21 of 21 Customer Insight Jobs in Scotland

Description Shape products and partnerships used by millions Banking is changing faster than ever. New technologies, changing customer expectations and the rise of AI are transforming how people manage, save, spend, invest and borrow money. To stay ahead, we need talented people who can turn customer insight … products and experiences. Our Product and Partnerships Graduate Scheme is designed to develop the next generation of product leaders: curious thinkers, data explorers and customer-first creators who can turn insight into innovation. You’ll learn how products are created, prioritised, launched and continually improved. You’ll work ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

/day IR35: Inside IR35 Duration: 6 months Role Overview We are looking for an experienced Conversational Designer to support the design of customer-service conversations across the voice channel within a large organisation. The role will focus on designing end-to-end customer journeys across …/voice, human agents and escalation , ensuring conversations are natural, effective and aligned to business and customer needs. Key Responsibilities Analyse call recordings, transcripts and customer research to identify customer needs, pain points and opportunities. Design end-to-end conversational journeys across AI, voice/IVR, agents ...

Motability Operations Ltd is seeking a customer insight & analytics specialist to lead the design and delivery of an outcomes insight programme that demonstrates customers understand MO products, services and communications. The role sits in the Customer Insight & Analytics team and reports to the CX Insight Lead. You will work closely with Legal & Compliance, In-life Customer Service, Operations, Finance, Marketing Communications, CX and Tech to bring together customer research, behavioural #J-18808-Ljbffr ...

most demanding network environments around. Whats on offer Salary up to £70,000 Remote UK working with occasional travel to Edinburgh, London and customer sites Pension scheme Life assurance Private medical insurance Enhanced parental leave Generous holiday, plus your birthday off The role This is a dedicated, seconded position. … source of product knowledge. Youll sit within the Professional Services team, which takes over every account after deployment. Your job is to give the customer a truly white-glove experience. That means owning every issue that comes up, making sure it reaches the right people (SOC, Development or Professional ...

passionate about Rec Tech and believe there’s always a smarter way to work. As a Customer Success Tech Expert you’re our go-to specialist for helping customers tackle their most complex challenges - using your deep knowledge of recruitment processes and technology to turn big ideas into practical … just be answering questions: you'll challenge the status quo, rethink processes and uncover opportunities that deliver real business value. From solving complex customer challenges to developing initiatives that benefit our wider customer base, you’ll help shape how we deliver Customer Success at scale. ...

About the role: PwC helps organisations achieve sustainable growth by combining strategy, customer insight, technology, and AI to create value for customers, employees, partners, and shareholders. Within the CLT Consulting team, you will work with leading consumer goods businesses to deliver commercial transformation programmes that drive growth, improve … customer experience, enhance operational efficiency, and embed AI-enabled ways of working. This role plays a key part in shaping and enhancing PwC’s AI proposition in the Consumer Goods and front-office consulting market, developing innovative offerings and accelerating AI adoption across clients and the firm. ...

experienced IT Service Delivery leader with a passion for building and leading high-performing teams, driving operational excellence, and delivering exceptional customer experiences? Our manufacturing customer seeks an IT Service Delivery Leader to shape the next phase of global IT service delivery capability. This is a key role … responsible for delivering stable, efficient and customer-focused services across the organisation. You'll provide visible leadership across the IT Service Desk (c. 12 people + 3rd parties globally), ensuring your colleagues receive a consistent, high-quality technology experience. You’ll provide leadership and accountability for the delivery ...

millions of people. We are looking for an experienced Product Director to shape product strategy, drive portfolio performance and lead the successful delivery of customer value across multiple products and markets. This is a highly visible leadership role for someone who combines strategic thinking with strong execution. You will … influence senior stakeholders, balance commercial opportunities with customer needs, and ensure product investment decisions deliver measurable outcomes. What you'll be doing Define and lead product strategy across multiple portfolios and markets Shape roadmap priorities using customer insight, market evidence and business objectives Deliver portfolio commitments within ...

Senior Product Manager at Reachdesk, you’ll play a pivotal role in shaping the Reachdesk Platform. You will be accountable for turning complex customer and business problems into software products that deliver measurable impact. Reporting to the Chief Product Officer, you’ll lead product initiatives end-to-end, from … successfully launched, adopted, and delivers the outcomes we set out to achieve. If you enjoy solving difficult problems, taking ownership, and moving comfortably between customer, technical, and business conversations, you’ll thrive in this role. Responsibilities Set product direction and priorities , bringing together company goals, internal stakeholder needs, customer ...

with key stakeholders across the Architecture, Engineering and Construction (AEC) industries. Reporting to the Head of UK & Ireland, you will lead sales efforts and customer success across UK accounts, promoting solutions that enable significant reductions in energy consumption and carbon emissions across the built environment. To succeed in this … their workflows Lead pricing and contract negotiations, ensuring favourable terms and timely deal closures Work closely with EMEA sales, sales engineering, product, technical support, customer success and revenue operations teams to improve internal sales performance Stay informed on industry trends, regulations and competitive offerings Provide thought leadership to customers ...

term contract to provide maternity cover and play a key role in driving our digital marketing performance across CRM, paid media, e‐commerce and customer engagement. If you're a curious marketer who loves combining creativity with data, enjoys spotting opportunities others might miss and gets a buzz from … sitting on the sidelines. You'll be at the heart of shaping how our brands connect with consumers online, creating meaningful customer journeys and helping us make smarter, more informed marketing decisions. One day you could be launching a high‐performing paid social campaign, the next optimising an email ...

minded Product Marketing Manager to join our Strategic Marketing team in Edinburgh, reporting to the VP of Strategic Marketing. You will translate market and customer insights into differentiated semiconductor products and compelling value propositions across the product lifecycle. You will work across Engineering, Business Development and Field Application Engineering ...

reporting directly to the VP of Strategic Marketing. Working across Strategic Marketing, Engineering, Business Development and Field Application Engineering, you will help translate market, customer and technology insights into differentiated semiconductor products and compelling value propositions. From analysing emerging market requirements and competitive technologies to supporting product definition, business … broad, high-impact role spanning the product lifecycle of Dukosi's Cell Monitoring System. You will play an important role in connecting customer and market needs with Dukosi's product innovation and commercial objectives. KEY DUTIES Product definition and positioning: Contribute to the development of differentiated, competitive product concepts ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers … enhancements and the shift towards AI‐driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future‐fit patterns. You will work closely with architects, product owners and stakeholders ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

business value engineering team, you'll play a critical role in shaping the direction of this high-impact function. What You'll Be Doing: Customer Insights : Collaborate with customers to uncover new opportunities for growth and profitability through personalized storytelling. Value Quantification : Develop compelling ROI/TCO models that … value management, consulting, or engineering; deep understanding of building quantitative and qualitative analyses. Data Storytelling Skills : Ability to analyze complex data sets, create compelling customer-facing stories, and communicate findings effectively from technical to executive level audiences. Cross-Functional Collaboration : Experience partnering with GTM leaders (Sales, Customer Success ...

role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future. What you’ll do Privacy Governance: Develop, maintain … help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice ...

stakeholders in pre‐sales technical conversations and long‐term relationship management. Design, develop, and oversee solutions to ensure successful deployment of Kosli, meeting customer control and audit requirements. Develop end‐user documentation, tutorials, blog posts, and videos explaining the capabilities of Kosli. Provide product feedback to the engineering team … contributing to the product roadmap with customer insights. Help shape Kosli’s service offerings, including training and onboarding programs for new customers. Support marketing efforts through content creation, including blog posts, webinars, and live events. Collaborate in the Sales and Field Services Team to deliver exceptional customer service. ...

team that wants to make the world a better place Work for a company built on an inspirational, sustainable business culture Help shape the customer experience for the UK market while working with innovative EV charging technology Contribute to a growing knowledge base and directly influence improvements to products … Build strong knowledge of Easee products, systems and support processes. Establish trusted relationships with UK installers, partners and end users. Deliver timely, accurate and customer-focused support and ensure that inquiries are followed through to resolution. Balancing technical troubleshooting, customer expectations and efficient case handling across multiple channels. ...