london, south east england, United Kingdom Hybrid / WFH Options
Fortray Global Service Limited
Job Title: IT Support Engineer Position Overview We are looking for a proactive and skilled IT Support to join our dynamic team. In this role, you will play a key part in maintaining and optimizing our clients’ network infrastructure. Your expertise will be essential in troubleshooting issues, enhancing … performance, and delivering top-tier technical support.. The ideal candidate will have previous IT support experience and exceptional knowledge of Microsoft Technologies and IT security policies. A good working knowledge of software and operating systems would also be beneficial. You will be reporting directly to the IT service desk … manager, delivering IT support services for the wider organization and its clients. Key Responsibilities of the Role Ensure SLAs are met by promptly responding, resolving, or escalating tickets. Take ownership of tickets ensuring the customer and ticket are updated with the ticket resolved where possible or assigned to the More ❯
An IT Support/Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and requests. … Apply excellent written, digital, and oral communication skills. Work on an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Balance the demands of daily and routine assignments with long-term projects. … Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies. Act as a point of contact/escalation group to the IT Support team for all issues related to IAM. Troubleshooting customer issues within account/access systems such as Okta, SailPoint and MFA tools. Must Haves More ❯
Hitchin, Hertfordshire, South East, United Kingdom
Dupen Recruitment Services
Project based IT support & web technician: Are you an IT technician or home Tech enthusiast with confident IT skills but looking for something different where you can utilise your abilities? Do you have good hands-on front-end web experience ( HTML, CSS)? (please note this is not More ❯
contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and continuous career development/progression is on offer! This is a 4 days on/4 days off …/arrange and schedule Engineers or Field Engineering resources to customer sites Maintain rapport with our customers by displaying a detailed understanding of their support requirements and contracts Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers or … the first point of contact for any IT-related issues, requests, and incidents that come in from our customers. This role focuses on customer support, not technical troubleshooting or 1st line IT support. Although specific Service Desk Analyst experience is not essential, experience in retail, a customer service setting More ❯
