19 of 19 Service Management Jobs in South Wales

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects … are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects … are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT … service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding More ❯

leaders in their field are looking for a Desktop Support Analyst who will be responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities Manage … and prioritise all 2nd line incidents and requests according to defined SLAs General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional … service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment rooms to comply with IT Services and QSSE standards More ❯

part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You … Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and more. About the Role: We are looking for a results-driven Support Team Lead to manage and mentor a team of … customer service representatives in our call center. You will play a key role in delivering exceptional customer experiences by ensuring service excellence, team development, and operational efficiency. The role is with location in Newport. Key Responsibilities: Team Management: Lead, mentor, and support a team of call center … regular coaching and feedback. Conduct one-on-one meetings, performance reviews, and development plans. Operational Oversight: Monitor daily operations and ensure team adherence to service level agreements (SLAs). Manage team schedules, shifts, and attendance to maintain optimal service coverage. Ensure timely and accurate handling of customer queries More ❯

their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and more. About the Role: We are looking for a results-driven Support Team Lead to manage and mentor a team of … customer service representatives in our call center. You will play a key role in delivering exceptional customer experiences by ensuring service excellence, team development, and operational efficiency. The role is with location in Newport. Key Responsibilities: Team Management: Lead, mentor, and support a team of call center … regular coaching and feedback. Conduct one-on-one meetings, performance reviews, and development plans. Operational Oversight: Monitor daily operations and ensure team adherence to service level agreements (SLAs). Manage team schedules, shifts, and attendance to maintain optimal service coverage. Ensure timely and accurate handling of customer queries More ❯

Job summary o Support digital services throughout their lifecycle, supporting the project implementation, transition to service and ongoing maintenance &management.o Responsible for ensuring digital services are performing within operational parameters.o Involved in the collation of data and further coordination with System Administration staff to facilitate the correct set up … and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing … as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the More ❯

Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider require a Senior Customer Success Manager who has a background within technology, cyber or digital operations to join their successfully growing team. This role is perfect for an individual who excels at cultivating strong relationships … while guiding customers through their journey. This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the chance to work alongside technology subject matter experts in a collaborative environment that values fresh ideas and innovation. If … you're a creative thinker who thrives on teamwork, we encourage you to apply. Responsibilities of the Senior Customer Success Manager: Own customer onboarding, service availability, and delivery Continuously measure and improve service operations. Engage customers regularly to assess needs and remove adoption barriers. Monitor customer health to More ❯

Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider require a Senior Customer Success Manager who has a background within technology, cyber or digital operations to join their successfully growing team. This role is perfect for an individual who excels at cultivating strong relationships … while guiding customers through their journey. This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the chance to work alongside technology subject matter experts in a collaborative environment that values fresh ideas and innovation. If … you're a creative thinker who thrives on teamwork, we encourage you to apply. Responsibilities of the Senior Customer Success Manager: Own customer onboarding, service availability, and delivery Continuously measure and improve service operations. Engage customers regularly to assess needs and remove adoption barriers. Monitor customer health to More ❯

Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider require a Senior Customer Success Manager who has a background within technology, cyber or digital operations to join their successfully growing team. This role is perfect for an individual who excels at cultivating strong relationships … while guiding customers through their journey. This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the chance to work alongside technology subject matter experts in a collaborative environment that values fresh ideas and innovation. If … you're a creative thinker who thrives on teamwork, we encourage you to apply. Responsibilities of the Senior Customer Success Manager: Own customer onboarding, service availability, and delivery Continuously measure and improve service operations. Engage customers regularly to assess needs and remove adoption barriers. Monitor customer health to More ❯

in-house technical teams. What you’ll be doing: Managing multiple concurrent IT projects from planning to delivery Working closely with infrastructure, cloud, and service management teams Reporting into a central PMO and aligning with portfolio governance Handling risks, dependencies, budgets and stakeholder updates What we’re looking … for: 3–5+ years IT Project Management experience Strong knowledge of infrastructure, cloud (Azure), security, and networks Comfortable working in structured PMO environments (Waterfall & Agile) Skilled in stakeholder management and translating tech into business terms Experience with tools like MS Project, Azure DevOps, ServiceNow, SharePoint Nice to have More ❯

Cardiff for two days per week on a position which is inside IR35. The Project manager will form part of the IT PMO Project Management team delivering technical projects based around application and infrastructure services across IT and Business Change. The Project Manager will be assigned projects and to … ensure they are completed on time, within scope, and budget. The Project Manager will adhere to the PPMO framework, collaborating closely with the Portfolio Management team to manage risks, issues, and dependencies. The Project Manager will work primarily on technical projects and these projects will include a heavy focus … on * IT Infrastructure, Networks & EUC * Cyber Security * Cloud Infrastructure - MS Azure * Service Management In this position the key responsibilities of the candidate will be: * To oversee and manage the delivery of IT projects. * Developing detailed project plans that outline the scope, timeline, budget, and resources required. * Ensure projects More ❯

functional expert for 1 or more Digital Clinical Systems. You will have responsibility for ensuring the products are quality assured following rigorous testing, project management of technical and implementation work streams, and overseeing implementations. This will involve close working with clinical and administrative staff across the organisation, and with … within the Digital Services Directorate and will work with Project Managers, other Digital Product Specialists, Systems Developers, IT Trainers, QA Analysts and Infrastructure and Service Management teams. Digital Services are integral to the Health Board's clinical services plan, and play a key role in supporting thousands of … applications, infrastructure, intelligence and processes. Main duties of the job The post holder will:Lead on the system configuration to enable use by the service(s).Take a lead role in the documentation of product requirements and user designs to reflect business needsManage implementations, including upgrades and patches, assisting More ❯

/Hybrid (Cardiff) About the Role Position Overview: As a Data Analyst, you will play a pivotal role in the operational running of the Service Management Office (SMO) based in Cardiff. In this position, you will have an important role in transforming raw data into valuable insights that More ❯

leading on the development of follow-on and adjacent growth and new business opportunities; and you will lead or support the development of new service offerings and helping take these to market. You will lead the development of Solution/Technical Architecture in the highly complex secure systems space. … at multiple levels of classification. You will: Technically and procedurally oversee the production of Identity-related High Level solution Designs, Transition states, roadmap and service catalogue Lead the architecture development process to drive community convergence around critical design choices Run the Identity Architecture Working Group Engage with design authorities … level required to understand, debate and drive solution design choices Experience delivering into MOD, relevant governance and security policy, processes, and practices (inc Joint Service Publications 604, 440). Strong understanding of IT security and design considerations of high-assurance systems. Knowledge of hosting technologies (virtualisation, containerisation, orchestration), with More ❯

technical specialists. Experience with public cloud technologies (AWS or Azure) is essential alongside database technologies (MySQL, Oracle). A deep understanding of engineering and service management methodologies will be required as well as a demonstrable background in deriving and managing technical requirements. Knowledge of Python and ETL tooling More ❯