JOB TITLE: Head of Customer Excellence LOCATION: Bristol SALARY: £60,000 - £80,000 WAY OF WORKING: Full Time/Hybrid | Permanent 24-28 days holiday | Life Insurance | Pension Scheme | Healthcare Cash Plan | Hybrid THE BUSINESS: At C4S , we’re proud to be supporting a leading organisation that prides itself on delivering exceptional experiences for its customers and building long … term relationships based on trust and value. We are now hiring for a Head of Customer Excellence to lead the customer-facing strategy, ensuring world-class service delivery and continuous improvement across all touchpoints. THE HEAD OF CUSTOMER EXCELLENCE OPPORTUNITY: As Head of Customer Excellence, you will play a pivotal role in shaping the customer journey, building a culture of customer-centricity, and ensuring our teams deliver the highest standards of service. Reporting directly to the senior leadership team, you will define and execute the vision for customer experience and engagement, championing innovation and best practice. KEY RESPONSIBILITIES: Develop and lead the Customer Excellence strategy , ensuring alignment with overall business objectives. More ❯
B2B technology environment. Demonstrable ability of finding and using commercial insights to disrupt status quo, and knowledge and capability of sales methods that drive effective discovery. Evidence of clientretention experience, showing ability to build trust and long-term relationships. Excellent communication and presentation skills with the ability to deliver product demonstrations and build compelling proposals. Consultative, strategic More ❯
role is central to optimising our CRM and automation processes, enhancing cross-functional collaboration, and driving actionable insights across the business. Youll work closely with teams in sales, marketing, customer service, and franchise operations to ensure HubSpot is configured to support business goals and integrated seamlessly with other systems. ??? Key Responsibilities Configure and optimise HubSpot workflows , lead-nurturing sequences … and sales pipelines to align with business goals. Collaborate with sales and marketing teams to improve lead management, conversion, and customer retention. Partner with customer service to enhance the HubSpot service hub and enable new customer contact channels. Work with the Customer Journey team to build and refine marketing automations. Develop dashboards and reports to track … to ensure effective daily use. Engage stakeholders across departments to align CRM and analytics strategies. ?? What Youll Bring Proven experience managing HubSpot hubs including Marketing Hub, Sales Hub, and Customer Service Hub. Expertise in designing lifecycle stages, pipelines, and workflows that support business processes and customer journeys. Strong analytics skills with hands-on experience building and maintaining dashboards More ❯
Customer Success; Visa Team Manager Apply locations Swindon time type Full time posted on Posted Yesterday job requisition id R06144 Your role Our Allstar Visa team is an integral part of this vision, ensuring our clients maximize the value of our product, optimize their accounts, and build long-lasting relationships. What you'll be doing Role Overview: As the … account tenure, and ultimately increasing the lifetime value of our customers. This is an exciting opportunity to grow with the company as we aim to scale and quadruple our customer base in the coming years. What You'll Do: Lead & Develop: Manage and inspire a small, high-performing account management team. Foster a collaborative, matrix-driven environment where each … team member thrives. Customer Success Focus: Maximize product usage across your accounts, ensuring clients fully leverage our solutions to meet their expense management needs. Account Growth: Build and sustain long-term relationships with clients, identifying opportunities to grow accounts, improve satisfaction, and increase customer retention. Strategic Leadership: Work closely with cross-functional teams to create strategies for customerMore ❯
