1 to 25 of 343 Customer Insight Jobs in the UK

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Intelligence and Insights Expert At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for … flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. Role: The Customer Intelligence & Insights Expert plays a key role in Honda's transformation to a Futureproof & Profitable Sales Model, centred on the Customer, Built Once for Europe, and Delivered Seamlessly … Across Retail & Digital Environments. This is a newly created function within the Customer Engagement Division, designed to turn data into direction, with insight that sharpens journeys, fuels decisions, and ensures we stay customer-first. The role exists to maximise revenue by identifying what works, where to invest, and how to continually improve. It spans everything from strategic More ❯

Customer Insight Analyst Location: Leeds (Hybrid – 1 day per week in office) Salary: Up to £45,000 (depending on experience) The Company A well-established digital platform with over a million active users across the UK, offering technology-led subscription services in a fast-scaling consumer market. Known for its innovation in healthcare and eCommerce, the business has … seen rapid growth in recent years and is continuing to expand its analytics capabilities. The Customer Insight Analyst will play a key role in shaping customer and marketing strategies by translating behavioural data into commercial insight. The Role This is a hands-on role focusing on customer analytics, segmentation, and marketing performance. You’ll be responsible … for building dashboards, analysing behavioural trends, and guiding strategic decisions across acquisition, retention, and customer lifetime value. The role suits an analyst who’s confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders. Key Responsibilities Deliver insight to support acquisition, retention, and growth strategies Build and maintain More ❯

Job Title: Connected Car Customer Experience Design Manager - (phone number removed) Department : Commercial/Vehicle Connected Services Location: Warwickshire The Opportunity This is an exciting opportunity within the Vehicle Connected Services (VCS) Strategy team. As Customer Experience Design Manager, you'll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every … touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you'll represent our client's needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. You'll be responsible for continually developing … and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end to end approach is defined and delivered with the overall goal to remove friction, reduce More ❯

career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Introduction to team: Customer Advocacy empowers Product teams with a 360 view of the customer experience-across both Partner and Traveler journeys. We champion the voice of the customer by elevating … data-informed, cross-journey pain points to build awareness, understanding and inspire action. Our mission is to support high-quality customer experiences through integrated thinking and holistic improvements that resonate for our customers and across Expedia Group. We're looking for a passionate and analytical Experience Insights Manager to join our team. As an advocate for the customer, you'll transform raw data and feedback into powerful actionable insights that drive meaningful improvements across our products, communications, and policies with the goal to deliver high-quality customer experiences. Your keen ability to understand and articulate customer needs will be instrumental in shaping strategic decisions and elevating the Expedia Group experience for millions of travelers and More ❯

Client Insight Strategist The Opportunity We’re looking for a Client Insight Strategist to join our growing team. This role sits at the intersection of data, strategy, and client engagement—perfect for someone who thrives on turning numbers into narratives and insights into action. You will partner closely with our analytics, client and data actuation teams to uncover … key customer insights, build data-led stories, and deliver recommendations that drive measurable marketing outcomes for our clients. This is a client-facing role requiring both analytical credibility and confident communication skills. Key Responsibilities • Insight Development: Translate complex data into simple, impactful insights that inform client marketing strategy. • Client Engagement: At times lead the presentation of insights to … implications, and recommendations. • Collaboration: Work with analytics and data teams to define business questions, validate hypotheses, and design segmentation and modelling solutions. • Strategic Thinking: Apply a strategic lens to customer data—identifying opportunities for growth, retention, and personalization. • Reporting & Storytelling: Help to build and deliver insightful reports, dashboards, and presentations that engage both technical and non-technical audiences. • Continuous More ❯

Customer Insight Analyst | Leeds (Hybrid) 💸 £38,000–£45,000 + up to 10% bonus 🏢 1 day/week in Leeds office We’re working with a growing UK brand looking to add a Customer Insight Analyst to their data team. This is a brand-new role focused on delivering actionable insights to shape marketing and CRM … strategy. You’ll partner closely with marketing teams, digging into data around churn, reactivation, CLTV, and customer behaviour across a large user base (~1.6M customers). What they’re looking for: Strong SQL + Tableau (Power BI/Looker also fine) Insight-led mindset Experience influencing marketing/CRM strategy Bonus: Retail/pharma experience, GA4 knowledge Interview … process: Informal intro with Head of Insight Task: Analyse customer data & present back insights Keen to hear more? Apply via the link on this page More ❯

Customer Insight Analyst Manchester (Hybrid - 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You'll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams More ❯

service offerings. As a core member of the executive team, the CPO will lead the Product Management function, build and empower high-performing teams, and drive innovation through deep customer insight and strong collaboration with Engineering, Commercial, and Regional teams. This role will be pivotal in delivering profitable growth, enhanced customer satisfaction, sustained market leadership, and a … committed to making a meaningful impact for our customers, our industry, and the planet. Role Overview The CPO will lead the development of product strategies across multiple markets and customer segments. This includes aligning with Camlin’s corporate vision, fostering innovation, and ensuring a cohesive and scalable approach to product lifecycle management that maximises customer value and commercial … outcomes. Working in close partnership with the CTO and Regional Heads, the CPO will ensure the product function is deeply informed by market and customer insight, aligned with Camlin’s investment strategy, and focused on long-term value creation. This role requires a visionary, hands-on leader who is as comfortable in strategy rooms as they are in More ❯

service offerings. As a core member of the executive team, the CPO will lead the Product Management function, build and empower high-performing teams, and drive innovation through deep customer insight and strong collaboration with Engineering, Commercial, and Regional teams. This role will be pivotal in delivering profitable growth, enhanced customer satisfaction, sustained market leadership, and a … committed to making a meaningful impact for our customers, our industry, and the planet. Role Overview The CPO will lead the development of product strategies across multiple markets and customer segments. This includes aligning with Camlin’s corporate vision, fostering innovation, and ensuring a cohesive and scalable approach to product lifecycle management that maximises customer value and commercial … outcomes. Working in close partnership with the CTO and Regional Heads, the CPO will ensure the product function is deeply informed by market and customer insight, aligned with Camlin’s investment strategy, and focused on long-term value creation. This role requires a visionary, hands-on leader who is as comfortable in strategy rooms as they are in More ❯

centre and workspace technologies. Reporting to the Head of Sales, the Account Manager plays a key role in managing the day-to-day relationships and operational success of clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication Collaborating closely with Strategy and … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account. This role requires strong organisational skills, attention to detail, and the … ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues. Customer Satisfaction: Delivering a high-quality experiences through responsive communication and reliable relationship management Account Retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management Revenue Growth: Identifying upsell or cross-sell opportunities to More ❯

service offerings. As a core member of the executive team, the CPO will lead the Product Management function, build and empower high-performing teams, and drive innovation through deep customer insight and strong collaboration with Engineering, Commercial, and Regional teams. This role will be pivotal in delivering profitable growth, enhanced customer satisfaction, sustained market leadership, and a … committed to making a meaningful impact for our customers, our industry, and the planet. Role Overview The CPO will lead the development of product strategies across multiple markets and customer segments. This includes aligning with Camlin's corporate vision, fostering innovation, and ensuring a cohesive and scalable approach to product lifecycle management that maximises customer value and commercial … outcomes. Working in close partnership with the CTO and Regional Heads, the CPO will ensure the product function is deeply informed by market and customer insight, aligned with Camlin's investment strategy, and focused on long-term value creation. This role requires a visionary, hands-on leader who is as comfortable in strategy rooms as they are in More ❯

firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Manager within BCG's Center for Customer Insight (CCI) and a leader on the CCI Vantage team, you will spearhead efforts to expand, modernize, and commercialize our brand research methodologies and our portfolio of "insights … social listening tools, digital and search analytics, web scraping, and cultural foresight platforms). You will play a pivotal role in evolving CCI's branding offers, ensuring they are insight-rich, data-driven, and relevant to the challenges facing today's leading brands. You will collaborate closely with commercial leadership, topic leaders, and BCG case teams to scale adoption … digital, and primary research sources Collaborate with CCI Vantage and commercial leaders to modernize and scale BCG's brand strategy IP and offer suite, infusing modern data sources and insight techniques Serve as a champion and educator for BCG's "insights infusion" portfolio of tools, helping expand awareness and usage across industries and practice areas Develop and deploy new More ❯

Be Doing Own & Drive Product Strategy Define and communicate a compelling roadmap aligned with business goals Translate long-term company strategy into short- and medium-term product priorities Deepen Customer Insight & Market Fit Set up scalable product discovery frameworks and continuous customer insight programs Drive experimentation and research that fuels product-market fit and innovation Deliver … Proven track record of defining and executing You understand how to align product direction with financial goals and broader business objectives. Data-Informed Decision Maker - Skilled at leveraging data, customer insights, and competitive intelligence to guide product priorities. Comfortable working with tools like SQL, Mixpanel, Amplitude, or Looker. Strong Business Acumen - You understand unit economics, pricing models, cost structures … designed and implemented scalable product processes that support discovery, delivery, and iteration in fast-paced environments. Cross-Functional Leader - You collaborate seamlessly across Product, Design, Engineering, Sales, Marketing, and Customer Success. You can rally teams and stakeholders around a shared vision and drive execution forward. Customer-Centric - Deep discovery expertise with a passion for uncovering user pain points More ❯

Annual Insurances vertical - including Confused.com. This is a senior strategic role, responsible for embedding design thinking into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products … strategy to the details of a quote journey. What you'll be doing: Business Strategy & Design Thinking Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. Team Leadership & Development Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of … clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps that deliver measurable value and support innovation at pace. Customer Acquisition & Retention Lead cross-functional initiatives to improve acquisition, retention, and product density. Align More ❯

Responsibilities (Text Only) Responsibilities: Customer Relationship Management - Lead by example to proactively develop relationships to further Microsoft's customer success goals with key customers, partners, and internal contacts. Customer Success Leadership - Customer Strategy and Growth - Drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Develop a team culture by identifying and sharing customer insights and opportunities with the Account Team and Support sellers to generate new growth and consumption opportunities. Customer Success Leadership and Consumption Leadership - Coach a team to support customer adoption and active usage of Microsoft products and services aligned with outcomes and objectives within customer success plans. Customer Success Leadership - Delivery and Program Management - Manage a repeatable and predictable business by coaching on program planning, customer-facing reviews, and managing stakeholder and executive expectations through the delivery of a Customer Success Plan. Prioritize engagements to meet customer outcomes and account priorities. Technical Relevance - Stay current with industry and Microsoft technical More ❯

Digital Market Insight Manager - Digital Engagement page is loaded Digital Market Insight Manager - Digital Engagement Apply locations Bristol Birmingham Glasgow Manchester York time type Full time posted on Posted Yesterday time left to apply End Date: August 9, 2025 (12 days left to apply) job requisition id 139354 End Date Friday 08 August 2025 Salary Range … support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Digital Market Insight Manager - Digital Engagement LOCATION: Bristol, Birmingham, Leeds, Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About … digital bank with over 20 million active users. Moving into 2025 and beyond, driving the mobile first agenda continues to be a key part of LBG's strategic focus. Customer expectations are continuing to evolve, and more customers than ever are interacting online. The Digital Engagement team is at the heart of serving and supporting customers and colleagues, and More ❯

Customer & CRM Analyst | Hybrid – West Berkshire Reports to: Head of Data & Insights An opportunity to join a well-established, direct-to-consumer wine retailer at a pivotal point in their data journey. This role is all about bringing customer insights to life and helping shape smarter CRM decisions across three well-known brands. The Business A leader in … customers – and data sits at the heart of how they do it. The business operates several well-known wine brands under its umbrella, and is now looking to take customer analytics to the next level. This is a role made for wine lovers, and the benefits ensure that you won't miss out on a sample or two! The … Situation This new role is the first dedicated Customer/CRM Analyst position – a crucial step in better understanding and engaging their large customer base. You'll join a team that also includes an eCommerce Analyst and a Product/Merchandise Analyst. The role will sit at the heart of the commercial team , working across CRM, Finance, BI More ❯

and MBNA brands. Senior Data Analyst - Commercial Performance analyst is a varied and multi-faceted role. You will provide commercial performance and competitor insights, and identify opportunities to optimise customer loan demand. This will cover our varied distribution channels (digital, branch, telephony, aggregators), as well as our propositions and customer journeys. This role is essential to delivering our … each year, generating £650m income per annum, with strong growth this year and in plan going forward. The purpose of the Loans Commercial Performance team is to deliver our customer lending goals, with sustainable shareholder returns, and within our risk appetite. Key responsibilities and accountabilities Understand customer behaviour and commercial performance drivers to support delivery of the Loans … customer and financial plans Provide and present concise, insightful performance analysis to senior stakeholders Your role will involve implementing data management, controls, and governance and ensuring effective oversight to minimise data risk. You will be a champion for change, finding opportunities to improve our existing data management capabilities or transform our current ways of working with data. Your role More ❯

each year, generating £650m income per annum, with strong growth this year and in plan going forward. The purpose of the Loans Commercial Performance team is to deliver our customer lending goals, with sustainable shareholder returns, and within our risk appetite. Key responsibilities and accountabilities Understand customer behaviour and commercial performance drivers to support delivery of the Loans … customer and financial plans Provide and present concise, insightful performance analysis to senior stakeholders Your role will involve implementing data management, controls, and governance and ensuring effective oversight to minimise data risk. You will be a champion for change, finding opportunities to improve our existing data management capabilities or transform our current ways of working with data. Your role … will involve collaboration with non-technical colleagues to understand data needs for Loans Commercial Pricing, Performance, and Reporting. Identify opportunities to increase customer demand and shape future Loans propositions based on deep customer and competitor insight Work effectively with wide range of key stakeholders (e.g., GB&M, Customer Insight, Finance, Group Transformation, Customer Propositions More ❯

each year, generating £650m income per annum, with strong growth this year and in plan going forward. The purpose of the Loans Commercial Performance team is to deliver our customer lending goals, with sustainable shareholder returns, and within our risk appetite. Key responsibilities and accountabilities Understand customer behaviour and commercial performance drivers to support delivery of the Loans … customer and financial plans Provide and present concise, insightful performance analysis to senior stakeholders Your role will involve implementing data management, controls, and governance and ensuring effective oversight to minimise data risk. You will be a champion for change, finding opportunities to improve our existing data management capabilities or transform our current ways of working with data. Your role … will involve collaboration with non-technical colleagues to understand data needs for Loans Commercial Pricing, Performance, and Reporting. Identify opportunities to increase customer demand and shape future Loans propositions based on deep customer and competitor insight Work effectively with wide range of key stakeholders (e.g., GB&M, Customer Insight, Finance, Group Transformation, Customer Propositions More ❯

each year, generating £650m income per annum, with strong growth this year and in plan going forward. The purpose of the Loans Commercial Performance team is to deliver our customer lending goals, with sustainable shareholder returns, and within our risk appetite. Key responsibilities and accountabilities Understand customer behaviour and commercial performance drivers to support delivery of the Loans … customer and financial plans Provide and present concise, insightful performance analysis to senior stakeholders Your role will involve implementing data management, controls, and governance and ensuring effective oversight to minimise data risk. You will be a champion for change, finding opportunities to improve our existing data management capabilities or transform our current ways of working with data. Your role … will involve collaboration with non-technical colleagues to understand data needs for Loans Commercial Pricing, Performance, and Reporting. Identify opportunities to increase customer demand and shape future Loans propositions based on deep customer and competitor insight Work effectively with wide range of key stakeholders (e.g., GB&M, Customer Insight, Finance, Group Transformation, Customer Propositions More ❯

each year, generating £650m income per annum, with strong growth this year and in plan going forward. The purpose of the Loans Commercial Performance team is to deliver our customer lending goals, with sustainable shareholder returns, and within our risk appetite. Key responsibilities and accountabilities Understand customer behaviour and commercial performance drivers to support delivery of the Loans … customer and financial plans Provide and present concise, insightful performance analysis to senior stakeholders Your role will involve implementing data management, controls, and governance and ensuring effective oversight to minimise data risk. You will be a champion for change, finding opportunities to improve our existing data management capabilities or transform our current ways of working with data. Your role … will involve collaboration with non-technical colleagues to understand data needs for Loans Commercial Pricing, Performance, and Reporting. Identify opportunities to increase customer demand and shape future Loans propositions based on deep customer and competitor insight Work effectively with wide range of key stakeholders (e.g., GB&M, Customer Insight, Finance, Group Transformation, Customer Propositions More ❯

JOB TITLE: Digital Market Insight Manager - Digital Engagement LOCATION: Bristol, Birmingham, Leeds, Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity Here at Lloyds Banking Group, we run the UK's largest retail digital bank with over 20 million active users. Moving into … and beyond, driving the mobile first agenda continues to be a key part of LBG's strategic focus. Customer expectations are continuing to evolve, and more customers than ever are interacting online. The Digital Engagement team is at the heart of serving and supporting customers and colleagues, and we must deliver on three key objectives to do this. Meet … more financial needs (by driving digital sales for the group), build a customer centric team (Digitise to mobile first through our customer & Colleague experiences) and deliver a world class personalised app (deliver the UKs no 1 banking app). The Digital Engagement team works collaboratively across customer channels to identify ways in which we can build deeper More ❯

About the Role: Grade Level (for internal use): 12 Director, Customer Data Intelligence The Team: The Customer Data Intelligence Director is a pivotal role within S&P Global, reporting directly to the Head of Enterprise Marketing Strategy and Demand Generation. This position serves as the central authority on customer intelligence, focusing on behavior, persona, and engagement. By … partnering across the Chief Client Office, divisional, and technology teams, the role is responsible for building a unified view of customer and account engagement across all S&P Global divisions and touchpoints. The emphasis is on behavioral engagement data to provide a comprehensive view of the customer journey. Responsibilities and Impact: Lead the development of a unified customer intelligence framework, integrating data from various divisions and platforms into a single customer view. Create actionable insights by analyzing customer behaviors, preferences, and engagement patterns across digital, event, content, and sales channels. Define and refine Ideal Customer Profiles (ICPs) for enterprise and segment-specific use cases. Partner with digital experience, campaign, and ABM teams to deliver More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯