4 of 4 Incident Management Jobs in Somerset

supporting professional development within the team. Collaborate with architects and solution designers to align technical delivery with long-term product and technology roadmaps. Lead incident management activities, coordinating major incident responses and ensuring effective communication with stakeholders. Support a 24/7 production environment, including participation ...

with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure Cloud ...

Server/IIS environments. Experience supporting large .NET Framework applications. Strong understanding of SQL Server performance, availability patterns, and operational risk. Experience implementing structured incident management and root cause analysis. Familiarity with Azure monitoring and hybrid integrations. Experience applying Azure or AWS Well-Architected principles in real-world … Skills Experience modernising Legacy monolithic systems incrementally. Knowledge of DORA metrics and their relationship to change stability and MTTR. Experience introducing SLO-based reliability management in traditional enterprise environments. Familiarity with high-availability configurations and disaster recovery planning. Experience in regulated or secure environments. ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...