compliant, scalable and commercially effective manner. Monitor operational performance, complaints, quality metrics and management information to identify trends, risks, training needs and process improvements, recommending proportionate actions to enhance compliance, client outcomes and operational effectiveness. Oversee and support day-to-day compliance operations, including handling complex and escalated client … queries, providing guidance on escalation decisions, supporting colleagues, and ensuring consistent adherence to policies, procedures and regulatory requirements. Drive continuous improvement and change management initiatives, supporting policy, process, technology and business changes, coordinating with vendors and stakeholders to strengthen controls, operational efficiency and regulatory compliance. Lead regulatory change ...