IT Apprentice
- Hiring Organisation
- QA
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £16,432 per annum
support for hardware and software queries raised through our IT Help Desk Support users on key systems including ERP, Office 365, Azure, Intune, CRM, SharePoint, FSM, VPN, telephone systems, mobile devices and printing Keep users updated and ensure all helpdesk tickets are resolved or escalated efficiently Work with external … user workstations and support desk moves, including cabling and hardware configuration Deliver friendly, easy-to-understand training on tools like MS Office, Teams, SharePoint and our phone systems Assist with backup management—monitoring logs, updating records and escalating issues Manage user accounts across systems such as Active Directory, Azure ...