6 of 6 Incident Management Jobs in Somerset

commute to our office located at 40 High Street, Street, Somerset, BA16 0EQ for mandatory meetings. This might be every month. Responsibilities Own escalation management for service issues raised by providers or senior business stakeholders. Build and maintain trusted relationships with business leadership teams dependent on IT services. Provide … working. Collaborate with internal IT service managers (e.g., Change, Configuration) to safeguard service stability. Ensure IT service partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent ...

defence, government and public sector services. **What you will do as a Senior Application Engineer*** Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level … objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.* Mentor junior engineers and specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. System Administration & Landscape Operations Manage full-life cycle … system refreshes, Kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

resolution of incidents and high system availability. Ideal candidates must possess expertise in Microsoft Dynamics 365, ITIL knowledge, and strong analytical skills. Responsibilities include incident management, application updates, and continuous improvement using ITIL best practices. #J-18808-Ljbffr ...

William Grant & Sons in the United Kingdom is seeking a Service Delivery Engineer to join the Group Technology Services team in a hybrid role based in Cumbernauld. You will own incidents, support critical IT services ...

Senior Platform Engineer to operate, maintain and improve secure cross-domain gateway services across highly controlled environments. You will monitor service health, support incident management and ensure compliance with security policies while delivering continuous service improvements. The role offers a blended hybrid work model at Yeovil with ...