15 of 15 Service Delivery Jobs in Sheffield

Join Capita Public Service as Finance & Procurement Service Lead Capita is seeking an experienced Finance & Procurement Service Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented … ERP platform and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing Finance & Procurement services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be … lead the design and implementation of Finance & Procurement services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Capita Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for Finance & Procurement. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

We are recruiting on behalf of a leading Microsoft Partner seeking a highly skilled Service Director to oversee service delivery operations across their Dynamics 365 practice. This senior leadership role requires strong leadership expertise within the Microsoft Dynamics sector, ideally with Dynamics 365 Business Central (BC) and/or Dynamics 365 Customer Engagement (CE/CRM), as … well as proven experience managing high-performing service teams in a consultancy or partner environment. Key Responsibilities Lead and manage the Service department for a growing Microsoft Partner. Oversee delivery, optimisation, and support of Dynamics 365 BC and CE projects. Define and implement service strategies, processes, and KPIs to ensure consistent operational excellence. Work closely with … Sales, Delivery, and Technical teams to ensure successful end-to-end service performance. Foster a culture of continuous improvement, identifying opportunities to enhance quality and efficiency. Provide leadership, coaching, and development for service and support teams. Act as a senior escalation point for key customers, ensuring exceptional customer satisfaction. Support departmental budgeting, forecasting, and resource planning. Skills More ❯

IT Project Manager If you are a Project Manager who thrives on taking ownership and enjoys the challenge of bringing structure and clarity to busy delivery teams, this role will give you the freedom and influence to really make your mark. You will join a forward-thinking IT Services business that is actively looking for someone to shape how … projects are delivered. This is not a box-ticking position. They want a Project Manager who can look at current delivery processes, spot what could work better, and confidently make changes that have a real impact. You will manage a variety of IT projects across cloud, infrastructure, and client rollouts, planning resources, maintaining timelines, and driving communication between engineers … leadership, and customers. You will have full visibility of what is going on across the delivery function, ensuring projects are well planned, risks are managed, and outcomes are achieved. The environment suits someone who is naturally organised but still creative, someone who enjoys improving how things are done rather than just following an existing process. Key responsibilities: Take ownership More ❯

Executive Management Team and Board as part of their development. They will be advising and working with EMT and Board and play a lead role in the development and delivery of the strategy. Key Responsibilities Lead the development and implementation of the Trust's Digital Strategy. Oversee IT operations, infrastructure, service desk, and cyber security. Champion digital transformation … development. Senior level IT/Informatics experience. Experience of managing complex IT projects and programmes. Knowledge of project management methodologies and experience managing complex projects is essential. Experience of service re-design and business engineering Significant experience of development, implementation and maintenance of IT infrastructures, applications, projects and procurement. A deep understanding of IT systems, applications, and infrastructure and … experience managing IT teams Business planning and change management skills. Knowledge of service delivery and experience of a service support function. Financial management experience of multi-million project budgets. Experience of procurement and contract negotiation. Experience working to National NHS and local policy technology agendas Strong leadership skills and experience in developing and executing digital strategies. Risk More ❯

market-changing online services, contributing your technical expertise and strong work ethic. Working Environment Operate within an Agile/Scrum framework to meet the needs of a dynamic customer service and operations environment Be a hands-on technologist, driving best practices and helping shape the strategic direction of the IT function Lead a small, distributed team of engineers across … the US, UK, and India, ensuring alignment with business goals and service delivery expectations Manage cloud-based platforms, leveraging tools like auto-scaling, Infrastructure as Code, and continuous delivery methodologies to optimize performance and accelerate delivery Key Responsibilities: Machine Learning Solution Development: Design, develop and deploy ML models, algorithms and agentic AI systems to address complex … deployment. Make high-level design decisions on model architecture and data pipelines. Mentor junior engineers and collaborate with data scientists, ML engineers, and Software Engineering teams to ensure successful delivery of ML projects Client & Stakeholder Collaboration: Collaborate with project managers and stakeholders across a range of sectors to gather requirements and translate business needs into technical solutions. Present findings More ❯

day inside IR35 Start Date: 05/01/2026 Job Type: Contract - 12 months Company Introduction The IT Security Officer (ITSO) plays a dual role in governance and service management. This position ensures security compliance and risk management across the OpenShift migration program, while also overseeing critical IT services. Responsibilities include implementing security controls, managing infrastructure standards, and … driving service strategy to support scalability, reliability, and compliance. Job Responsibilities/Objectives Security Governance and Compliance: Enforce security standards, review designs, and validate encryption and identity management. Risk Management: Identify, assess, and mitigate security risks throughout migration activities. Service Ownership and Strategy: Take ownership of critical services, define strategic vision for improvement and reliability. Service Design … and optimize performance. Collaboration: Engage with OpenShift, Automation, and Infrastructure teams to embed security and operational best practices. Vendor and Stakeholder Management: Coordinate with vendors and internal teams for service delivery and compliance. Continuous Improvement: Identify opportunities for cost optimization, process enhancement, and innovation. Required Skills/Experience The ideal candidate will have the following: Bachelor's degree More ❯

chance to make a real operational impact. As Help Desk Team Leader, you will take ownership of the day-to-day performance of the IT Helpdesk function, ensuring exceptional service levels, driving continuous improvement, and acting as the key escalation point for complex technical issues. The RoleYou will be responsible for supervising and motivating the Helpdesk team while remaining … customer satisfaction Acting as the escalation point for urgent and complex technical issues Supporting users across Windows 10/11 environments, basic networking and Citrix-based applications Managing IT service delivery through Jira, including ticketing and small project workflows Leading and developing the Helpdesk team through coaching, mentoring and performance management Identifying areas for improvement and implementing best … practice ITSM processes Monitoring business data, service performance, and relevant budgets This is a role for a confident, people-focused technical leader who enjoys being hands-on while developing others. You will ideally have: Demonstrable experience in IT support or Helpdesk roles, with experience in a supervisory or team lead capacity Experience working in a manufacturing or industrial environment More ❯

needs. ·Monitor and control requests for new work ensuring that appropriate quality and standards are maintained and work is completed in a timely fashion. ·Demonstrate and lead excellent customer service standards. ·Responsible for ensuring that incident, problem and change management procedures are adhered to, whilst finding ways to accelerate service delivery to customers. ·Develop and maintain relationships … for the completion of IT security remediation actions in order to support the GIRR(Governance and information risk return) for the use of national IT systems. ·Assist the Solutions Delivery management team in the identification and documentation of risks and issues. ·Provide guidance on business continuity arrangements for the Solution Delivery area of the department. ·Deputise for line More ❯

will work closely with the Dynamics Sales Director and project teams to provide consultancy and pre-sales support across a wide client base. The role includes hands-on solution delivery with pre-sales activities, including demonstrations and detailed scoping. You'll be responsible for the full lifecycle from requirements gathering to delivery, across both ad-hoc consultancy engagements … and full project implementations. Key Skills Lead Pre-Sales (demos, scoping, client presentations) D365CE Consulting (Functional) End-to-end project lifecycle delivery Strong documentation and business analysis skills Deep product knowledge of D365CE (CRM) modules and configuration Ability to produce accurate estimates for service delivery Collaborate with sales and development teams to ensure accurate project estimations and More ❯

Lead the development and management of database solutions.Monitor and control requests for new work, maintaining high quality and standards.Ensure adherence to incident, problem, and change management procedures while accelerating service delivery.Build and maintain strong relationships with key stakeholders.Oversee IT security remediation actions and contribute to budget management.Advocate for a positive, can-do culture within the team. What You Bring More ❯

do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead Criteria - Infrastructure as Code, continuous delivery pipelines, automation design, including working collaboratively with an object-oriented programming language (such as Python) and shared Git repositories. Designing, documenting, implementing, administering, and supporting infrastructure technologies, solutions and … our NetOps culture. Collaboration is key, you will partner with architects, engineers and stakeholders to deliver robust connectivity solutions, while mentoring junior engineers and sharing best practices in automation, service delivery and network engineering. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £73,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead Criteria - Infrastructure as Code, continuous delivery pipelines, automation design, including working collaboratively with an object-oriented programming language (such as Python) and shared Git repositories. Designing, documenting, implementing, administering, and supporting infrastructure technologies, solutions and … our NetOps culture. Collaboration is key, you will partner with architects, engineers and stakeholders to deliver robust connectivity solutions, while mentoring junior engineers and sharing best practices in automation, service delivery and network engineering. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £73,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

strong, long-term relationships with clients Create bespoke logistics solutions to meet client needs Achieve and exceed agreed sales targets and KPIs Collaborate with operational teams to ensure seamless service delivery Requirements Proven experience in B2B freight sales or logistics business development Strong understanding of UK and international freight markets Excellent negotiation, presentation, and communication skills Self-motivated More ❯

and rapid issue resolution. Act as a trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding … and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy and/or training. A strong problem-solving mindset and consultative approach to solution … to manage multiple projects and customers simultaneously with care and attention to detail. Excellent written, listening, and verbal communication skills. High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: Experience in data migration activities. Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and More ❯