22 of 22 Customer Experience Jobs in South Wales

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number … part of a team setting up a new service which comes with exciting career prospects for the right person. Our client would like previous experience in banking, financial services, insurance industry working as part of as service based business. You will be responsible for the efficient and effective delivery … by providing on-the-ground support. This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a fixed term basis up to the end of June 2026. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering … Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and More ❯

Enablement value stream in the R&D department. Your role involves developing clean, maintainable software that expands our product, seamlessly integrating our solutions with customer systems. You will ensure our solutions are tested, accessible, extensible, secure, and high-performing. Attention to detail is crucial, and your ideas and challenges … are encouraged within our empowered team of skilled developers. What you'll do Integrate the Backbase platform into customer systems, focusing on backend implementation. Provide technical solutions to complex issues, enhancing customer experience and company reputation. Analyze current code and industry trends to formulate efficient processes and … premise deployments. Adopt Agile practices and continuous integration/delivery for rapid, autonomous team decision-making. Who you are At least 3 years of experience as a Java Backend Developer. Proven experience in enterprise projects. Experience in banking or Fintech is a plus. Excellent communication skills in More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About The Role As Hargreaves Lansdown continues to … s digital engagement platforms, contributing to the broader technology strategy. Influence and shape the future of client engagement and support experiences through data-driven, customer-centric design decisions. Champion cross-functional alignment across architecture, delivery, support, and security teams to ensure successful, end-to-end solution delivery. What You … using technologies like Service Cloud, Service Cloud Voice, Einstein AI, and Data Cloud. Collaborating with business and product stakeholders to align technical delivery with customer experience goals and regulatory requirements. Setting engineering standards and best practices to ensure scalable, secure, and maintainable solutions across the Salesforce ecosystem. Coaching More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

for a period of 1 month initially. The role will involve supporting with the testing and staging of IT tech, ready for deployment to customer installations. This role would suit someone with a good understanding of IT, computers, hardware and software, and someone looking to start a long-term … IT systems (PC's/Network equipment/servers/cameras/tablets/hand-held devices) to ensure full functionality before deployment to customer project site. Supporting with software and firmware upgrades/downgrades (including routers, firewalls, and switches) Supporting with picking, packing, and dispatch of equipment to … customer project sites. What you'll need: Strong experience in IT/Computer systems including hardware & software. Great customer experience and ability to communicate positively. Positive, solutions focused approach to work tasks. Manually dextrous. Good understanding of health & safety in a work environment. Able to drive More ❯

with the opportunity for this to extend. The role will involve supporting with the testing and staging of IT tech, ready for deployment to customer installations. This role would suit someone with a good understanding of IT, computers, hardware and software, and someone looking to start a long-term … IT systems (PC's/Network equipment/servers/cameras/tablets/hand-held devices) to ensure full functionality before deployment to customer project site. Supporting with software and firmware upgrades/downgrades (including routers, firewalls, and switches) Supporting with picking, packing, and dispatch of equipment to … customer project sites. What you'll need: Strong experience in IT/Computer systems including hardware & software. Great customer experience and ability to communicate positively. Positive, solutions focused approach to work tasks. Manually dextrous. Good understanding of health & safety in a work environment. Able to drive More ❯

successful candidate will support senior developers in providing professional expertise and technical skills to reimagine and optimise business processes and systems and improve the customer experience. You'll work with a business analyst and developers, defining solutions, building, and testing - across the entire lifecycle. You'll also support the More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of? As a Fraud Prevention Manager , you will … business and lead the development and implementation of comprehensive fraud detection strategies and develop robust business procedures that balance fraud loss, risk factors and customer experience to ensure that Propel Finance meets its statutory and regulatory requirements as set out in the FCA Framework Document. Role responsibilities; You … initiatives and implementing business change and recommending process improvements Running of Fraud Forum and internal provision of fraud & financial crime training Key skills required; Experience in a similar role within a consumer credit background Excellent knowledge of leading procedures in fraud principles, processes and practices Demonstrable knowledge of the More ❯

priority areas for testing. Ability to analyze complex requirements and determine suitable test coverage. Validate financial calculations including affordability, LTVs, APRCs, and payment schedules. Experience testing complex applications with multiple third-party APIs. Knowledge of various testing methodologies and ability to select appropriate techniques. Proficiency in API testing, including … and manage context switching and changing priorities. Strong written and verbal communication skills, simplifying testing and defect information for non-testers. Desirable Technologies/Experience Knowledge and experience with second charge mortgages. Detailed understanding of mortgage servicing (both account and customer). Experience with Xray test … and Postman for API testing. Ability to create and maintain automated tests using Playwright. Testing of Amazon Connect or other cloud contact center solutions. Experience with Confluence for document creation and maintenance. Cross-browser/device testing using Browserstack or similar tools. Accessibility testing of web applications. Mobile testing More ❯

affordable, and accessible. We’re hiring talented people who are purpose driven and want to use and develop their skills to deliver an awesome experience to our customers. Our team is engaging, inquisitive, and inclusive, reflecting many different beliefs and backgrounds. We welcome people who can bring diversity to … grow their wealth. To provide intelligence to the business that enables them to make the right strategic decisions to drive business performance and improve customer experience. In your role as Senior Decision Scientist you’ll help deliver a data driven omni-channel communication strategy, systemic comms sent to the … right reasons at the right time to convert more prospects, cross-sell and better retain our customers. build timely triggers based on indicators of customer need. utilise our data science capability to predict likelihood to convert. create insight to inform messaging and how we segment our customers. measure the More ❯

you do, get in touch today! About the role We believe in the power of data to drive smarter decisions, better products, and meaningful customer experiences, and are on the lookout for a strategic, visionary Head of Analytics to take our analytics capabilities to the next level. Reporting directly … with the pricing team to test behavioural response to incentive-based offers. Partnered with the product team to define key metrics for a new customer journey flow. Rebuilt a cross-functional dashboard to provide exec-ready visibility of acquisition KPIs. Hosted an internal session on best practices for storytelling … tools like SQL, Python, BI platforms, and cloud-based analytics. Strong grasp of business strategy, and how data can accelerate growth and operational excellence. Experience in fast-paced sectors like tech, e-commerce, or fintech (insurance/financial services is a bonus!). If you're ready to lead More ❯

engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights … and feedback : Collaborate with internal teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on … our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You More ❯

engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights … and feedback : Collaborate with internal teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on … our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You More ❯

engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights … and feedback : Collaborate with internal teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on … our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯