20 of 20 Service Manager Jobs in Scotland

We're hiring: IT Service Manager We're seeking a detail-driven and experienced IT Service Manager to take ownership of system health, performance, and stakeholder satisfaction across the technology estate. If you're passionate about keeping services stable, secure, and continuously improving, this … role offers the ideal opportunity to make a lasting impact. As an IT Service Manager, you’ll play a central role in incident response , service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role … incident response and resolution efforts, including stakeholder updates and post-incident reviews Driving continuous improvement initiatives based on data, feedback, and audit insights Ensuring service-level compliance, audit readiness, and strong documentation practices Building productive relationships with internal and external stakeholders Overseeing infrastructure-related projects and vendor contracts to More ❯

purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon. About the role: The successful Service Delivery Manager will be responsible for the successful delivery of the planning and customer service function. Taking overall responsibility for the … day-to-day management of customer service advisors, planners, monitoring service performance and customer satisfaction to meet the Key Performance Indicators. Monitor and track service levels to ensure compliance with service delivery standards Liaise with the Client to ensure customer satisfaction. Lead, motivate, and manage the … performance of the planning and customer service teams Promote a culture of continuous improvement within the team Work closely with housing officers, property managers, and external contractors to coordinate activities and resolve issues. Engage with residents and tenants on complex matters to ensure their needs are met Attend client More ❯

Service Delivery Manager An established investment business is looking for a Service Delivery Manager to join their team on a permanent basis, based in either Edinburgh or Glasgow . This role will suit someone with strong end-to-end service lifecycle experience, covering … from proactive monitoring and incident response to ensuring delivery resilience and securing a high-performance platform. Key Responsibilities: Take ownership of platform performance and service reliability. Manage the full service lifecycle, ensuring stability, security, and efficiency. Oversee infrastructure components including VM, containers, networking, and patching. Lead regular third … aligns with contractual agreements. Drive continuous improvement through robust stakeholder and supplier engagement. Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery. Requirements: Proven experience in service delivery and platform ownership within complex IT environments. Strong working knowledge of ITIL v4, particularly in relationship More ❯

The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary focus of the role will be managing the transition of new applications and services into the live … environment, ensuring impacts, risks, and readiness are fully understood. We have an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release Manager to join our Service Architecture, Design & Transition team in Technical Service Operations. Sarah Jempson will be hosting … under administration. We're a FTSE 100 organisation tackling key issues such as transitioning our portfolio to net zero by 2050. The role The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful More ❯

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key point … of contact for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships … with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews: Host and More ❯

Annual salary: up to £27,500.00 Service Delivery Manager Location: Coatbridge Role: Part-Time, 20 hours a week. Days to be discussed and confirmed. Compensation: Pro-rated salary of £27,500 per annum, plus car allowance and benefits. Mears is committed to investing in the North Lanarkshire … be recognized as the most trusted private provider working with the public sector by 2025, emphasizing sustainability and ethical practices. About the role: The Service Delivery Manager will oversee planning and customer service functions, managing customer service advisors and planners, monitoring performance, and ensuring customer … satisfaction to meet KPIs. Monitor and ensure compliance with service standards Coordinate with the Client to maintain customer satisfaction Lead and motivate the planning and customer service teams Promote continuous improvement Work with housing officers, property managers, and contractors to coordinate activities Engage with residents on complex matters More ❯

Cambridge, Edinburgh, or Home based Junior Services Delivery Manager Loading As our business continues to grow, we're looking for a Junior Service Delivery Manager to join our Operational Services team. In this role, you'll help ensure our customers get the most from their … and our business is growing considerably year on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards the … products is an advantage but not essential for this role. Working across a number of customers in different markets your key responsibilities as a Service Delivery Manager would be to: Build excellent customer relationships: You will be a key point of contact with our customers and building More ❯

Service Delivery Manager £65,000 - £75,000 Edinburgh/Glasgow - hybrid Head Resourcing are pleased to be working with our financial services client as they look to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks, advisory More ❯

working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and … safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate: You will have strong communications and presentation skills, with the ability to use these … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An ability More ❯

of all GAP divisions to provide a one stop shop to supply the Events industry across the UK with all their equipment requirements. The Service Delivery Manager will support the operational team to ensure the seamless execution of event contracts. The main focus of the role will … be to drive efficiencies and improve the overall service delivery within the division. You will assist with daily operational activities including logistics planning, team scheduling and resource allocation and provide direct support to the operations team in resolving operational challenges, ongoing issues and queries. You will be the point More ❯

and/or recommendations. Work with internal teams to develop strategic marketing plans to ensure IPT products are fully embedded in customers' operations. Customer Service and Satisfaction Key point of contact in all matters relating to client concerns and needs, integrate commercial strategy with Field Advisors/Engineers. Work … directly with clients to optimize their software and service offerings. Ensure delivery of high-quality service, technical support, and project management by working closely with Field Advisors/Engineers. Accountable for soliciting, tracking, and reporting customer feedback via approved system/methods. Build and strengthen client relationships to … achieve long-term partnerships. Upsell and cross-sell IPT products and service offerings to clients. Secure opportunities to expand our services into different areas of customer operations and maximize the value of existing services. Manage and clearly document team performance and delivery. Address unsatisfactory performance or behavior promptly following More ❯

is a rapidly growing leader in providing critical technical solutions and services to the global offshore energy industry. We are seeking a Shared Services Manager to join our dynamic team. In this role, you will lead and coordinate the shared services function, ensuring seamless delivery of administrative, financial … and accountabilities Manage and oversee shared administrative functions including procurement assistance, Travel and Manning, Stores and Logistics and IT coordination. Develop and implement streamlined service delivery models to improve internal efficiency. Ensure consistent service levels across departments by establishing clear SLAs and KPIs. Act as the primary point … of contact for escalations related to shared service areas. Supervise and mentor shared services staff to ensure high performance and professional growth. Collaborate with department heads to identify support needs and deliver timely solutions. Ensure compliance with company policies, procedures, and applicable legislation. Monitor budgets related to shared services More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Health Services Manager - Clinical Networks Req ID: 201923 Location: Northern Zone, Aberdeen Hospital Department: CNS Access & Flow Network Type of Employment: Permanent, Hourly FT (100%) Management/Non … moving here. About the Opportunity Reporting to the Interim Director, Integrated Access and Flow Network, and working closely with senior leadership, the Health Services Manager (HSM) oversees the implementation and quality of the Care NS Hub within the new Health Beyond Hospital (HBH) model. The HSM fosters partnerships More ❯

3t is currently looking to recruit a 3t Managed Services Manager - Improvements and Onboarding on a permanent contract located in Aberdeen, Montrose or Newcastle, UK. The Company At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and … Gas, Renewables and Public Sector organisations. We deliver impactful solutions to our clients that drive compliance and safety. The Role The 3t MS Manager of Improvements and Onboarding role is responsible for successful deliver of process improvements within the MS operations and onboarding new contracts. The role interacts More ❯

3t is currently looking to recruit a 3t Managed Services Manager - Improvements and Onboarding on a permanent contract located in Aberdeen, Montrose or Newcastle, UK. The Company At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and … Gas, Renewables and Public Sector organisations. We deliver impactful solutions to our clients that drive compliance and safety. The Role The 3t MS Manager of Improvements and Onboarding role is responsible for successful deliver of process improvements within the MS operations and onboarding new contracts. The role interacts More ❯

Pattern: Permanent Full time Flexible First options available The role SSEN Transmission are recruiting for an experienced Service Volume Allocation (SVA) Metering Services Manager to lead the delivery of our SVA metering portfolio in the North of Scotland. This role is vital in supporting project excellence and … planned works and carrying out site duties on SSEN Transmission and external assets. You have - A strong electrical knowledge in metering and must include Service Volume Allocation systems LV, HV and UHV. - A clear understanding of the COMCOP code including the regulations around MOCOP code procedures, relevant BSC codes More ❯

Role Manager Contract Type Permanent Hours Full Time Your new role: We have a fantastic opportunity for a Permanent experienced Hard Services Manager to join our Glasgow school's account. This role is on site based. The standard hours of work are 37.5 per week. (Monday … Initiative). The successful candidate will supervise the implementation of all robust services. Your role will involve ensuring smooth functioning and high standards of service excellence, aligned with the requirements of our Glasgow Schools Account. Your leadership and expertise will be pivotal in maintaining essential assets. You will oversee … critical environments. UK-recognized technical qualifications in Building Services or related disciplines. Experience in budgeting and managing complex Hard FM projects. Experience in contract service delivery, KPIs, and SLAs. Proven leadership and team development skills. Good understanding of Health and Safety legislation. Ability to work efficiently under pressure and More ❯

We have a fantastic opportunity for a Permanent experienced Hard Services Manager to join our Glasgow school's account. This role is on site based. The standard hours of work are 37.5 per week (Monday to Friday 08:00am - 16:00pm). Amey delivers facilities and estate management … will have the task of supervising the implementation of all robust services. Your role will involve ensuring the smooth functioning and exceptional standards of service excellence, aligned with the requirements of our Glasgow Schools Account. Your expert leadership and specialised know-how will play a pivotal role in upholding … of Hard FM & Technical Compliance Delivery in critical services environment. A UK Recognised and relevant technical qualifications in Building Services or any other hard service disciplines is essential. Demonstrable experience of budgeting & managing complex Hard FM projects. Demonstrated experience in managing and developing a team. Good knowledge and understanding More ❯

encourages you to bring your unique self to work and make a real impact. We are on the search for our next Guest Services Manager . In this role you will have the opportunity to join us on a multifaceted career path, working alongside a highly dedicated and … is verified upon check-in and follow the procedure for each different payment type Supervise department employees ensuring the correct standards and methods of service are maintained Anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel Manage and motivate a team of … the Staycity Group Brand Always strive to provide our guests with the highest standards of customer care Eager to learn and develop Outstanding customer service skills and attention to detail Experience using Opera and excellent communication and interpersonal skills are required for this role A self-motivator with attention More ❯

required. This is a 12-month FTC position. Closing Date - Friday 16th May at 5pm About the Role We're seeking a Banking Services Manager for our Payments & Banking Services team at Tesco Bank, part of Barclays Bank UK Plc. This role offers an opportunity to lead support … for critical Business Services (IBS), engage with senior leaders, and contribute to the integration with Barclays, focusing on customer service and operational resilience. Key Responsibilities Collaborate with stakeholders to improve Tesco Bank's service proposition and manage IBS/Operational Resilience. Analyze performance data to identify risks and … these criteria to apply, even if they do not tick every box. Benefits Pension scheme for retirement planning. Private Medical Insurance and virtual GP service available year-round. Performance-based annual bonus. Generous holiday allowance starting at 7.2 weeks, with options to buy more. Colleague Clubcard with discounts increasing More ❯