loyalty professional looking to take ownership of customer engagement strategy at scale? This is an exciting leadership opportunity to shape the future of a well-established omnichannel retail business, driving loyalty, retention, personalisation, and CRM transformation … initiatives across multiple customer touchpoints. The Company They are a leading consumer retail business with a strong presence across the UK and Ireland. With a highly engaged customer base and a continued investment in digital, CRM, and customer experience, they are focused on delivering exceptional customer ...

looking for an experienced Digital Experience Lead to join a growing ecommerce business where you'll play a key role in improving online customer journeys, increasing conversion performance, and leading a culture of experimentation and continuous optimisation. This is an exciting opportunity for someone who combines UX thinking, commercial … content, CRM and development teams to deliver meaningful improvements that positively impact both customers and business performance. The Role: Lead the optimisation of key customer journeys across multiple ecommerce websites. Identify customer pain points and opportunities through analytics, customer insight and behavioural data. Develop wireframes, prototypes ...

between business strategy and modern data platforms, helping to design, build and govern enterprise-wide analytical solutions that support regulatory reporting, risk management, customer insight, operational efficiency and strategic decision-making. Working closely with stakeholders across the business, you'll help establish data as a strategic asset while … data lineage, quality, traceability and metadata management. Develop and maintain data models, business glossaries, process documentation and data dictionaries. Support regulatory reporting, risk analytics, customer insight and operational reporting initiatives. Identify opportunities for automation and improved business decision-making through data. Promote data literacy and champion best practice ...

high‐quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data‐driven mindset 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups ...

lead conversion rate optimisation across our eCommerce brands, Wholesale Domestic and Top Radiators. You'll own the CRO strategy, identify opportunities to improve customer journeys, and drive measurable growth in conversion rate, AOV, and overall website performance. Key Responsibilities Own and deliver the CRO roadmap across both websites. Analyse … customer behaviour and identify conversion barriers. Plan, execute, and evaluate A/B and multivariate tests. Use analytics and customer insights to drive optimisation decisions. Define UX, content, and functionality requirements to improve performance. Monitor and report on key KPIs including conversion rate, funnel performance, and AOV. Collaborate ...