6 of 6 Incident Management Jobs in South Wales

relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best … practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required ...

incidents. Troubleshoot issues using logs, configuration reviews and SQL queries. Own incidents through to resolution, ensuring accurate prioritisation and SLA compliance. Participate in major incident management and provide timely customer updates. Perform first-line diagnostics and escalate issues where required. Ensure requests are validated, compliant and delivered within … Strong troubleshooting and analytical skills. Good understanding of ITIL 4 principles. Strong SQL skills for querying, data validation and troubleshooting. Excellent communication and stakeholder management skills. If you'd like to hear more about this opportunity then please get in touch with any questions that you have ...

during a period of increased demand. The successful Cyber Security Analyst will focus on monitoring and investigating security alerts, responding to incidents, supporting vulnerability management activities, and helping maintain a secure Microsoft-based environment, with particular emphasis on Microsoft Sentinel. Role Responsibilities: Monitor, investigate and respond to security alerts … Manage cyber security tickets, service requests and day-to-day operational security activities. Analyse suspicious activity and escalate potential threats where appropriate. Support vulnerability management and remediation activities across the organisation. Assist with incident response, security investigations and cyber improvement initiatives. Work closely with end users to provide ...

during a period of increased demand. The successful Cyber Security Analyst will focus on monitoring and investigating security alerts, responding to incidents, supporting vulnerability management activities, and helping maintain a secure Microsoft-based environment, with particular emphasis on Microsoft Sentinel. Role Responsibilities: Monitor, investigate and respond to security alerts … Manage cyber security tickets, service requests and day-to-day operational security activities. Analyse suspicious activity and escalate potential threats where appropriate. Support vulnerability management and remediation activities across the organisation. Assist with incident response, security investigations and cyber improvement initiatives. Work closely with end users to provide ...

escalations from Support and internal partners. Define, track, and report on delivery and operational metrics, using them to drive continuous improvement. Participate in the Incident Management on-call rotation to help ensure availability goals for Geo are met, working with reliability engineers and development team members. How GitLab ...

containerized and cloud-based solutions. Contribute to Infrastructure as Code (IaC) initiatives using tools such as Terraform. Participate in release planning, production deployments, and incident management. Stakeholder Collaboration Work closely with Product Owners, Business Analysts, Architects, QA, and DevOps teams. Translate business requirements into technical solutions. Communicate technical concepts … first development approaches. Soft Skills Strong leadership and decision-making capabilities. Excellent analytical and problem-solving skills. Effective communication and stakeholder management abilities. Strong collaboration and team-building mindset. Ability to balance technical excellence with business objectives. Self-motivated with the ability to work independently and lead distributed teams. ...