4 of 4 Customer Experience Jobs in Staffordshire

They have experienced considerable growth, onboarded new clients and secured competitive bids - expanding its presence globally. They are now keen to appoint a Client Excellence Team Member, to ensure customer achieve value from their software through implementation, training and ongoing success management. As a Customer Excellence Representative, your primary responsibility will be to deliver solutions and provide comprehensive … training to users. You will work closely with sales teams, product developers, and other stakeholders to ensure a seamless and positive experience for customers. Key Responsibilities: Deliver solutions to customers, ensuring all requirements are met and expectations are exceeded. Deliver training sessions to customers, both onsite and remotely, to ensure they fully understand and can effectively use our products. … Conduct outreach to existing customers to ensure the software has been fully adopted and promote additional features and improvements. Troubleshoot customer problems or issues that arise during the use of our products or services, especially during the initial period. Educate customers about new features or updates to existing features. Assist customers in evaluating new solutions or technologies that may More ❯

is seeking an experienced Head of Ecommerce to lead their digital commerce strategy. This is a senior role with full ownership of the company's online sales performance and customer experience. As the Head of Ecommerce, you will shape and execute a dynamic ecommerce strategy that drives revenue growth, enhances the customer journey, and strengthens the brand's … a winning ecommerce strategy that drives revenue and market growth Lead cross-functional teams to deliver a seamless and engaging online journey collaborating with marketing, commercial, IT, logistics and customer services Optimise ecommerce platforms, technology, and integrations to boost performance Use data and analytics to maximise sales, conversion, and customer retention Collaborate with the digital marketing team to … create and implement strategies on SEO, PPC, email, and social campaigns to grow traffic and sales Improve the end-to-end customer journey and implement best practises in UX/UI design to enhance site navigation, product discovery and mobile responsiveness Set and manage ecommerce budgets, report on key KPIs, and ensure compliance with all data and applicable laws More ❯

future of the company’s data capabilities. In this role, you’ll act as the data champion across the business, defining how data can enhance decision-making, efficiency, and customer experience. You’ll lead the adoption of AWS technologies such as Glue, Athena, LakeFormation, and DataBrew — unlocking the full potential of the organisation’s data assets. Working confidently across … for data quality, and driving best practices that enable the business to make confident, data-led decisions. To thrive in this role, you’ll bring at least five years’ experience as a Data Analyst or Senior Analyst, ideally within a complex or fast-changing environment. You’ll have a strong grasp of SQL and a clear understanding of how … data flows through modern architectures, with proven experience using AWS tools such as Glue, Athena, LakeFormation, or DataBrew. You’ll also be adept at working across both cloud and legacy systems, with excellent communication skills that allow you to bridge technical and non-technical audiences alike. A proactive, curious mindset and a passion for using data to influence and More ❯

Client This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Job Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare … and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on … industry trends to provide informed advice to clients. The Successful Applicant A successful Customer Success Manager should have: Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services. Strong interpersonal skills and the ability to build long-term client relationships. Proficiency in using CRM systems and other relevant software More ❯