7 of 7 Customer Retention Jobs in the South West

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems … employees for personal and professional success. What's Exciting About The Role We are transforming the way we support our global customers, and we're looking for a Global Customer Success Manager (CSM), Enterprise to play a key role in driving customer satisfaction, retention, and operational excellence across Verifone's worldwide network. You will serve as … onboarding through steady-state operations, ensuring they achieve their business objectives and receive best-in-class support at every stage. You will act as a trusted advisor - proactively tracking customer health, identifying opportunities for improvement, resolving escalations, and coordinating internally to deliver seamless global support. This is a highly visible, relationship-driven role that sits at the intersection of More ❯

administrator who will facilitate in different aspects of the day-to-day operations at Penelope. From assistance with process improvement, data management, problem solving, enhancing productivity, teamwork and excellent customer service. You will have attention to the tinest details and have excellent communication skills with a strong customer service ethic; an excellent communicator, with well-developed interpersonal skills … what they need to do their job Organising and reviewing invoices/charges for our clients Organising and reviewing stock levels Lead management and followup with potential clients Enhance customer retention Ensure that we are sticking to best practice processes that we have outlined and are refining Educating clients about company products and services and how to More ❯

of key clients, including project history, sector-specific challenges, and potential areas for value creation. Lead smooth handover and relationship-building process with existing clients post-onboarding. Drive client retention through consistent, high-quality engagement and service delivery. Collaborate with the Business Development Team Lead to set and track annual, quarterly, and monthly client targets. Monitor and proactively More ❯

B2B technology environment. Demonstrable ability of finding and using commercial insights to disrupt status quo, and knowledge and capability of sales methods that drive effective discovery. Evidence of client retention experience, showing ability to build trust and long-term relationships. Excellent communication and presentation skills with the ability to deliver product demonstrations and build compelling proposals. Consultative, strategic More ❯

Account Manager – LegalTech Client Success Location : UK Remote, with travel to client sites Package : £35,000 + commission based on client retention and upsell + full benefits At Lawtech, we’re redefining how legal professionals manage compliance and client onboarding through our industry-leading platform, Verify365. From digital ID verification and AML checks to e-signatures and secure … or relationship management, ideally within SaaS, LegalTech, or PropTech. Skilled in developing and maintaining trusted professional relationships with senior stakeholders. Strong commercial awareness, with experience in contract renewals, retention, and account growth. Clear and confident communicator, able to deliver training and explain complex information in an accessible way. Organised and methodical, comfortable managing multiple priorities and deadlines. Data … not essential. Curious, adaptable, and proactive, with a genuine interest in LegalTech innovation and client success. What we offer Competitive base salary of £35,000 plus commission for client retention and account growth. 25 days’ holiday (increasing with service), pension, and flexible benefits. Opportunities for professional development and clear career progression. A collaborative working environment that values diverse More ❯

s fastest-growing fashion and lifestyle brands. You'll take charge of everything that makes an online store thrive , from site trading and product drops to email campaigns and customer retention. The idea role if you love both the art and science of e-commerce: the design, the data, and the dopamine hit when sales spike after a killer … calendars. Email Marketing & CRM Running campaigns and automations end-to-end through Klaviyo (or similar). Segment, personalise, test, and optimise for results. Analytics & Performance Tracking conversion, AOV, retention, and revenue. … Using GA4 and Excel to spot insights and tweak what needs tweaking. Creative & Brand Alignment Working with design and social teams to keep every touchpoint cohesive and on-brand. ️ Customer Experience Owning the journey from first click to repeat purchase. What You'll Bring Proven experience in e-commerce management, online trading, or CRM (fashion, retail, or D2C ideal More ❯