12 of 12 Customer Experience Jobs in Staffordshire

operation of BT's converged core network, using software engineering to deliver changes faster and more accurately. This ensures the network can support BT's capacity, product development, and customer experience requirements while delivering best-in-class cost efficiency. What you'll be doing • Owns and leads strategic network developments, designs & their associated artefacts for new products or … business and technical requirements • Mentors more junior staff in technical expertise and engineering professionalism within and beyond immediate team, using official channels such as the Tech Fellowship Skill and Experience Systems • Virtualisation: Understanding of hypervisors & platforms (VMware ESXi and vCenter preferred), VM provisioning and resource allocation • Containerisation: Understanding of containers and container orchestration (Kubernetes) • Knowledge of Nokia's NSP … control (e.g. GitLab) Other • Strategic thinking with regards to network evolution and automation adoption • Ability to communicate complex technical topics clearly to business stakeholders • Understanding of Agile working methodologies Experience you'd be expected to have Implementing and managing virtualised solutions using VMWare ESXi and vCenter, ensuring optimal performance and resource utilisation Assessing system vulnerabilities to ensure compliance with More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

Customer Success Manager: Data and Retail Media About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker. Snappy exists to enable local high street businesses to serve … Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself. We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value … GMV), all while aligning with Snappy Shopper's strategic goals-both short and long-term. About the Role The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media's platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of product … marketplace platforms Stay informed of changing marketplace policies and category guidelines Proactively resolve account issues or suspensions in collaboration with platform support teams Key Requirements: Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as Amazon and eBay Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue More ❯

deep knowledge of core banking across systems Savings and Lending translating them into actionable product requirements Develop and articulate a comprehensive strategy that aligns with business goals, maximising efficiency, customer experience and remaining compliant to industry standards Lead the feature team to develop and execute the company's desired product technology outcomes Collaborate with cross-functional teams, including … technology, design, customer service and 2nd Line of Defence to ensure successful delivery of products and features With a number of exciting opportunities in this role, you will be part of the transformation project which will create a new operating platform for the business. As the company and team grows, so should you! What's in it for you … Base salary of £70,000 - £90,000 dependant upon experience Enhanced family-focused benefits Annual bonus opportunity up to 25% 30 days annual leave + bank holidays Please use this link to see the fantastic benefits available at OSB: OSB Careers About us At OSB Group, we understand how much our people bring to our organisation, which is why More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of product … marketplace platforms Stay informed of changing marketplace policies and category guidelines Proactively resolve account issues or suspensions in collaboration with platform support teams Key Requirements: Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as AmazonandeBay Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth Proficient More ❯

delivery of effective training solutions in line with the BT Group's learning strategy. • Assists relationships across both internal and external resources, ensuring training interventions align to both learner experience and business needs • Driving Quality Assurance to ensure all components of a programme are delivered to relevant standards, establishing actions to provide further support What you'll be doing … solutions in line with BT's learning strategy. Identify areas to use innovation and digital technologies for new products of work and then deliver the appropriate training Skill and Experience • Business insight - You apply your knowledge of the unique environment in which our business operates to ensure that our training uses business insight to enhance skills. Managing finance goals … a quality learning experience. You organise the right resources to maximise operational performance and add value, escalating requirements in non-standard situations to maintain exceptional results and service. Mandatory: • Experience of training content creation and delivery • Developed learning to improve customer outcomes and colleague skill levels • Developed an internal network of strong working relationships you can call on More ❯

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: * Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Data Integration and Data Migration experience * Excellent communicator, capable of engaging at all levels with stakeholders * Must More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North … Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel. Hear more about TravelPerk. Job Overview: As a Business Process Improvement Specialist within our Customer Care Department, you will play a pivotal role in optimizing and streamlining our agent processes to ensure efficiency and deliver a 7 customer experience. You will collaborate with … cross-functional teams, analyze existing workflows, and implement improvements to enhance the overall effectiveness of our customer care operations. Key Responsibilities: Process Analysis and Improvement: Use your high level of knowledge of Travelperk processes to conduct detailed analyses of existing customer care processes to identify bottlenecks and areas for improvement, using data and quantitative insights. Collaborate with key More ❯

in a fast-paced engineering environment. Youll wear many hats, supporting marketing, sales, stock control, and technical product queries. If youre passionate about technology, manufacturing, and delivering top-notch customer experiences, this is the role for you. Key Responsibilities Sales & Marketing Support: Assist in creating engaging marketing content, respond to customer inquiries, and support the sales team with … of products and spare parts. Technical Product Support: Develop a solid understanding of our mist extraction and filtration systems to provide basic technical support and product information to customers. Customer Engagement: Build relationships with clients in the manufacturing sector, helping them understand how our products meet their needs. Data & IT Tasks: Use IT systems to track sales, manage stock … A proactive, can-do attitude with a willingness to learn and take on diverse tasks. Interest in manufacturing processes and a desire to grow within the industry. Bonus: Any experience in marketing, sales, or customer service is a plus but not essential. Why Join Our Client? Variety & Growth: Gain hands-on experience across sales, marketing, technical support More ❯

bedesirable Excellent communication and collaboration skills for cross-functional teamwork Proven track record of driving revenue growth Strong analytical and problem-solving skills to interpret data and draw insights Customer-centric mindset with a passion for exceptional customer experiences and knowledge of cloud-related technologies (IaaS, SaaS, XaaS) would be advantageous We also acknowledge that the confidence gap … hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. To become part of More ❯