22 of 22 Customer Insight Jobs in Scotland

Strategic ER | Enterprise Customer Success | Data & Insight | ARR GrowthTurn Employee Relations Expertise Into Measurable Customer Value.Can you combine credible Employee Relations expertise with commercial Customer Success capability Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges … shape improvements and demonstrate measurable value Have you successfully grown customer ARR through strategic upselling and cross-selling At AdviserPlus, we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers.This is a commercially focused Customer ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers. This ...

Motability Operations Ltd is seeking a customer insight & analytics specialist to lead the design and delivery of an outcomes insight programme that demonstrates customers understand MO products, services and communications. The role sits in the Customer Insight & Analytics team and reports to the CX Insight Lead. You will work closely with Legal & Compliance, In-life Customer Service, Operations, Finance, Marketing Communications, CX and Tech to bring together customer research, behavioural #J-18808-Ljbffr ...

your name on itAs a Lead Product Designer at FanDuel, you are a trusted design leader responsible for raising design quality and driving meaningful customer impact across multiple teams or product areas. You combine exceptional craft, strategic thinking, systems design, customer insight, and cross-functional leadership … solve complex customer and business problems. While remaining hands-on, your impact extends to elevating the work of others - you improve ways of working, influence product direction, strengthen design systems and practices, and help teams consistently deliver exceptional customer experiences. You are expected to operate with a high ...

join a growing, product-led software business operating within a highly specialised industry. The organisation develops a complex platform used by an international customer base and is continuing to invest in its product and services as it grows. This is a varied, customer-facing role where … Company This is a well-established software business operating within a specialist market where its technology plays an important role in supporting complex customer operations. The organisation is part of a wider international software group, giving it the backing and stability of a larger organisation while retaining the agility ...

About the role: PwC helps organisations achieve sustainable growth by combining strategy, customer insight, technology, and AI to create value for customers, employees, partners, and shareholders. Within the CLT Consulting team, you will work with leading consumer goods businesses to deliver commercial transformation programmes that drive growth, improve … customer experience, enhance operational efficiency, and embed AI-enabled ways of working. This role plays a key part in shaping and enhancing PwC’s AI proposition in the Consumer Goods and front-office consulting market, developing innovative offerings and accelerating AI adoption across clients and the firm. ...

experienced IT Service Delivery leader with a passion for building and leading high-performing teams, driving operational excellence, and delivering exceptional customer experiences? Our manufacturing customer seeks an IT Service Delivery Leader to shape the next phase of global IT service delivery capability. This is a key role … responsible for delivering stable, efficient and customer-focused services across the organisation. You'll provide visible leadership across the IT Service Desk (c. 12 people + 3rd parties globally), ensuring your colleagues receive a consistent, high-quality technology experience. You'll provide leadership and accountability for the delivery ...

Group Product Manager. You will work closely with a Technical Lead, Product Designer and Engineering team to define and deliver solutions that create measurable customer value. As a Product Manager, your stakeholders will be both internal and external. Dayshape is a single-product company, meaning Product Management works closely … with Engineering, Customer Success, Professional Services, Sales, Marketing and Support to balance customer needs, technical opportunities and commercial priorities. Externally, you'll spend significant time with customers, building deep empathy for the challenges they face. You'll lead workshops, conduct discovery, validate ideas and use evidence to shape ...

environmentExperience in delivering solution architecture within an organisation’s sales and/or service functions, leveraging the following Microsoft Dynamics 365 modules:Sales (essential)Customer Service (essential)Field Service (preferred)Marketing/Customer Insights – Journeys (preferred)Customer Insights – Data (preferred)Omnichannel for Customer Service (preferred)Experience … following:Microsoft Copilot Studio – designing, building and deploying custom Copilots and agents integrated with Dynamics 365 CRM processesDynamics 365 Copilot features in Sales and Customer Service (e.g. AI-generated summaries, email drafting, case resolution suggestions, real-time agent assist)AI Builder – document processing, prediction models, and form recognition within ...

environmentExperience in delivering solution architecture within an organisation’s sales and/or service functions, leveraging the following Microsoft Dynamics 365 modules:Sales (essential)Customer Service (essential)Field Service (preferred)Marketing/Customer Insights – Journeys (preferred)Customer Insights – Data (preferred)Omnichannel for Customer Service (preferred)Experience … following:Microsoft Copilot Studio – designing, building and deploying custom Copilots and agents integrated with Dynamics 365 CRM processesDynamics 365 Copilot features in Sales and Customer Service (e.g. AI-generated summaries, email drafting, case resolution suggestions, real-time agent assist)AI Builder – document processing, prediction models, and form recognition within ...

speed digital electronics, FPGA solutions, embedded software and application software. Build and automate product testing and characterisation using Python, developing repeatable test plans and customer-facing technical reports. Support customers and partners with technical evaluations, demonstrations, training, integration and first-line technical support. Represent the company at customer sites, trade shows and industry events, feeding customer insight back into product development and engineering Technical Requirements Degree in Electronics Engineering or a related subject, with some relevant industry, internship or project experience. Exposure to electronics design, including schematic capture (e.g. Altium/OrCAD) and hands ...

This role combines deep airline industry knowledge with strong technical understanding to help partners successfully adopt our platform capabilities, influence product direction through market insight, and ensure strategic decisions are built on solid commercial and technical foundations. Working closely with Commercial leadership, this person will turn high-level strategy … proposals, challenge assumptions and develop practical recommendations. Comfortable working across multiple disciplines, bringing together commercial, technical and operational perspectives. Experience influencing product direction through customer insight and market knowledge. Excellent stakeholder management skills with the ability to build credibility across senior commercial, product and engineering teams. Naturally curious ...

develop long-term investment plans, including 30-year asset strategies, capital programmes and reinvestment priorities. Provide intelligence on components, energy needs, disrepair trends, and customer insights to support evidence-based decision making. Advise on asset viability, net present value, component life assumptions and strategic options appraisals. Assist the Head ...

staff engagement and training challenges turnover, onboarding time, compliance risk and translate them into a clear case for the platform. Work closely with customer success post-sale to ensure smooth handover, strong adoption, and renewal/upsell opportunities. Feed market and customer insight back into product ...

with REST API endpoints to provide recommendations based on data pipelines, ML Model and infrastructure that power analytics, machine learning, and drive business and customer insights across the company. In this role, you’ll contribute to the design, development, and maintenance of reliable Fraud recommendation applications while collaborating with ...

insurance does not need more data. It needs more insight. ABOUT BROKER INSIGHTS Broker Insights is a leading provider of data analytics and market insight for the global commercial insurance industry. Our award-winning platform, Broker Insights VISIONTM, compiles and standardises commercial insurance market data, enabling brokers and insurers … back cleanly once it has landed. WHAT YOU WILL DO Strategy for your areas • Identify high-impact opportunities through data analysis, market intelligence and customer insights. • Own the strategy and roadmap for the problem areas assigned to you, and defend the trade-offs to the exec team, to customers ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

system-level requirements. Generate, qualify, and drive a strategic opportunity pipeline to support future design wins and long-term revenue growth. Translate market and customer insights into Market Requirements Documents (MRDs) and influence the definition of future microcontroller, software, and system solutions. Drive alignment across product management … software, and applications teams to ensure timely execution of strategic initiatives and customer requirements. Communicate the value and differentiation of NXP hardware and software solutions, including system-level interoperability and ecosystem benefits. Support business case development, market analysis, and prioritization of investments for future product roadmaps. Monitor competitive solutions ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

Commercial teams, you'll use a combination of design expertise, AI-powered creative tools and data-driven decision making to deliver content that enhances customer experience, strengthens our brand and drives commercial performance. You'll help establish new ways of working by leveraging AI to accelerate content production, automate … assisted creative tools to accelerate content production while maintaining exceptional quality and brand consistency. Optimise visual merchandising across the ecommerce website to improve customer experience and commercial performance. Collaborate with Ecommerce, Marketing and Trading teams to support product launches, promotions and seasonal campaigns. Build and maintain reusable design templates ...

stakeholders in pre‐sales technical conversations and long‐term relationship management. Design, develop, and oversee solutions to ensure successful deployment of Kosli, meeting customer control and audit requirements. Develop end‐user documentation, tutorials, blog posts, and videos explaining the capabilities of Kosli. Provide product feedback to the engineering team … contributing to the product roadmap with customer insights. Help shape Kosli’s service offerings, including training and onboarding programs for new customers. Support marketing efforts through content creation, including blog posts, webinars, and live events. Collaborate in the Sales and Field Services Team to deliver exceptional customer service. ...