6 of 6 Journey Map Jobs in the South East

application interface design. Experience of responsive web interactions design for mobile devices. Experience of researching design with users. Service design experience, including user journey mapping. Experience working within an agile, multi-disciplinary team environment, and the ability to deliver iterative design components (including user journeys) to the development ...

pragmatic research approaches are essential. Key Responsibilities Conduct user research within classified MOD environments Engage senior military and civilian stakeholders Develop personas, journey maps and process maps Produce Business Change Assessments Define onboarding and IMPEX processes Support service design and operational readiness Document findings in approved secure environments ...

providers, and the business, embedding a 'customer-first' mindset into the way IT services are designed, trained, and delivered. Key Responsibilities: Customer Experience & Journey Design: Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise … across the platform. Stakeholder & Business Engagement: Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support ...

research sessions. Data Analysis: Analyze findings from diverse research activities, synthesizing insights into actionable recommendations that inform design and strategy. Visualization: Use diagramming, journey mapping, and storyboarding to illustrate user experiences, helping stakeholders understand end-to-end service interactions. Stakeholder Communication: Present findings and strategic insights to stakeholders ...

beyond isolated touchpoints to design truly end‐to‐end experiences. What You’ll Do Design and improve services across digital, physical, and operational touchpoints Map and analyse customer journeys to identify pain points, gaps, and opportunities Uncover dependencies across systems, teams, and processes that shape the customer experience Facilitate … stakeholders and drive decisions Translate research and data into actionable insights that inform product and service direction Create service design artefacts such as journey maps and service blueprints Collaborate with multidisciplinary teams across the business Ensure solutions are desirable for users, viable for the business, and feasible ...

residents. Key Responsibilities Lead and facilitate stakeholder workshops across Adult Social Care services Capture and document as-is customer journeys and experiences Design and map "to-be" pathways to support service transformation Work collaboratively with a broad range of services, including: Learning Disabilities Mental Health Reablement Safeguarding 65+ Services … Adult Social Care Strong background in service transformation and redesign Demonstrable experience facilitating workshops and leading stakeholder engagement Expertise in process mapping, customer journey mapping, and business analysis methodologies Ability to lead discussions and drive consensus across diverse professional groups Excellent communication and documentation skills Working Arrangements Hybrid ...