12 of 12 Service Manager Jobs in Scotland

client is seeking an experienced and driven IT Service Manager to join their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting … services remain reliable, secure, and resilient while being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: Public Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. ...

Vacancy for DMPOnline Service Manager at the Digital Curation Centre 20 January 2025 Full-Time The Digital Curation Centre (DCC) is seeking a highly skilled and experienced Service Manager to take responsibility for the DMPonline service and lead the associated team. DMPOnline … plays a critical role in advancing research data management practices worldwide and provides a significant part of the DCC’s revenue. As the DMPOnline Service Manager, you will oversee the strategy, development, and operations of the platform. This high-visibility role involves engaging with diverse stakeholders, driving ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are seeking an experienced Service Delivery and Service Improvement professional to take ownership of the ongoing performance, stability, and continuous enhancement of IT services across the organisation. This role … responsible for ensuring high levels of service quality through effective service delivery management, performance monitoring, incident and escalation management, supplier governance, and stakeholder engagement. Working closely with both business and IT teams, you will drive service excellence by identifying improvement opportunities, managing risk and compliance activities, supporting ...

Type: Full Time Time: Permanent Location: Glasgow Department: Information Technology The Role As the IT Customer Service Manager (UK, Europe & MEA), you will lead a team of Local Support Technicians and managed service providers, ensuring the delivery of high-quality IT support across the region. … will oversee ticket management, service performance, stakeholder and vendor relationships, and continuous service improvement initiatives. Working closely with IT leadership, you will drive operational excellence, develop team capability, and ensure a consistent, customer-focused service that supports the firm's strategic goals. Essential Skills & Experience Leadership & People ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About The Role As a Service Delivery Manager, you'll play a key role in shaping, leading, and continuously improving service delivery. You'll be responsible for ensuring … SLAs, while supporting business growth and maintaining strong customer relationships. This role sits within an expanding team and offers the opportunity to influence service management practices, work across multiple contracts and geographies, and help mature service processes aligned to industry best practice. As a Service Delivery Manager ...

people. Role Purpose The role holder will be part of the IT function and will be responsible for leading and managing the Global Service Desk, ensuring the effective delivery of 24/7 IT support services across all regions. The Global IT Service Desk Manager will … ensure incidents, service requests and escalations are handled efficiently, consistently and within agreed service levels, with a strong focus on customer satisfaction, operational performance and continual service improvement. The role holder will lead and manage the Global Service Desk, comprising teams based in Edinburgh and Pakistan ...

Sword Group is seeking a Service Delivery Manager to shape and lead service delivery, ensuring efficiency and KPI/SLA alignment. You will support growth and strengthen customer relations across geographies, while maturing service management practices with an ITIL framework. The role offers opportunity ...

gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Job Description: We are seeking an Agile Service Delivery Manager to lead the delivery of strategic technology initiatives within a Secrets Management function. Key Responsibilities: Lead delivery across multiple global … project documentation and support knowledge management. Collaborate on cloud, Kubernetes, cybersecurity, PKI, and secrets management initiatives. Required Experience: 5+ years’ experience in Agile delivery, service delivery, or technology project management. Strong Scrum Master and Agile delivery experience. Experience managing multiple concurrent initiatives in a global environment. Knowledge of public ...

Sodexo is seeking a Technical Operations Manager to lead the delivery of secure, reliable IT services at HMP Addiewell. You will manage the local … function, supporting around 300 local customers and contributing to IT services across an estate of approximately 1,500 users. The role covers IT service delivery, incident management, technical support, projects, security and compliance within Justice Services, Education and Healthcare networks. #J-18808-Ljbffr ...

Account Manager for Lifecycle Services to manage our Install Base clients in the region. You will renew and expand Long Term Service Agreements and promote our Software, Solutions and Services including System Upgrades and Education. You will develop market opportunities, use territory planning, collaborate with regional teams ...

Knowes Housing Association Ltd is seeking an ICT Manager to lead the development and maintenance of ICT and Telecommunication systems, applications and equipment. You will shape the long term ICT Strategy and annual delivery plan while overseeing external support partners. The role requires strong IT leadership, reporting ...