11 of 11 Problem Management Jobs in South Wales

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes. Key Responsibilities Deliver outstanding 3rd line technical … and manage endpoint security solutions, patching, and compliance policies. Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers. Lead major incidents, problem management, and root cause analysis. Collaborate with project teams on EUC transformation initiatives. Maintain and update IT documentation and processes. Working Hours The … rota for remote out-of-hours technical support is also expected. Essential Experience Proven experience as a senior engineer within an MSP environment. Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework More ❯

crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes. Key Responsibilities D eliver outstanding 3rd line … and manage endpoint security solutions, patching, and compliance policies. Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers. Lead major incidents, problem management, and root cause analysis. Collaborate with project teams on EUC transformation initiatives. Maintain and update IT documentation and processes. Working Hours The … rota for remote out-of-hours technical support is also expected. Essential Experience Proven experience as a senior engineer within an MSP environment. Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework More ❯

IT company based near Cardiff. You will be supporting external clients with all of their IT requirements - 3rd Line, but also involved with the management and implementation experience of various devices, software and solutions including the management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile … Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Networking - Support and maintenance Edge Security management e.g. Configure, manage and monitor firewalls, VPON's … as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server … infrastructure, networking. Desirable: PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server … infrastructure, networking. Desirable: PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities … Responsible Financial Budgeting for all on-premises hosted services. Site level Procurement Site Risk Management Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an … audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Change management approval site level responsibility. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling More ❯

for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities … Responsible Financial Budgeting for all on-premises hosted services. Site level Procurement Site Risk Management Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an … audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Change management approval site level responsibility. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling More ❯