1 to 25 of 30 Customer Service Jobs in Sheffield

IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order for your application to be reviewed. IT Service Desk Analyst Exemplar Health Care Support Centre,Sheffield Position :IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield … annum This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting … for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential. About Exemplar Health Care Exemplar Health Care is one of the countrys leading nursing care providers for adults living with complex needs.We have 50+care homes across England that support More ❯

below to understand what you'll be doing in your role as a Community Delivery Manager at Evri! Driving continuous improvement, using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing the delivery experience … courier coverage to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction. We are looking for: A valid UK driving licence. Proven experience in coaching, supporting, and motivating individuals or teams. Confident … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

for our customers across our global network. Our mission statement is to deliver 'Right First Time & On Time'. The non-standard team is responsible for delivery of both customer services and internal networks and defining processes for future standard delivery. The successful candidate will lead this team The Supervisor will be responsible for line management, leadership, guidance, vision … testing, coordination, and transition into operational status Analyse solution design packages from Sales Engineering/Network Architecture and provide a work break down and effort estimate to deliver a customer solution Implement technical solutions globally adhering to TNS's Global Change management policy Be a network solution SME in TNS and as a result Provide 3rd line technical support … BAU implementation teams Proactively identify and lead initiatives that drive increased quality or efficiency in how we deliver our services About you: Qualifications: Engage directly with all stakeholders including customer and vendors in the delivery of our solutions Strong knowledge of data communications including TCP/IP, IPsec, xDSL protocols Excellent working knowledge and experience of networking protocols such More ❯

deliver to our ambitious goals every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering a designated region. The role will … the courier network is maximised to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and forecast of regional budget and … hoc payments, team expenses and over-rides) by managing cost and ensuring the team understand the financial impact of their decisions ensuring the profitable running of their region. Maximising service coverage of courier deliveries and collections within the region through the successful and timely recruitment of couriers and their engagement, retention and successful change management (where needed) to ensure More ❯

troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service. This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors. What's in It for You? A dynamic, varied role : No two days will be the same. From troubleshooting complex network issues … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line … Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

systems * Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams * Understanding of anti-virus products, web gateway filtering, and networking concepts * Strong communication, problem-solving, and customer service skills * Ability to work under pressure and prioritize tasks effectively More ❯

Program Manager, Last Mile Analytics & Quality (LMAQ) Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and external customers. To be successful in this role, you need … a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced … current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things More ❯

APAC 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers … about delivery operations and look around corners for ways to serve customers, we want your help. The APAC 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across APAC, as we continue to expand our operations. The successful candidate will build and maintain strong relationships with … internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The APAC 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. They should be able More ❯

DE-AT 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for … operations and look around corners for ways to serve customers, we want your help. The DE/AT 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across Germany and Austria, as we continue to expand our operations. The successful candidate will build and maintain strong … relationships with internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The DE/AT 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. More ❯

Assisting and receiving visitors to the reception Maintaining booking system for rooms Maintaining appropriate stock levels of office consumables Ordering supplies via the on-line ordering systems Archiving Training Customer service standard level 2, including Functional Skills in English and maths if required Training centre will be located at CDC, Cricket Inn Road, Sheffield, S2 1TR Training will … be one day a week Opportunity to move into full-time position upon completion of apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider SHEFFIELD CITY COUNCIL Working Week Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.30pm (30-min lunch break). Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Sunday, 31st August 2025 Start … Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications Maths & English GCSE, grade 3 (Desired) About the Employer FONEFUNSHOP LTD With over 25 years of experience, FoneFunShop is a More ❯

Job Title: IT Service Desk Team Leader Location: Sheffield, South Yorkshire Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. … This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are valued! Responsibilities: Lead and mentor the helpdesk team, ensuring efficient issue resolution Act as an escalation point for … is essential Strong knowledge of Windows Server, Microsoft 365, and Entra ID Experience with networking technologies (firewalls, switches, VPNs) Familiarity with virtualization (VMware, Hyper-V) Excellent problem-solving and customer service skills Previous experience leading or mentoring a team is a plus If you have the technical expertise and leadership skills to excel in this role, apply now More ❯

Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Do have experience of managing and optimising the performance of a technical service and sales team? Do you have knowledge of working with Doors or Doorsets, or experience of building regulations, building product enquiries, orders and estimating? Do you want to apply … enhance the performance of our teams handling commercial door set quotes, door kit estimates and RMI orders resulting in operational efficiency, improved quote and order accuracy, and driving a customer service transformation that elevates satisfaction and responsiveness. The Technical Services Manager role would suit someone who has experience of implementing structured root cause analysis to resolve recurring issues … fostering cross-functional collaboration, and leveraging data-driven insights to support continuous improvement. Ultimately, the Technical Services Manager is responsible for ensuring seamless operations, high-quality service delivery, and a culture of accountability and growth. You will be keen to work onsite, alongside our internal teams to provide team supervision & leadership, customer service oversight, and r oot More ❯

am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network … Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. AI Strategy: Driving Innovation and Customer Value At the heart of FluidOne's vision is a robust AI strategy designed to empower customers, streamline operations, and deliver next-generation digital services. Sheffield Branch: Highlander Legacy … emerging technologies such as AI and lead the integration of Revenue Operations (RevOps) principles. This role is pivotal in meeting ambitious revenue targets, expanding market presence, and delivering exceptional, customer-centric solutions. Key Responsibilities: Team Leadership & Development:Lead, inspire, and develop the sales, account management, and commercial teams, fostering a high-performance and digitally enabled culture. Commercial Strategy:Develop More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

anomalies Ability to develop, maintain and update information systems and produce reports, including academic writing Ability to create and refine administrative processes and standard operating procedures Excellent administrative and customer service skills and understanding of how to handle sensitive information and correspondence Excellent IT skills and competent in the use of Microsoft Office and Google Workspace to create … travel around the UK wide HRC PCH network High attention to detail and working in an organised manner Ability to manage multiple relationships with key stakeholders Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ S SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN More ❯

as a single point of contact for our new and existing customers, seeing each request through from initial enquiry to completion. The Account Executive is responsible for providing excellent customer service, communication and coordination. Building strong customer relationships and going above and beyond stakeholder expectations. Hours: Monday to Friday, 8.30am to 5pm or 9am to 5:30pm … work from home (Salary may be negotiable depending on experience) Key Responsibilities Work as part of the wider client services team to ensure all customers receive the best possible customer experience Assisting the sales team by highlighting new opportunities Communicate with customers using the most appropriate method of interaction including phone, email and video call Attend face to face … meetings as and when required Ensure scheduled reports and tasks are completed in full and on time Take direction from Senior Account Managers and Account Managers to support customer and team objectives. Prioritise workload ensuring all requests are dealt with and completed on time Provide keen attention to detail when processing orders and communicating customer requests to internal More ❯

is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and … and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role More ❯

offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Pension - we contribute … Ltd. Utilita As the first energy company to install a smart meter, we've helped millions to save s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it's no reason we're the UK's PAYG energy supplier. But smart tech isn't what got us More ❯

conversion What we're looking for: A confident communicator who enjoys speaking to new people Resilient, positive and target-driven Great at researching and spotting opportunities Previous sales or customer service experience is a plus but personality matters more What you get in return: Competitive salary + uncapped commission Birthday day off Health cash plan (post-probation) Retail … discounts and wellbeing perks Funded team socials Free parking + EV charging Training, development and promotion opportunities Enhanced maternity benefits (after 3 years) Long service awards + refer-a-friend scheme Sound like your kind of role? Bring the energy. Start the conversations. Shape your career. Apply now - and lets get things moving Equal Opportunity: Humnize represents clients that More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Crosselling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed … date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves … for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

and infrastructure Key Details Vacancy Title MSc Software Engineer Masters Apprentice (PHP) Employer Description Velociti Solutions provides innovative digital transformation solutions and specialist consultancy in operational efficiency, safety and customer service excellence. With deep sector knowledge gained over 30 years, we are trusted by transport authorities, bus and rail operators worldwide. Vacancy Location 2nd Floor Fountain Precinct Sheffield More ❯