1 to 25 of 62 Support Specialist Jobs in the South West

your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Franklin Fitch Recruitment Consultant at Franklin Fitch Third Line Support Analyst Location: Bath An award-winning, market-leading MSP based in Bath is looking for a 3rd Line Support Analyst to join the Service Desk team. The Role … help them get back to their role as efficiently as possible. Key Responsibilities: Providing excellent customer experience, through friendly, helpful technical issue resolution. Collaborate with 1st and 2nd line support teams to escalate, troubleshoot and resolve issues efficiently. Recording incoming support requests and maintaining detailed, accurate notes and time records. Referencing and updating client documentation and user guides. … out on-site work if required; troubleshooting, infrastructure installation, hardware refresh and other projects. Requirements: 3+ years of professional IT experience ideally in an MSP environment at 2nd level support or higher. Excellent customer service and problem-solving skills. Organisational, time management and documentation skills, preferably with experience of logging time. Technical Skills required: Windows Server including; Active Directory More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

s growing business, working within a dedicated IT team. Your main responsibilities include technical troubleshooting, management, and maintenance of hardware and software. While your primary focus will be technical support, you will also have the opportunity to advise and engage with the business as a trusted IT partner. Additionally, you will develop and utilise your cybersecurity expertise as part … of the evolving IT security controls environment. Key Duties & Responsibilities: Serve as a primary contact for all IT issues. Provide expert-level support for complex hardware, software, and networking issues, including Windows, Office 365, Azure Administration, Entra ID, and other enterprise-level technologies. Administer system configurations, security settings, and user accounts, including the ERP system and other SaaS applications. … Contribute to the planning and execution of IT projects, including migrations and upgrades. Maintain established principles of cybersecurity and contribute to continuous improvements, working with the IT Support/Cybersecurity Manager to keep the environment secure. Create and maintain high-quality documentation for process control and evidence generation to support internal and external audits. Educate users on best More ❯

Job Opportunity: Onsite Support Engineer at AVASO Technology Location : Brockworth, England, United Kingdom Employment Type : Full-Time Experience : 3-5+ years Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. … If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT … assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems More ❯

Job Opportunity: Onsite Support Engineer at AVASO Technology Location : Brockworth, England, United Kingdom Employment Type : Full-Time Experience : 3-5+ years Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. … If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT … assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems More ❯

Job Opportunity: Onsite Support Engineer at AVASO Technology Location : Brockworth, England, United Kingdom Employment Type : Full-Time Experience : 3-5+ years Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. … If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT … assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems More ❯

IT Support Analyst – Legal Specialist 📍 Exeter | Hybrid I’m working with a leading law firm , who are looking for a proactive and personable IT Support Analyst to join their growing team in Exeter . This is a fantastic opportunity for someone with 1st/2nd line support experience within the legal industry, looking to build on … their technical skills while supporting a modern Microsoft-based IT estate. 🔍 The Role: As part of a friendly and forward-thinking IT team, you’ll be delivering hands-on support across the firm – covering everything from device setup and troubleshooting, to assisting with legal software and Microsoft 365 queries. You'll play a key role in keeping internal users … productive and systems running smoothly. 🛠️ What You’ll Be Doing: Responding to incoming support tickets via ServiceNow Providing 1st/2nd line support across Windows 10/11 , O365 , and Active Directory Preparing and configuring laptops, desktops, and mobile devices (iOS) Supporting meeting room setups and remote users Escalating issues to 3rd line or external vendors when required More ❯

IT Support Analyst – Legal Specialist 📍 Exeter | Hybrid I’m working with a leading law firm , who are looking for a proactive and personable IT Support Analyst to join their growing team in Exeter . This is a fantastic opportunity for someone with 1st/2nd line support experience within the legal industry, looking to build on … their technical skills while supporting a modern Microsoft-based IT estate. 🔍 The Role: As part of a friendly and forward-thinking IT team, you’ll be delivering hands-on support across the firm – covering everything from device setup and troubleshooting, to assisting with legal software and Microsoft 365 queries. You'll play a key role in keeping internal users … productive and systems running smoothly. 🛠️ What You’ll Be Doing: Responding to incoming support tickets via ServiceNow Providing 1st/2nd line support across Windows 10/11 , O365 , and Active Directory Preparing and configuring laptops, desktops, and mobile devices (iOS) Supporting meeting room setups and remote users Escalating issues to 3rd line or external vendors when required More ❯

excellent written and verbal communication skills with the ability and know-how to collaborate effectively with domain experts and IT leadership team. The primary role of the IT Admin & Support Analyst II is to provide End User Computing support and delivery of agreed services to internal users. Responsible for incident diagnosis, request management, providing hands-on assistance, handling … project work, case management, and documenting KB solutions. Support Tech Bar and assist with Quarterly Disposal Process. The position may require working extended hours, occasional night and/or weekend work as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide End User Computing support to internal users. • Support and deliver approved applications and services. • Support mobile devices (phones … metrics using the ITSM platform (ServiceNow) for call management and escalation. Responsibilities: • Imaging and deploying new PCs using Windows 11. Expert experience in installing and building machines is required. • Support front-line operation teams in resolving advanced technical issues with guidance and coaching. • Collaborate with Engineering teams to resolve complex desktop problems, communicate technical info, and implement solutions. • Troubleshooting More ❯

Technical Support Specialist Are you a Technical Specialist with a background of providing second and third-line support This is a great opportunity to join a fun technical team and develop in your career. Position: Technical Support Specialist Location: Swindon/Hybrid Hours: Full-time Salary: £34,000 to £38,000 per annum Contract … and the second round is in person at the Swindon office on 16 July 2025. The Role Part of the Technology team, this role involves the provision of systems support on a range of systems. This role supports the full range of Technology Support Desk duties, and you will be one of the first points of contact for … and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. About You We are looking for someone with experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online (365) and Exchange Online Management modules Migrating More ❯

Technical Support Specialist, NFP PEOPLE 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Technical Support Specialist Are you a Technical Specialist with a background of providing second and third-line support? This is a great opportunity to join a fun technical team … and develop in your career. Position: Technical Support Specialist Location: Swindon/Hybrid Hours: Full-time Salary: £34,000 to £38,000 per annum Contract: Permanent Closing Date: Sunday 29 June 2025 Interview Date: The first round is online on 8 July 2025, and the second round is in person at the Swindon office on 16 July 2025. … The Role Part of the Technology team, this role involves the provision of systems support on a range of systems. This role supports the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls, recording and resolving issues and More ❯

Date: Tuesday 3rd June 2025 Join a fast-growing software company delivering asset management solutions across the UK and internationally. We're looking for a Junior Implementation Consultant to support the delivery of tailored software solutions to new and existing clients. This is a hybrid role requiring strong technical and data analysis skills, with excellent opportunity for growth and … hands-on project experience. Key Responsibilities: Configure software to meet client needs Assist with data migration and cleansing Provide project and client support throughout implementation Contribute to documentation and user training materials Work closely with developers and project managers using Agile methodology Requirements: Strong Microsoft Excel and Office skills Understanding of SQL and relational databases Degree in a STEM More ❯

Leo Recruitment Limited - IT Recruitment Solutions 2nd Line Support Engineer Salary: Up to £32,000 (this salary may be slightly negotiable and can be discussed further, depending on your experience) Benefits You’ll Love: Profit Share Scheme: Be part of the Employee Ownership Trust and share in the company’s success. Fully funded certifications and training (worth thousands!). … remote working - you can work from home 2 days per week. Modern, well-equipped office designed for productivity and collaboration. Your Role in the Team: As a 2nd Line Support Engineer, you’ll be at the heart of the action: Device Setup: Manage end-to-end deployment for laptops, desktops, and tablets. Support Expertise: Handle and resolve IT … support queries and service requests with confidence. Project Work: Participate in exciting IT projects and on-site support as needed. IT Administration: Track hardware/software installations and update configuration management records. What You’ll Bring to the Table: Proven hands-on 2nd Line Support experience in a service desk role. Expertise in Microsoft 365, Exchange Online More ❯

Customer Support Specialist, Bournemouth Client: [Client Name] Location: Bournemouth, United Kingdom Job Category: Other EU work permit required: Yes Job Details Job Views: 4 Posted: 05.05.2025 Expiry Date: 19.06.2025 Job Description Our client is seeking a dedicated and proactive Customer Support Specialist to join their growing team. This role involves providing exceptional support to users … The ideal candidate has a keen eye for detail, a customer-first mindset, and a drive to grow their career in a dynamic environment. Role Overview As a Customer Support Specialist, you will manage support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt resolution. You will play a key role in enhancing user … experiences and identifying opportunities for service improvements, while maintaining professionalism and technical aptitude. Key Responsibilities Manage inbound support tickets via phone and email, ensuring prompt triage and prioritization. Document and oversee support requests using ticketing systems, maintaining transparency with clients. Diagnose and resolve technical issues, escalating when necessary. Coordinate with internal stakeholders to expedite resolutions and manage configuration More ❯

Role Overview: We are seeking a proactive and technically skilled Shop Floor Application Support Specialist to join our team in supporting mission-critical manufacturing systems. You will provide L1.5/L2/L3 support for a range of Shop Floor IT tools, play a key role in testing and deploying new functionalities, and ensure end-user readiness … through training and documentation. Key Responsibilities: Provide L1.5/L2/L3 support for MES and shop floor applications such as: SIMATIC IT MES AOS ANDON systems SGM Portal Others as required Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution. Develop and maintain comprehensive technical documentation, including: Knowledge base articles Incident reports/Incident … with cross-functional teams to evaluate and implement new solutions or features for shop floor IT systems. Conduct training sessions for end-users on new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven experience in manufacturing IT support More ❯

Role Overview: We are seeking a proactive and technically skilled Shop Floor Application Support Specialist to join our team in supporting mission-critical manufacturing systems. You will provide L1.5/L2/L3 support for a range of Shop Floor IT tools, play a key role in testing and deploying new functionalities, and ensure end-user readiness … through training and documentation. Key Responsibilities: Provide L1.5/L2/L3 support for MES and shop floor applications such as: SIMATIC IT MES AOS ANDON systems SGM Portal Others as required Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution. Develop and maintain comprehensive technical documentation, including: Knowledge base articles Incident reports/Incident … with cross-functional teams to evaluate and implement new solutions or features for shop floor IT systems. Conduct training sessions for end-users on new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven experience in manufacturing IT support More ❯

Social network you want to login/join with: We are seeking a proactive and technically skilled Shop Floor Application Support Specialist to join our team in supporting mission-critical manufacturing systems. You will provide L1.5/L2/L3 support for a range of Shop Floor IT tools , play a key role in testing and deploying … new functionalities, and ensure end-user readiness through training and documentation. Key Responsibilities: Provide L1.5/L2/L3 support for MES and shop floor applications such as: SIMATIC IT MES AOS ANDON systems SGM Portal Others as required Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution. Develop and maintain comprehensive technical documentation , including … with cross-functional teams to evaluate and implement new solutions or features for shop floor IT systems. Conduct training sessions for end-users on new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven experience in manufacturing IT support More ❯

Specialist IT Support Engineer Department : Digital, Data & Technology Group Salary : Starting from £30,505, rising to £36,924 Closing date : Sunday 05 January 2025 Are you a skilled IT Professional with a background in IT support and service delivery? We have an exciting opportunity to join our team focused on the support of specialist and … a team of Senior Service Analysts supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of specialist IT support to the University, acting as the point of escalation for incidents, requests, and changes, and will provide technical expertise in your area. A typical day may … see you helping to set up and deploying equipment within a research laboratory, providing advice and guidance on specialist software requests, or installing software for a computational project across a wide range of hardware and operating systems. However, no two days are the same, as every single day brings its own new challenges and opportunities to gain experience. This More ❯

Customer Support Agent – Professional Opportunity Our Client is seeking a dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to … grow your career in a dynamic environment, this opportunity is for you. Role Overview As a Customer Support Agent, you will manage incoming support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt and effective resolution. You’ll play a critical role in enhancing user experiences and identifying opportunities for service improvements, all while embodying … professionalism and technical aptitude. Key Responsibilities Efficiently manage inbound support tickets via phone and email, ensuring prompt triage and prioritization. Document and oversee support requests using ticketing systems, maintaining transparency with clients throughout the process. Diagnose and resolve technical issues, escalating when necessary. Liaise with internal stakeholders to expedite resolutions and manage application configuration changes. Deliver top-tier More ❯

Technical Support Specialist (Electrical Bias) Job Title: Technical Support Specialist (Electrical Bias) Location: Poole, Dorset Salary: Depending on experience Job type: Full Time, Permanent Reports To: Controls Manager Are you a former electrician ready to move beyond site work? Help install and maintain systems that save lives. This role is ideal if: You're an electrically … than manual labor. You pride yourself on solving problems quickly and explaining technical issues clearly to non-technical people. You value work that impacts life safety. Responsibilities include: Technical Support: Acting as the go-to expert for technical queries via phone, email, remote login, and CRM. Troubleshooting hardware, controls, and systems, especially in smoke ventilation, BMS, or fire safety … engineers with backup and verification. Continuous Improvement: Identifying recurring issues for engineering review, contributing to product development, building knowledge bases, and maintaining detailed records. Requirements: Proven experience in technical support, helpdesk, or remote engineering roles. Strong IT, systems, and fault-finding skills (hardware/software). Excellent communication skills, calmness under pressure, clarity when stressed. Familiarity with ticketing systems More ❯

Associate (Accounting/Finance) Software Support Specialist Apply Online Looking for a meaningful way to apply your education in Accounting or Finance? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financial Management Suite. Tyler … sector - cities, counties, schools and other government entities - to become more efficient, more accessible and more responsive to the needs of citizens. We have an opening for an Software Support Specialist on our ERP Pro Financials team. This role provides software support for Tyler clients in the use, functionality, and understanding of our products and databases for … knowledge by reviewing new functionality and testing new product issues Advocate for the client and ensure the software meets their business requirements May create or enhance documentation throughout the support process. Commits to expanding technological skills and knowledge of the Tyler products. Qualifications College degree or comparable work experience, preferably in accounting or finance Knowledge of payroll/accounting More ❯

within the last 4 years in the UK. Role Overview Join our team and work directly with our customers to customize VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy. This is a hybrid position with working from … role. Experience configuring or troubleshooting network is desirable Working with MySQL - any exposure to MySQL or equivalent is beneficial ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus Who you are You are detail oriented, quickly identifying issues and consequences in technical support You are collaborative and empower colleagues by sharing knowledge … skills, feedback and challenges What you'll do Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success Support engineers remotely whilst they are on-site, identifying and troubleshooting issues Build comprehensive documentation around customers in your portfolio and More ❯

Operational Support Specialist (UK Remote) Join to apply for the Operational Support Specialist (UK Remote) role at myGwork - LGBTQ+ Business Community Operational Support Specialist (UK Remote) Join to apply for the Operational Support Specialist (UK Remote) role at myGwork - LGBTQ+ Business Community This job is with Yugo, an inclusive employer and a … member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Overview Operational Support Specialist Location: Remote UK Working Period: Full Time Permanent Reports to: Operational Transformation Manager Salary: £30,000 Key Objectives of the Role Yugo is the trusted name for student housing, globally. Every day we connect young … students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. We are looking for an organised and proactive Operational Support Specialist to join our global operations team. In this role, you'll help support key programs that improve how we operate and how our students experience Yugo More ❯

Technical Support Specialist Role Overview: This position involves providing customer and sales support across all systems and products. The role requires technical expertise, particularly in CAD, to create bespoke drawings and details, assist with as-built drawing packages, and compile O&M manuals. Additionally, the role includes contributing to specification writing, supporting the marketing team with technical … content, staying updated on regulatory changes, managing third-party product inquiries, and offering on-site technical support. Key Responsibilities: Provide customer and sales support for all systems and products. Utilize CAD to create custom drawings and details for as-built packages and O&M manuals. Assist in writing and approving bespoke roofing specifications in collaboration with the technical department. … about changes in regulations and codes of practice, and report these updates to management. Manage third-party product and system inquiries through selected business partners. Offer on-site technical support to customers and the sales team. Respond to general technical inquiries from sales teams, contractors, and clients. Skills and Qualifications: Skills: Strong organizational and communication skills, both written and More ❯

Job Title: Technical Support Specialist (Electrical Bias) Location: Poole, Dorset Salary: Depending on experience Job type: Full Time, Permanent Reports To: Controls Manager Ex-electrician? Time to hang up the tools-and give your knees a break. Help the people who install and maintain systems that save lives. This Role Is For You If You're an electrically … problems fast, and explaining technical stuff clearly to non-technical people. You like knowing your work matters-especially when it's about life safety. What You'll Do Technical Support: Be the go-to expert for technical queries-phone, email, remote login and CRM. Troubleshoot hardware, controls, and systems-especially in smoke ventilation, BMS or fire safety installs. Translate … complex issues into clear, practical guidance for installers and end-users. Support field engineers when they need backup, guidance, or verification. Continuous Improvement Spot recurring issues and flag them for engineering or product review. Your insight will directly influence product design and future features. Build internal knowledge bases and contribute to training and tools. Keep meticulous records of issues More ❯