16 of 16 Incident Management Jobs in South Wales

customers, colleagues and communities. Hodge is a Welsh financial services provider focused on real estate finance and specialist residential mortgage markets. Under the overall management of the Head of Service Security & Operations, the IT Service Delivery Lead is responsible for leading the Service Improvement and Service Desk teams … ensure day-to-day service delivery meets customer requirements; monitoring the workload of the support team to feed into capacity planning. Monitoring and active management of the support queues to ensure issues are being progressed as appropriate. Ensure that the support team meet SLA targets for response and resolution ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

committed to building a diverse and inclusive workforce. We particularly welcome applications from woman as they are currently under-represented in our management roles. All appointments will be made on merit. Responsibilities To support the Strategic Manager (Network Operations and Resilience) and deputise as necessary, in the overall management of the South Wales Trunk Road Agent, with specific responsibility for Network Management. You will be a member of the SWTRA Senior Management team and be expected to be accountable and provide leadership, direction and operational management support to the Network Management team in achieving ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

Responsibilities Deliver and maintain secure, resilient infrastructure and platform services Champion security best practices across infrastructure design, configuration, and operations Support infrastructure hardening, vulnerability management, monitoring, and incident response activities Implement and maintain Infrastructure as Code solutions Collaborate with engineering, architecture, and security teams to improve platform reliability … security posture Provide expert guidance on secure environments, configuration management, and identity and access management Drive automation and continuous improvement initiatives across infrastructure services Ensure solutions align with security standards, compliance requirements, and industry best practice Essential Skills & Experience Strong Linux administration and engineering experience Proven experience with ...

other relevant industry standards and best practice Contributing to governance frameworks and supporting the development of Cyber Security and Information Security Management Systems Assessing cyber security controls, reviewing architecture proposals, and supporting threat and risk assessments Supporting cyber security requirements analysis and tailoring outputs to client context Understanding business … modelling, Vulnerability analysis, Risk matrix modelling. Secure DevOps and secure systems engineering lifecycle Security Policy and governance Cloud Security including OT in the Cloud Incident Management frameworks, Security incident analysis, digital forensics, crisis management, SOC operations and supporting tools Strong knowledge and practical experience of cyber ...

privacy and resilience, and develop mitigating actions consistent with Ofgem’s risk appetite. Managing Cyber assurance, data protection, security operations and response capabilities, including Incident Management on Data, leak investigations and independent investigation activity with Cabinet Office. Acting as a security and privacy professional, championing best practice … will need: Direct experience in leading Cyber Security, including ongoing definition and delivery of a robust security and privacy strategy, which incorporates intelligence management; threat and risk analysis; risk mitigation; business continuity preparations; and incident detection, response and recovery. Substantial experience in a combination of business and risk ...

supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks … Service Desk, ensuring workloads are balanced and priorities are met. Drive excellent customer experiences through clear communication and proactive service delivery. Support Major Incident Management, Root Cause Analysis, and continuous service improvement initiatives. Work closely with technical teams and stakeholders to deliver effective solutions. Produce meaningful KPI reports ...

will directly manage the 1st Line Team Lead and 2nd Line Engineers. The role will work closely with Technical Services, Professional Services, Service Delivery Management, Operational Governance and other business functions to provide effective end-to-end service delivery. In line with ARO’s values, the Service Desk Manager … point for customer incidents, service concerns and priority issues. Manage ticket flow, backlog, workload balancing, prioritisation and resource allocation across the teams. Ensure Major Incident and priority incident processes are followed, with timely and accurate stakeholder communications. Chair or lead operational reviews and maintain clear accountability for actions ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting and platform resilience. * Collaborate with engineers, architects, product teams and stakeholders whilst coaching and mentoring colleagues. Essential Skills for the Senior ...

cannot offer sponsorship or relocation assistance, so you must already have the right to work in the UK. What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management … customers and stakeholders, managing expectations during incidents. On-call support: Support telecoms services during scheduled weekend and out-of-hours cover, following major incident escalation paths. What we are looking for: Essential Requirements: You will be a logical problem-solver with a customer-first mindset who thrives ...

GitHub. Experience in operationally managing software components/service once live, including: observability best practises, logging best practises, error reporting, debugging and live incident management. Experience using tools such as Grafana, Prometheus, New Relic etc. Experience of working with sensitive personal data. Experience working with a health data (genetic ...

Network Rail in the United Kingdom is recruiting a Controller 4 to join our operations control teams. You will support incident management, coordinate fault responses and help safeguard railway services. The role requires knowledge of signalling, fault management and the NRN system, with strong teamwork ...

team, and drive technology change at our Newport site. You will own ISO27001 and Cyber Essentials Plus compliance, oversee service delivery, security policies and incident management, and collaborate with development teams and external suppliers to prioritise business needs. hybrid working and a standout benefits package are offered. #J ...

continual service improvement across UK and Europe. You will shape, monitor and improve service performance, manage SLAs with customers and suppliers, and contribute to incident management, service reviews and contract discussions while applying #J-18808-Ljbffr ...