51 to 75 of 96 Service Manager Jobs in the South East

Technical Service Delivery Manager Location: Flexible with travel across the UK Salary: Competitive + Benefits Security Clearance: Must hold or be eligible for DV Clearance Are you an experienced Project Manager with a strong technical background and a track record of delivering complex programmes within defence or government environments? We’re looking for a proactive … and capable Technical Service Delivery Manager to lead the delivery of high-impact projects across multiple MOD contracts. The Opportunity Reporting to the Programme Director, you’ll take ownership of project delivery across key government frameworks, ensuring services are implemented effectively and supported throughout their lifecycle. You’ll be instrumental in managing technical service launches, resolving … engineering challenges, and driving continuous improvement in service management. This role offers a unique blend of hands-on project management, stakeholder engagement, and strategic oversight—ideal for someone who thrives in a fast-paced, multi-contract environment. Key Responsibilities Lead delivery of MOD projects across multiple contracts, producing and maintaining high-quality documentation (PMPs, risk registers, schedules). Maintain More ❯

Technical Service Delivery Manager - Government Satellite Communications Location: Redhill (office-based for first 6 months; must be commutable) Clearance: Must hold, or be eligible to obtain, DV clearance The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This … is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions. The role suits a technically capable communicator with experience in military/defence communications , particularly Royal Navy, defence networks, COMSAT/MILSAT , message handling systems, or secure maritime SatCom environments. Key Responsibilities: Act as the primary point of contact for … the UK Government CSCS contract support case Coordinate internal resolver groups to ensure timely ticket progression and closure Provide service status updates and technical briefings to internal leaders and MoD representatives Plan and oversee service visits, including spares, equipment tracking, and documentation Manage smooth handovers and minor project delivery activities Maintain accurate case, asset, and service records More ❯

Technical Service Delivery Manager - Government Satellite Communications Location: Redhill (office-based for first 6 months; must be commutable) Clearance: Must hold, or be eligible to obtain, DV clearance The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This … is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions. The role suits a technically capable communicator with experience in military/defence communications , particularly Royal Navy, defence networks, COMSAT/MILSAT , message handling systems, or secure maritime SatCom environments. Key Responsibilities: Act as the primary point of contact for … the UK Government CSCS contract support case Coordinate internal resolver groups to ensure timely ticket progression and closure Provide service status updates and technical briefings to internal leaders and MoD representatives Plan and oversee service visits, including spares, equipment tracking, and documentation Manage smooth handovers and minor project delivery activities Maintain accurate case, asset, and service records More ❯

IT Service Delivery Manager 2 Days in London (3 days WFH) You know what good service looks like. You've worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that's serious about service excellence, but not stuck in its ways. You'll be the bridge between our business and our service providers, making sure what's promised gets delivered, and what's delivered keeps improving. What's in it for … sourced environment Opportunities within to progress to Senior SDM. What we're looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn't afraid to challenge the status quo A calm communicator who can More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

Technical Service Delivery Manager Location: Redhill Salary: £55,000 – £60,000 DOE Hours: 40 per week, flexible start/finish (7:30–9:30/3:30–5:30) Contract Type: Permanent, Full-Time About the Role Talented People are recruiting on behalf of a leading defence and technology organisation for an experienced Technical Service Delivery … Manager. The role supports the Programme Director in delivering complex projects for MOD and government clients, ensuring service excellence and compliance. Key Responsibilities Manage multiple technical projects across MOD contracts. Produce and maintain project plans, schedules, and risk registers. Oversee service delivery, ensuring projects meet customer and company requirements. Act as the primary contact for technical and service management queries. Coordinate cross-departmental communication and performance tracking. Support continuous improvement and through-life service processes. Represent the business in customer and commercial meetings. Contribute to bid and tender submissions. Ensure compliance with HSE and quality standards. Skills & Experience Strong project management background within MOD or government contracts. Technical knowledge of electrical, IT, or satellite systems. Excellent More ❯

IT Service Delivery Manager Central London £70,000 - £80,000 PA A leading construction engineering organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager. This is a highly acquisitive business with ambitious growth plans over the coming years. This is a pivotal role within a high-performing IT team, ideal … outstanding service. You'll oversee 1st and 2nd line support teams, take ownership of the ServiceNow platform and play a key role in driving operational maturity, continuous improvement and service optimisation. You'll also contribute to wider business initiatives, including M&A integration projects, ensuring smooth transitions and consistent service delivery throughout periods of change. Key Responsibilities * Lead … driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management * Oversee third-party service providers, ensuring contractual and performance standards are met * Identify and address process gaps More ❯

IT Service Delivery & Vendor Manager We’re partnering with a leading global professional services firm undergoing a major IT transformation to find an experienced IT Service Delivery & Vendor Manager to join their Technology Services team. This is a pivotal role ensuring world-class delivery of IT services and vendor performance across the UK and … global offices. You’ll act as the bridge between business stakeholders, service owners, and suppliers making sure IT services are stable, cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day IT service delivery across infrastructure, end-user computing, and applications Lead vendor relationship management, driving performance, compliance, and commercial value Manage major incidents and problem management … ensuring clear communication and fast resolution Own service performance reporting and drive continual service improvement initiatives Act as the primary IT business partner for service delivery into the organisation You’ll bring: 10+ years in IT Service Management, with strong ITIL and vendor management experience Proven record managing outsourced partners/SIAM models Strong commercial and More ❯

Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services … meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate … our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final More ❯

Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services … meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate … our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final More ❯

Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services … meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate … our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. … Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. … Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. … Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm's Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You'll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European IT Director, senior stakeholders and business partners to ensure the IT strategy aligns with business objectives and continually looking to … improve the service offering across the organisation. As a hands-on leader, you'll guide and mentor a team support professionals (1st and 2nd line), foster a proactive and solutions-focused culture and drive continuous improvement across systems, processes and service standards. Key responsibilities Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring timely More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You’ll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European IT Director, senior stakeholders and business partners to ensure the IT strategy aligns with business objectives and continually looking to … improve the service offering across the organisation. As a hands-on leader, you’ll guide and mentor a team support professionals (1st and 2nd line), foster a proactive and solutions-focused culture and drive continuous improvement across systems, processes and service standards. Key responsibilities Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring timely More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You’ll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European IT Director, senior stakeholders and business partners to ensure the IT strategy aligns with business objectives and continually looking to … improve the service offering across the organisation. As a hands-on leader, you’ll guide and mentor a team support professionals (1st and 2nd line), foster a proactive and solutions-focused culture and drive continuous improvement across systems, processes and service standards. Key responsibilities Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring timely More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You’ll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European IT Director, senior stakeholders and business partners to ensure the IT strategy aligns with business objectives and continually looking to … improve the service offering across the organisation. As a hands-on leader, you’ll guide and mentor a team support professionals (1st and 2nd line), foster a proactive and solutions-focused culture and drive continuous improvement across systems, processes and service standards. Key responsibilities Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring timely More ❯

Client Service Account Manager - Digital Performance Agency London £35-45k The Company This independent digital agency is amazing! They deliver exceptional work to top tier clients. Really care about their staff - offering unlimited holiday, flexible working, Uber vouchers to name a few of their benefits! The Role Primary contact for a portfolio of clients Build and … maintain strong, long-term relationships by understanding client goals, anticipating needs, and delivering exceptional service Contribute insights on audience behaviour, market trends, and competitive analysis to help shape and refine client strategies. Collaborate with internal teams on improvements and opportunities for better ways of working You You will have experience in working in a client centric role at a … digital or media agency with experience across ecommerce or DTC brands. Apply Now! You can apply for this Client Service Account Manager role now by sending us your CV or by calling us now! Don't forget to register as a candidate too. Nicola LeBorgne - Senior Client Partner Sphere Digital Recruitment currently have a variety of job More ❯

Technical Service Delivery Manager/Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV … projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. Managing an entire picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans … across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and other project documentation as required. Ensuring internal service launches capture all relevant information such that support etc aware of new services, documentation is captured and maintained etc. Acting as support contact for projects under remit of the More ❯

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help customers achieve their objectives. We take responsibility for all commercial … aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line with agreed customer outcomes, while fostering senior relationships to enhance performance and satisfaction, optimising the benefits of our partnership with … Computacenter. We help our customers prepare for future endeavours and technology trends by sharing best practices, references, and advisory services. Our team defines and owns joint customer service strategies, focusing on improvements, enhancements, and efficiencies in our services. We also act as the focal point for contractual clarification, amendments, and further development of contracts, maintaining ownership of commercial aspects More ❯

secure, and intelligent cloud infrastructure. Our mission is to simplify cloud adoption, driving innovation and efficiency for our clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary Service Delivery Manager to lead our Helpdesk operations at CloudClevr. In … this pivotal role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service delivery to our global customer base. Leadership is at the heart of this position— you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and … end Helpdesk operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management is More ❯

10+ years' experience in Service Management or Application Service Ownership within enterprise or multi-vendor environments. Proven experience leading discovery and transition phases for large-scale service transformations. Strong understanding of ITIL principles, alongside modern DevOps and SRE practices. Demonstrated success defining SLAs, KPIs, and measurable performance frameworks. Excellent stakeholder engagement and communication skills - able to balance … structure with flexibility in fast-paced environments. Experience working with engineering and operations teams to design service models that scale. More ❯