26 to 50 of 50 Service Delivery Jobs in Slough

To lead the onsite engineering and contractor teams responsible for all building infrastructure, mechanical and electrical plant, and critical systems. Acting as the primary client interface , you will ensure service excellence, compliance, and operational resilience across the facility. Core Responsibilities Build and manage strong client relationships, representing the site at operational meetings. Own Health & Safety leadership across engineers, contractors … protocols . Escalate and respond to major incidents in and out of working hours. Take responsibility for budget oversight , procurement, and accurate reporting. Deliver continuous improvement initiatives across processes, service delivery, and team culture. Identify opportunities for innovation, optimisation, and added value across the campus. Key Deliverables 100% compliance across all statutory and operational requirements. Zero missed PPMs … or avoidable service interruptions. Accurate reporting and governance documentation, including logbooks and CMMS upkeep. Effective financial stewardship across P&L, work-in-progress, and procurement. Ideal Candidate Profile Essential: Strong background in critical engineering , ideally within a data centre or high-resilience environment . Proven team leadership/supervisory experience . Experience in compliance management and critical works planning More ❯

a key point of contact for issue resolutions, managing incidents, troubleshooting day-to-day application problems, and providing swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. Technologies include: PowerShell, SQL Server, Python Scripting -This role … addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. As an Application Support Analyst, you will get exposure to all front office and post-trade applications including trade capture, market data, settlement … Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes). Technology skills in PowerShell, SQL, Python Scripting Able to manage incidents and service requests while providing timely status updates to users. Experience of a trading-based service delivery environment. Communication with the business and third-party vendors tracking delivery More ❯

a consultancy capacity. Knowledge of technology risk considerations in areas such as Build vs Buy, On-premise vs Cloud, In-house vs Outsourced Development, and Intra-group vs Local Service Delivery. Familiarity with technology standards and frameworks such as ITIL, COBIT, and NIST, and working knowledge of relevant regulatory expectations. Excellent written and verbal communication skills, with the ability More ❯

conceptualise, design, test, and deploy AI projects that drive innovation and provide value in the rapidly evolving field of artificial intelligence. The AI IT application development uses Agile software delivery on Azure cloud technologies. The development uses a platform built using Python technologies together with commercially available off the shelf software products with the clients solution architecture team guidance. … rollout into teams and existing applications Identification of bottlenecks and performance improvements across deployment cycle Help promote a AI Development best practices and culture across the client IT Maintaining delivery cadence in conjunction with teams Maintaining the end-to-end service delivery cycle Building reusable and scalable solutions Lead investigations to troubleshoot and resolve complex technical problems More ❯

beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to … roadmap and features. Bring determinable value to the customers that can be recorded and reported internally as customer stories Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery. Requirements: 5-7 years' experience as a construction … team members within your customer base Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results. You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of More ❯

Analyst (Reporting & Operations) to join our growing team and help bridge the gap between business and tech. If you thrive at the intersection of analytics, systems thinking, and client service—this role is for you. Responsibilities As a Data Analyst (Reporting & Operations) you’ll serve as the strategic link between client-facing teams and our technical developers—translating complex … transparent communication Lead regular check-ins to align on goals, capture feedback, and proactively surface new needs Maintain a detailed understanding of project status and ensure best-in-class service delivery Data Integration & Testing Own the setup and maintenance of API connectors and automated reporting pipelines Validate data quality, perform regression testing, and ensure KPI definitions match client More ❯

/experienced-professional/#LeBlender.OfficeLocations The KPMG Tax Technology & Innovation are made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, Multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. This business has 2500+ tax & legal professionals More ❯

European market. The Role: We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion. The ideal candidate will be a trusted advisor … account value through up-sell and cross-sell. Enable Customers : Run onboarding and training to maximise platform adoption and customer confidence. Collaborate Internally : Work cross-functionally to ensure seamless service delivery and champion the customer voice. Share Insights : Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes. More ❯

IT Technical Services 🔁 Sales Cycle : Full-cycle ownership – from prospecting to closing, then account management (upsell/cross-sell) Gravitas is proud to partner with a UK-based software service delivery company that’s expanding its commercial team. This company works with Enterprise clients and fast-scaling SMEs , building long-term strategic partnerships through technical excellence and agile … delivery . They’re looking for driven, passionate, and innovative Senior Account Executive to join a non-traditional sales environment —where professionalism and service-based selling take precedence over brash tactics or the “gift of the gab.” 🔹 Ideal Candidate Profile Experience : 3+ years in high AOV B2B sales (Software/IT Technical Services) Proven New business experience Sales More ❯

of-life firewalls, enhancing WiFi networks and improving overall network resilience. Implement automated remote patching processes and software/hardware inventory management. Manage third-party technology partners, vendors and service providers. Create effective processes for logging, prioritising and resolving support requests. The Infrastructure Manager will be expected to have experience with: Proven experience in IT leadership roles in scaling … businesses (200-1,000 FTE). Strong knowledge of IT infrastructure, networking, service delivery and enterprise systems. Hands on experience with networking, firewalls, WiFi. Experience managing budgets, contracts and third-party vendors. Exposure to both on-premise and cloud technologies (Microsoft 365, Teams, Linux/Ubuntu). Track record of improving user experience through reliable, responsive IT support. More ❯

of-life firewalls, enhancing WiFi networks and improving overall network resilience. Implement automated remote patching processes and software/hardware inventory management. Manage third-party technology partners, vendors and service providers. Create effective processes for logging, prioritising and resolving support requests. The Senior IT Manager will be expected to have experience with: Proven experience in IT leadership roles in … scaling businesses (200-1,000 FTE). Strong knowledge of IT infrastructure, networking, service delivery and enterprise systems. Hands on experience with networking, firewalls, WiFi. Experience managing budgets, contracts and third-party vendors. Exposure to both on-premise and cloud technologies (Microsoft 365, Teams, Linux/Ubuntu). Track record of improving user experience through reliable, responsive IT More ❯

for effective inspection, operation and maintenance of all associated MEP assets within the critical facility, with a primary focus on critical facilities risk management, enhancing the quality of the service delivery through effective technical engineering capabilities.As an electrical biased engineer you expected to take the lead in the Planned, Corrective and Reactive Maintenance tasks as well as other … Centre in a competent, and confident manner (Biased towards Electrical within the facility). Making recommendations for improvement and providing concise technical reports when required. Ensure that Specialist Vendors service visits are completed efficiently, and quality of work has been inspected and recommendations are communicated to the duty Shift Leader/Assist Chief Engineer. To provide backup as engineering More ❯

the required outcome of your stakeholder Data analysis, identifying trends of resourcing activity and performance and making recommendations for continuous improvement to the end to end resourcing process and service delivery, identifying risks and providing solutions to mitigate First line support for systems queries and IT issues IT support to new team members, including creation of user accounts … Take advantage of continuous learning and development opportunities Thrive in a supportive and collaborative work culture Join Pertemps, where our dedicated staff share a vision of providing the best service to our clients. If you're excited about this opportunity, we want to hear from you! Apply now and join us in making a positive impact. More ❯

processes, ensuring compliance with public sector regulations and frameworks Build strong relationships with internal stakeholders and suppliers to influence outcomes and drive innovation Identify opportunities for cost savings, improved service delivery, and risk mitigation Provide expert guidance on contract management, supplier performance, and market engagement Support wider commercial transformation initiatives and mentor junior team members where appropriate Essential More ❯

will oversee a £multi-million portfolio, driving the design, implementation, and enhancement of IT solutions that are integral to our client's bold goals for 2030. Balancing strategy with service delivery, you’ll lead dynamic technical, managerial, and administrative teams, instilling a customer-centric culture throughout the directorate and the broader organization. Key Responsibilities: Provide visionary leadership for More ❯

pay process and leading on transitioning to direct pay or management of EOR’s where required to adapt to new locations. Governance and cadence to manage budgets, supplier reviews, service renewals. Build confidence across the business in our systems and processes through effective management of accurate data and maintaining high quality standards. Future Focused: AI enablement and Data driven … systems and processes, working across multiple geographies Tech literate to be able to support in the implementation of HR tools, systems and processes and drive AI enablement in the service delivery Highly collaborative with the ability to influence effectively and drive results with a positive, values focused approach. Pragmatic but equally able to see the bigger picture Tech More ❯

deliver feature-rich, versioned interfaces that support both our TypeScript user interface and Python-based SDKs. Develop and maintain Infrastructure as Code (IaC) and DevOps pipelines to ensure reliable service delivery and updates. Requirements : The technical requirements for the role are: Must haves: Ability and experience in system programming using Golang. This includes knowledge of database (MongoDB) access More ❯

Intelligence Strategy, our Technology team is expanding to ensure we continue to set the pace in our industry. Purpose Own the day-to-day running of BW’s IT service desk and field support function, ensuring every employee receives rapid, expert help with the hardware, software, networks, and security controls they rely on. Key Responsibilities Service Desk & Incident … or assign cases promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and … to BW’s Sauce leadership framework. Workload & Continuous Improvement Balance multiple open cases against business impact. Use ticket analytics to identify automation opportunities, drive shift-left initiatives, and improve service delivery. Act as a champion for smarter ways of working, leveraging data, AI and automation to deliver better outcomes for BW and our clients. Skills & Experience Technical expertise across More ❯

Clients (Mon–Fri) Location: London (mix of client site work and remote support) Client: A well-established London-based MSP We're working with a growing London-based Managed Service Provider (MSP) that's looking to bring on an experienced IT Support Engineer to support their expanding client base across the city. This is a Monday to Friday position … Intune, Entra ID Networking fundamentals (DNS, firewalls, VPNs, VLANs) RMM/PSA tools such as NinjaOne, ConnectWise, Datto Excellent client-facing skills with a strong focus on communication and service delivery. Self-starter with the ability to manage field and remote work independently. Must be currently living in London or able to easily commute across London. Bonus: Microsoft certifications More ❯

they impact users. Manage communication with internal stakeholders, clients, and vendors regarding incidents, progress updates, and planned changes. Log, prioritise, and track support tickets, ensuring fast resolution and excellent service delivery. Collaborate with the Service Desk and escalate issues requiring 3rd-level support where appropriate. Support continuous improvement of client satisfaction, reliability, and operational efficiency. Technical Expertise 10+ More ❯

innovation and understand the upstream and downstream impacts of technology decisions. Experience working in complex, regulated environments is essential, along with a deep understanding of security frameworks and agile delivery models. The Technology Innovation Manager will manage a small matrix team comprising innovation specialists, product management, and solution architecture, supporting firm-wide technology improvements and AI initiatives. The role … technology innovation initiatives are aligned with the firm’s strategic goals. Translate complex technical concepts into business value, securing buy-in for new initiatives. Foster a culture of agile delivery, encouraging rapid prototyping and experimentation with emerging technologies. Team Oversight and Mentoring Mentor and support team members, enabling ownership of day-to-day activity while overseeing major projects and … key deliverables. Guide the team in identifying, designing, and prototyping AI and architectural solutions to streamline legal processes and enhance service delivery. Technology Innovation and Architecture Oversee the adoption of AI and emerging technologies across the firm, providing strategic input and ensuring smooth delivery. Apply architectural thinking to assess and implement AI and Innovation solutions, ensuring alignment with business More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely with merchant operations, policy, and customer service teams to ensure smooth, compliant, and high-quality service delivery. Gather feedback from merchants, partners, and customers to enhance system capabilities and strengthen Joybuy’s service competitiveness. … What You’ll Bring Bachelor’s degree (or higher) in Business, Supply Chain , or related field. Proven experience in merchant after-sales management, e-commerce product operations, or platform service design . Solid understanding of after-sales workflows and merchant service models (full-managed and semi-managed). Excellent English communication skills and ability to collaborate across diverse More ❯

meet user needs and align with the University’s IT strategy. Drive capacity planning and technical development for network services, improving processes, tools, and documentation to enhance support and service delivery. Develop and test network solutions , focusing on data, voice, and wireless technologies; contribute to strategic planning and service improvements based on feedback and research. Coordinate with external … vendors to ensure effective delivery and support of third-party network and telecom services. Lead project work using the Information Services framework , managing your own tasks and supporting the team to meet deliverables and customer expectations. Provide training and documentation for Information Services staff, ensuring high service standards and adherence to ITIL practices. Collaborate across departments to support … disaster recovery and staying current with evolving networking standards and technologies. Handle support requests and troubleshooting , proactively addressing performance issues and ensuring timely responses to user queries via the Service Desk. Perform additional duties as assigned by the Team Lead, within your area of expertise. Essential Experience Essential: Working on large Networking/NAC/DDI/WiFi projects More ❯

seeking an experienced Senior User Researcher to support a government department on a high-profile programme of work. The role will involve leading user research for the design and delivery of advanced AI/LLM-powered products and services , ensuring that accessibility, privacy, and safeguarding requirements are embedded into solutions at scale. You must either hold or be eligible … development decisions. Prototype and test new human-AI interaction patterns , ensuring transparency, oversight, and trust. Champion inclusive research practices, ensuring accessibility, safeguarding, and privacy are prioritised. Lead stakeholder workshops, service assessments, and cross-government user research communities of practice. Skills & Experience Extensive experience as a User Researcher , with a track record of leading research on digital services or emerging … building consensus and influencing decisions. Experience working in government, regulated environments, or large-scale digital transformation programmes (desirable). Strong understanding of accessibility, privacy, and safeguarding requirements in digital service delivery. More ❯