22 of 22 Customer Insight Jobs in Scotland

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people … countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will ...

Hybrid - West Lothian (2x days per week) Are you an experienced CRM and loyalty professional looking to take ownership of customer engagement strategy at scale? This is an exciting leadership opportunity to shape the future of a well-established omnichannel retail business, driving loyalty, retention, personalisation, and CRM transformation … initiatives across multiple customer touchpoints. The Company They are a leading consumer retail business with a strong presence across the UK and Ireland. With a highly engaged customer base and a continued investment in digital, CRM, and customer experience, they are focused on delivering exceptional customer ...

Pension + 42 days annual holidayYour new roleWorking for the Registers of Scotland, this role will lead the development of a clear roadmap for customer data products and licensing, supporting the organisation's commercial strategy, customer service, responsible data use, innovation, and growth.The postholder will work closely with … client account function to ensure customer insight, account intelligence, service feedback and commercial opportunities inform the customer data product roadmap and route-to market activity, and line management responsibility is likely as the function and operating model develop.About the OrganisationRegisters of Scotland (RoS) manages 21 land, property ...

days annual holiday Your new role Working for the Registers of Scotland, this role will lead the development of a clear roadmap for customer data products and licensing, supporting the organisation's commercial strategy, customer service, responsible data use, innovation, and growth. The postholder will work closely with … client account function to ensure customer insight, account intelligence, service feedback and commercial opportunities inform the customer data product roadmap and route-to market activity, and line management responsibility is likely as the function and operating model develop. About the Organisation Registers of Scotland (RoS) manages ...

environmentExperience in delivering solution architecture within an organisation’s sales and/or service functions, leveraging the following Microsoft Dynamics 365 modules:Sales (essential)Customer Service (essential)Field Service (preferred)Marketing/Customer Insights – Journeys (preferred)Customer Insights – Data (preferred)Omnichannel for Customer Service (preferred)Experience … following:Microsoft Copilot Studio – designing, building and deploying custom Copilots and agents integrated with Dynamics 365 CRM processesDynamics 365 Copilot features in Sales and Customer Service (e.g. AI-generated summaries, email drafting, case resolution suggestions, real-time agent assist)AI Builder – document processing, prediction models, and form recognition within ...

environmentExperience in delivering solution architecture within an organisation’s sales and/or service functions, leveraging the following Microsoft Dynamics 365 modules:Sales (essential)Customer Service (essential)Field Service (preferred)Marketing/Customer Insights – Journeys (preferred)Customer Insights – Data (preferred)Omnichannel for Customer Service (preferred)Experience … following:Microsoft Copilot Studio – designing, building and deploying custom Copilots and agents integrated with Dynamics 365 CRM processesDynamics 365 Copilot features in Sales and Customer Service (e.g. AI-generated summaries, email drafting, case resolution suggestions, real-time agent assist)AI Builder – document processing, prediction models, and form recognition within ...

customers, helping them maximise the value of their technology investments while building strong, long-term partnerships. You'll combine technical expertise, strategic thinking, and customer advocacy to drive adoption, optimise performance, and shape future technology roadmaps.You'll:Build trusted relationships with customers and become their go-to technical advisor.Develop … maximise the value of iomart's managed services and technology solutions.Lead engaging service reviews, providing insights, recommendations, and clear next steps.Identify opportunities to enhance customer outcomes through cloud, security, infrastructure, and professional services solutions.Partner closely with Service Desk, Engineering, and Security teams to deliver an exceptional customer experience.Use ...

This role combines deep airline industry knowledge with strong technical understanding to help partners successfully adopt our platform capabilities, influence product direction through market insight, and ensure strategic decisions are built on solid commercial and technical foundations. Working closely with Commercial leadership, this person will turn high-level strategy … proposals, challenge assumptions and develop practical recommendations. Comfortable working across multiple disciplines, bringing together commercial, technical and operational perspectives. Experience influencing product direction through customer insight and market knowledge. Excellent stakeholder management skills with the ability to build credibility across senior commercial, product and engineering teams. Naturally curious ...

high‐quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data‐driven mindset 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups ...

with REST API endpoints to provide recommendations based on data pipelines, ML Model and infrastructure that power analytics, machine learning, and drive business and customer insights across the company. In this role, you’ll contribute to the design, development, and maintenance of reliable Fraud recommendation applications while collaborating with ...

deliver and scale sector solutions that address the most important challenges and opportunities within our chosen sectors. Sitting at the intersection of customer insight, technology, commercial strategy, and organisational collaboration, you will act as the focal point that connects sector strategy, customer needs and technical capability. … deliver a portfolio of sector-led solutions that support our growth ambitions. As a leader, you will create an environment where Solutions Engineering excellence, customer/sector understanding and commercial thinking are combined to solve complex problems. You will be comfortable engaging with customers, influencing stakeholders across the business ...

offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house … teams: Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product.User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement.Develop and maintain the roadmap prioritise ...

insurance does not need more data. It needs more insight. ABOUT BROKER INSIGHTS Broker Insights is a leading provider of data analytics and market insight for the global commercial insurance industry. Our award-winning platform, Broker Insights VISIONTM, compiles and standardises commercial insurance market data, enabling brokers and insurers … back cleanly once it has landed. WHAT YOU WILL DO Strategy for your areas • Identify high-impact opportunities through data analysis, market intelligence and customer insights. • Own the strategy and roadmap for the problem areas assigned to you, and defend the trade-offs to the exec team, to customers ...

Domino Printing Sciences seeks a Head of Sector Solutions to shape how we deliver and scale sector offerings, connecting customer insight, technology strategy, and commercial planning. This role drives a portfolio of sector-led solutions designed to be deployed broadly, while building aligned teams and trusted relationships across ...

Domino Printing Sciences plc is seeking a Head of Sector Solutions to shape scalable sector-led offerings that connect customer insight, technology and commercial strategy. You will lead multidisciplinary teams, influence stakeholders, and drive value for customers by delivering solutions that are designed once and deployed many times. ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

adjustments including hybrid working expectations in line with our Flexibility Works policy. About the Role:Join Lloyds Banking Group’s Marketing Effectiveness team within Customer Insights, Planning & Effectiveness in the Brands, Marketing & Experience (BMX) function.We’re looking for an experienced experimentation and measurement specialist to help shape … test, learn and optimise marketing activity across the customer journey. The primary focus of this role is experimentation design, with a close secondary focus on measuring targeted and 1:1 activity.You’ll work across a range of experimentation approaches including geo-based tests, pre-post analysis, synthetic controls, brand ...

Cable Containment, IT Racks, Fiber & Copper connectivity, KVMs, ATS, and Software—complementing Eaton’s leadership in single-phase UPS solutions.We serve a broad customer base across EMEA, from small IT users to hyperscale data centres, through IT and electrical channels, as well as selected large direct accounts.What … contractors, VARs)Develop and execute route-to-market strategies to maximise opportunitiesBuild and manage a strong sales pipeline via CRM, engaging key decision-makersLead customer projects (solution positioning, tenders, pricing, deployment follow-up)Provide market and customer insights to support product strategy and forecastsQualificationsEngineering degree preferred10+ years’ experience ...

strong stakeholder management skills, and a mindset focused on effective and measurable marketing initiatives.Main responsibilities incl. deliverablesStrategic Marketing: Partner the operational units through a customer and market-oriented approach. Align marketing initiatives with business priorities, revenue targets, and market expansion plans. Offer comprehensive advice on all marketing activities, develop … implement strategic marketing plans tailored to the regional business needs.Market insights: You leverage market data, customer insights, and competitive intelligence to provide regional insights for the regional product marketing strategies, positioning, messaging, and go-to-market plans for Industry & Infrastructure services and solutions. You actively provide regional (customer ...

management skills, and a mindset focused on effective and measurable marketing initiatives. Main responsibilities incl. deliverables Strategic Marketing: Partner the operational units through a customer and market-oriented approach. Align marketing initiatives with business priorities, revenue targets, and market expansion plans. Offer comprehensive advice on all marketing activities, develop … implement strategic marketing plans tailored to the regional business needs. Market insights: You leverage market data, customer insights, and competitive intelligence to provide regional insights for the regional product marketing strategies, positioning, messaging, and go-to-market plans for Industry & Infrastructure services and solutions. You actively provide regional (customer ...

role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.What you’ll doAgile Enablement & Coaching Support: Support teams … help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice ...

manufacturer who are seeking a Connectivity Specialist to help shape the future of connected healthcare. This is an exciting opportunity to combine technical expertise, customer engagement, and project leadership to deliver innovative digital integration solutions that improve patient care. You will work with clinical, IT, and commercial teams … Specialist Bring Your Healthcare Technology Expertise – With 3+ years’ experience in healthcare IT, connected medical devices, or digital health, use your technical knowledge and customer-focused approach to deliver solutions that improve patient care and healthcare outcomes. Drive Seamless Connectivity and System Integration – Apply your understanding of healthcare ...