9 of 9 Help Desk Support Jobs in the South East

First Line Help Desk Support Location: Horsham Job Type: Full-time Salary: £28,000 An exciting opportunity has become available to join a leading business in the technology sector as a First Line Help Desk Support. If you are looking for a career move where you will be the first point of contact for … the role: Act as the first point of contact for customers via email and ticketing system. Log, categorise and prioritise incidents along with service requests accurately within the service desk tool. Provide initial troubleshooting and resolution for user access issues, escalating where necessary Maintain ownership of customer issues through to resolution or appropriate escalation. Escalate complex or unresolved issues … enterprise software support processes (ITIL Foundation desirable). Experience using ticketing/service management systems is desirable. Previous experience in a customer support or service desk role Excellent organisational skills and the ability to remain calm and objective under pressure. Benefits: Competitive salary and job stability. Opportunities for professional growth and development. Supportive team environment More ❯

Helpdesk Support Engineer £25,000 – £35,000 + Benefits 3 days onsite/2 days remote Chapman Tate are proud to be working with a leading IT Services Provider who are looking to add a talented Helpdesk Support Engineer to their growing technical team. This is an exciting opportunity to join a fast-paced, collaborative environment … where you’ll support a wide range of clients and technologies. As a Helpdesk Support Engineer, you’ll be the first point of contact for customer issues across IT infrastructure and services. You’ll troubleshoot, resolve, and escalate incidents efficiently, ensuring excellent service delivery and client satisfaction. Key Responsibilities: Provide 1st and 2nd line technical support across a range of infrastructure technologies Manage and resolve support tickets in a timely manner Escalate complex issues to senior engineers when required Maintain accurate documentation of incidents and resolutions Collaborate closely with internal teams to deliver high-quality service to clients About You: Background in IT Infrastructure support within a fast-paced environment More ❯

Permanent Role – Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer – Onsite/London We are seeking an experienced Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer to be a member of the Information Technology Department who is responsible for the day-to-day support of all … systems and infrastructure used by our end users. Role Overview: Job Title: Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer Location: London/Onsite (5 days a week onsite) Contract Type: Permanent Responsibilities: Resolve hardware and connectivity issues as they arise, escalating them within the team when appropriate. Configure, deploy, and support physical and virtual computers, as well as network equipment. Assist in project planning and participate in managing small initiatives. Coordinate with the IT Infrastructure team and support change/maintenance windows for infrastructure systems. Perform routine software upgrades on network infrastructure to patch vulnerabilities. Qualifications: 5+ years of relevant experience Experience providing face-to-face/ More ❯

Helpdesk Support Analyst Location: Camberley Salary: £28,000 £32,000 Hours: Permanent, 37 hrs/week, Monday to Friday Our client is an award-winning provider of Cloud Solutions, who specialise in IT Managed Services, Cyber Security, Cloud solutions, and Data & AI to businesses. They are looking for a Helpdesk Analyst to be the first point of contact … a key role in keeping IT systems running smoothly, proactively identifying and resolving incidents, and ensuring that clients get the support they needquickly and professionally. Youll also help maintain and monitor systems, contributing to continuous service improvement. What Youll Do Respond to calls, emails, and tickets with friendly, empathetic support. Resolve technical incidents efficiently, escalating only when … processes and maintain service excellence. Keep clear, professional communication with clients and internal teams. Troubleshoot networks, firewalls, switches, and connectivity issues. Manage systems via RMM tools. Maintain and support Windows 10/11, Microsoft 365 apps (Teams, Exchange, SharePoint, OneDrive), and Windows Server 2016/2019 environments. Support Active Directory, file permissions, DHCP/DNS, and More ❯

Product Support/Software/SAAS/Service/Helpdesk/Client Support/Project Support Key Responsibilities • Level 2 customer support skills, dealing with escalations around the product from level 1 triage. • Respond to customer claim that have not been resolved by level 1 technical support team in line … be able to respond to claims with high quality professional responses • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuous improvement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support … ensure project are managed in line with plan in budget • Conduct thorough User Acceptance Tests to ensure integration are delivered as per business requirements • Provide documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuous improvement to drive efficiency and More ❯

Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a HelpDesk Support Engineer on a contract basis - London based Role The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or … internal ticketing system. To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent. To develop support documentation where required to improve the user experience. To develop their skillset in-house with a clear progression expectation to higher levels of expertise. Provide on occasion out of … hours support as required. To assist the Group Technology and wider Information Any other ad-hoc work requests as determined by the Group IT Manager. Profile The IT Support Engineer will have a proven track record of supporting complex disparate networks. Supporting all levels of the business users including VIPs, managing expectations and seeing a problem More ❯

instructor-led online training. Everything is built around practical learning, so you’ll get real-world project work that prepares you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within More ❯

instructor-led online training. Everything is built around practical learning, so you’ll get real-world project work that prepares you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within More ❯

AV Desktop/Helpdesk Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner … to clients on the phone/remotely to help through any problems that arise and have experience with call logging/ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of … av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap. Crestron control/switching Audio DSP, Audinate Dante QSC Q-SYS Installation, Integration, Commissioning, Support, Service, Maintenance, desktop Lighting, sound More ❯