IT Manager
- Location
- Swindon, England, United Kingdom
reduce key-person dependencies. You will own the IT service management processes and be the single front door for IT support, including our business applications. Beyond team management, you will hold operational ownership of site networking services, working within the architecture and standards set by the Head … IT. Govern the knowledge base so that guides and technical articles stay accurate and current. Establish and monitor service levels with the business and SLAs with the Cloud Platform team for escalations and change requests. Analyse ticket trends to identify training needs, working with our Organisational Development team ...